Cameron House on Loch Lomond

As a couple in our mid 50s, we had been looking for a small and quiet hotel. All the marketing, the website, the emails that we received in advance, and even the follow-up email that I received, which I have screenshotted below, led us to believe that that we were coming to a small, quiet place. Most of the photos on their website only show a small section of the hotel and wording such as ‘peaceful, tranquil and gentle’ are simply misleading. The reality is that Cameron House is not what we had hoped for. It’s huge and very commercial. Had we have known what kind of hotel we were going to book, we wouldn’t have been so surprised and disappointed. Additionally, at dinner, the chef in the open kitchen could openly be seen touching his cell phone and licking the spoons before touching the food with his fingers. Our kind waitress that night also unfortunately had a grubby apron. So the evening was a bit unsavoury. Breakfast is extremely busy and loud, not as described in the email I received and attached . The issue at Cameron House is more of a marketing issue than a hospitality issue because the rooms were very nice and clean The main problem for us - expectation v reality. I hope that you take this in the spirit in which it is intended, which is to be helpful

This hotel has a lot of amenities and in a beautiful setting. Front desk and valet staff were excellent. The boathouse restaurant is good and breakfasts were excellent. The only things disappointing was the food in the tavern and the room. Blind in the room did not work, left it half way up so housekeeping would notice and found in the same position upon arrival. Tissue box was empty and did not get refllled, sink is cracked, room itself is small. Expected better for the price charged, but could not beat the location. Some parts 5 star, some 2.

Being someone who prefers to speak with a human rather than just book online, I called the hotel to enquire about making a reservation. I was given many room options with differing prices and had to ask for them to be repeated whilst I noted them down. I could sense some frustration at this however I was completely unprepared for what happened next. A comment was made that I clearly was not meant to hear referring to me in the most vulgar language imaginable. Completely taken aback, I ended the call without booking. If this is the attitude to potential guests, I would absolutely not want to stay at Cameron House!

We spent three nights here and had a spectacular time. the food and drinks were on point, and the location was stunning. The best part of this hotel was the service. The airline had lost our luggage and one suitcase ended up being delivered after we had departed the hotel and country. The hospitality manager (CJ) maintained constant contact with us and enabled the pick up of our suitcase. Definitely above and beyond expectations.

Oh what a lovely week we had!! Such awesome service, attention to detail and we felt really cared for. Thank you! Great family room and the pool was so welcome after a long day out! All the restaurants were fantastic although the boat house was our favourite. Nothing compares to breakfast though!!! We will be back.