Cameron House on Loch Lomond

Having booked a night at the Cameron House as a surprise Wedding Anniversary celebration for my wife, I had been a little apprehensive, however, I needn’t have worried. From the minute we arrived until we checked out, we were treated with politeness and respect by each and every member of staff, all of whom were genuinely eager to assist and make our stay a memorable one. The Suite we had been allocated within the Auld House was spacious, comfortable and very well appointed, a touch of luxury. The food quality and choice was excellent (we had chosen to eat at both La Vista and the Cameron Grill). The hotel was spotlessly clean, from the room and dining areas, to the Leisure Club Facilities. We had a truly amazing time and look forward to returning soon. Thank you to all of the staff for a truly amazing and memorable occasion.

We had a fabulous spa day at the Cameron House Spa. The spa has been refreshed and is looking Great. The Team provided a great service from our welcome ,The facilities,the excellent lunch and Holly providedthe Best Facial I have had.

The rooms are lovely, the food was good and the facilities for kids are great. However the hotel is operating with at least 1/3 fewer staff than it needs. Check in was chaotic (4pm is super late for check in), queues of people everywhere. Luggage storage was a shambles. Restricted menu at the tavern and food took ages. No table service and drinks made and sitting on the side at great Scot’s bar. Breakfast has long queues and some of our party were even told that they couldn’t have breakfast as the queue was too long. In addition, there was a whole meal charged that wasn’t ours. Luckily we checked the bill. The staff they have are great and hard working but the place needs an operational overhaul. Super sad to see it as it’s a great place to visit with family - we experienced exactly the same issues at new year last year and despite completing feedback forms then there was no improvement. Not sure we’ll be back. A few suggestions as follows: - have clearer parking and charge people for valet parking so there isn’t a constant back up of people waiting for cars - send bills by email/under the door offering a quick and easy checkout - make use of the extra terminals to have a smoother check in and out experience - open another option for breakfast eg in the tavern or the spa cafe - more bar staff with a clearer system on who is waiting tables/making drinks/clearing tables etc - have someone permanently stationed at the luggage storage

We had the BEST stay at Cameron house. They really restored our faith in great service in the hospitality industry in the UK. We were really pleasantly surprised how much they were child friendly too which I was worried about being a 5* hotel but we were made to feel so welcome as a family. We didn’t eat in the restaurant in the evening but had drinks in tavern and had our breakfast and service was all so great. We may have been lucky with timing of our stay as we got the cinema to ourselves, we didn’t have to queue for breakfast nor queue for drinks in the tavern. Our only gripe was our luggage wasn’t in our room after we returned having been out for the day of check in so we had to call for it to be brought down but honestly that experience was turned into a positive as the concierge popped in to show us things in the room and also sorted robes for our 2 little girls so a “slight” negative was turned into a great positive. Whenever we passed a member of staff they acknowledged us and said hello. We will definitely be back … bravo to all the staff 👌🏼

This is the first time we visited Scotland. We chose Cameron house for our stay. The staff members were very friendly and welcoming. The place has a sense of warmth, comfort and elegance. The food was wonderful and delicious. The surrounding views were beautiful. Overall we really enjoyed our stay at Cameron house. It was a memorable family trip.