Cameron House on Loch Lomond

Had a wonderful afternoon tea at Cameron House . Food was delicious and we had a bay window seat, looking over the loch. The server was lovely, really friendly - Patricia.

We had a lovely room in the original main house which was really spacious and included a free minibar. The beds were so comfy. We ate in the Cameron Grill, which was a touch pricey but the food was delicious and again the service was superb. Finished off in Scott’s bar for a nightcap, nicely designed and a cool atmosphere. Had a quick dip in the swimming pool with steam & sauna rooms before a delicious breakfast and heading off on our tour. Will definitely return again.

I booked this hotel for a stay for my husband’s birthday, thinking the price would be worth the experience. I was wrong. Pre-arrival was promising from the reservations team wanting my partners name to personalise the stay and I also booked a room upgrade and some cupcakes for the room on arrival. We took our dog and to be honest I he had a better time than we did. The upgraded room 304 with balcony was very nice I must admit. With a nice view of the loch. There was a nice bed, bowls and treats for my dog. He was happy. However, that is where it ended for us. There was not any mention of my husband’s birthday, even the most basic hotels can leave a nice postcard in the room to say happy birthday for free. The cupcakes never arrived, even after calling reception they seemed not interested and I just said remove them from my bill. However no other goodwill gesture arrived. Dinner at La Vista average at best, service was pretty average felt like any other mass market family restaurant. Fair enough with the dog we had limited choice of either there or the tavern for food. On checkout the hotel tried to charge me for cupcakes I didn’t get, tried to tell me they were a food service charge. Then tried to charge me twice for a room upgrade. That the needed a manager to remove charges. This is not a 5* hotel, it may look good but they don’t care about customer experience. Well not ours anyway. I wouldn’t return based on this stay, it fell way short of my expectations which is a shame.

We were given a voucher for our anniversary. We had never been before and were really impressed with the service, thank you Tricia, you were so lovely and attentive. The afternoon tea was one of the best we have ever had, we were so impressed we're going to buy another voucher for our sister in laws big birthday. Thank you for such a lovely afternoon with great food and lovely views

Our second stay at the hotel and a completely different experience. The reception was extremely busy and we waited for 20 minutes to check in. We booked connecting rooms - a double and a twin. The rooms we were allocated were not connecting and 2 doubles. One had an accessible bathroom that we didn’t request and far from the luxury bathroom in the room description. The staff on reception could not have cared less. Terrible experience and we will not return.