Cameron House on Loch Lomond

Over the past six days, I sent a total of nine emails to clarify a simple request for two rooms. I had to wait around 24 hours for every single reply, even though I always responded immediately with all the required information. Despite this, I was repeatedly asked for details I had already provided. The entire communication felt disorganized, unprofessional, and clearly unfriendly. I also increasingly felt that the hotel did not appreciate the fact that we intended to pay using the officially advertised Black Friday vouchers (20% discount). If a hotel promotes such offers, it should honor them – not make guests feel unwelcome for trying to use them. Otherwise, why advertise them? We therefore withdrew our request and booked another hotel where we were treated with professionalism and appreciation from the first moment. Very disappointing – this is not what good customer service should look like.

Excellent hotel, location and service in all areas of the hotel. We had a lovely time, food was fab , big shout out to Christopher on the door who greeted us with such a cheery smile and made us so welcome with his “jokes”. All round, great experience.

We had an amazing stay at Cameron House for my birthday. From the moment we arrived until we left we were made to feel welcome and the whole weekend was very special. A big shout out to Christopher who greeted us and parked our car and gifted us with a glass of champagne during our cream tea in the lobby bar and never forgot our name every time he saw us and to Victoria for making our evening meal very special and looking after us in the Cameron Grill. I’m sure we had an upgrade to a suite with a complimentary mini bar and the whole experience was truly amazing. The room was spotless and the bed was so comfortable. We will definitely return and highly recommend Cameron House.

Had an overnight at the Hotel as a gift from family. From the moment we arrived and were greeted by Christopher, a concierge who was an absolute credit to the hotel. Our room was outstanding with 2 balcony's offering great views and outstanding levels of comfort. Leisure facilities were first rate. We dined in the Tavern restuarant in the hotel for lunch and dinner which was very relaxed and breakfast in the main restuarant. All were a high standard. Staff were all so helpful. We have found over the years that high end hotels like this can be very formal. Not so Cameron House, it had a very relaxed atmosphere. In terms of value for money we felt it was reasonable given the type of hotel.

We visited Cameron House to celebrate my dad’s 70th birthday, and from start to finish, the experience was exceptional. -Accommodation: The staff ensured we had the right rooms and that they were located close together, which made everything so convenient for the family. -Arrival: Valet parking was seamless, and all our luggage was delivered safely to the rooms by Sandy, who was incredibly friendly and helpful. A great first impression! -Dining: The private dining for the birthday party was perfect. The food at La Vista was spectacular, and the service was outstanding. -Activities: The family pool was amazing – we spent hours there over Saturday and Sunday. The Cameron House Passport kept the kids entertained with a treasure hunt, and the special leaving gift was a brilliant finishing touch. -Cinema: We also enjoyed a private cinema screening for the family, complete with free popcorn! -Breakfast: A big shout out for the incredible breakfast at the Cameron House Grill – a great way to start the day. -A special thanks to Gary R for coordinating everything and adding those thoughtful touches that made the celebration feel truly special. Overall, Cameron House delivered an unforgettable experience for the whole family. We can’t wait to return!