Cameron House on Loch Lomond

This wasn’t the five star experience we had been hoping for. The guest mix was noticeably more casual and informal than the setting and pricing might suggest which affected the overall atmosphere for us. The live music in the whisky bar after dinner was much too loud, the tavern bar seemed to be deliberately downscale and the swimming pool in the health club was heaving. Sometimes the little touches that make the difference between ok and excellent are so small that you can’t even name them but you just know when they aren’t there. Having said that the staff were generally lovely, our evening meal in the grill room was excellent, and our loch view room was very comfortable.

Our family stayed at Cameron House as part of our summer vacation and had a wonderful time. From the moment we arrived the staff set the tone and made this a great experience. Christopher at the valet was a joy to interact with. He spoke to our kids every day and made it a point of asking about their plans. We looked forward to seeing him! I also want to shoutout Pip at reception and Alice, Lily, and Chelsea at breakfast for being so kind and warm to us. Every staff member we interacted with was amazing but I remember those individuals specifically :) We did the falconry and the cruise in the Celtic Warrior, both 10/10 experiences. The breakfast was great. We had dinner at both the Tavern and the Cameron Grill and enjoyed both. I will say I don’t think the prices at the grill are worth the quality you get, but it was enjoyable nonetheless. The room was lovely, had an amazing view of the loch, and was the perfect size for our family. The grounds are beautiful and well kept. My kids named this stay their favorite of our trip to Scotland!

My mum had a gift voucher for afternoon tea at Cameron House and it was amazing! The room where it was held was gorgeous. It felt very luxurious. The afternoon tea itself was lovely! The sandwiches, cakes and scones were lovely and they had a great selection for myself as I am cannot take gluten. The service was first class. We were welcomed by staff members Joanne and Tabitha who made us feel really welcome and special. It was a lovely atmosphere. A big thank you to Katie O'Connor who arranged the whole thing for us and for Joanne and Tabitha who really went above and beyond for us. It was a wonderful experience.

This hotel has so much going for it, but the overall experience was disappointing and represented poor value for money. The setting and scenery are wonderful, there is an impressive range of amenities and activities (including a well-maintained leisure club with separate kids' pool and flume, and an on-site cinema), and the decor of rooms in the new wing is fresh and modern. However: The new wing appears to be shoddily built and poorly maintained. Voices and walking were clearly audible in the next room, and the air conditioning vent leaked overnight and flooded the hallway floor. The design of the room lacked attention to detail. The sink area in the bathroom was very cramped (despite the fact that this was a family room which could sleep 4), the shower lacked a screen (resulting in a flooded bathroom floor after use), the curtains were not blackout standard, and the lighting was unreliable (in the morning it dimmed to 50% brightness and would not return to its original setting). Getting a walk-in table for dinner was difficult and stressful (we tried two venues and only finally succeeded at a third), with staff largely uninterested and unsympathetic. Service interactions were frequently offhand and lacking in polish, professionalism and sincerity, and I had to chase multiple times for the final bill to be provided by email. There is so much potential here for a truly stunning, world-class resort. Unfortunately, while pricing is at the level of top London hotels, service and attention to detail fall well short.

We had the 2:00 pm cruise on the Celtic Warrior with Sara and Connor, and it was absolutely brilliant! From start to finish, it was so much fun, with plenty of laughs and a fantastic atmosphere. They were both friendly, knowledgeable and made the whole experience one to remember. A special mention also to Lacey in the Boathouse, who was absolutely amazing—so welcoming, friendly and a real credit to the team. And thanks to Broady as well for helping make our visit even more enjoyable. We'd highly recommend the Celtic Warrior experience to anyone. We can't wait to come back!