Cameron House on Loch Lomond

I booked months ahead for a 1 night stay with my mother for Mother’s Day, At the time of booking I specifically requested an accessible room as she is in her 80’s and uses a wheeled walker. I also rang the night before we arrived to double check that we would get an accessible room. On arrival our allocated room was a considerable distance away from the reception and dining areas, involving 2 lifts and walking the length of a long corridor to reach. Whilst being spacious the only concession to being an accessible room was an emergency pull cord in the shower space. No seat in the shower, no grab rails in the shower, no raised toilet, no grab rails near the toilet and the toilet roll holder fixed to the wall well behind the toilet and difficult for her to reach. For a supposedly accessible room this is simply not good enough. The lack of adaptations seriously affects the dignity of hotel guests and compromises their safety when staying at this hotel. To add insult to injury, on pulling back the duvet on my bed that night I discovered the bedsheet had a huge rip in it. For a resort which advertises itself as 5 stars, once again, not good enough. My car was being parked by the concierge but I needed to get something out of it so ended up meeting him as he climbed out of my car in the car park. When I got inside I could immediately smell cigarette smoke. I am a non smoker. Yet another disappointment during our stay. I mentioned all of the above at reception on checking out. I also submitted a review of our stay when requested to by the hotel. The response, from the hospitality manager, was underwhelming to say the least. I was informed the reception team are usually very good at ensuring guests needs are met in the room types, that ripped bed linen is not their usual level of service, and most insulting of all, that some of their concierge staff do smoke but she had not personally smelled smoke from them. Is she insinuating that I lied? I am fully aware some of their concierge staff smoke as I smelt cigarette smoke in my car! No doubt the reply to this review will echo the previous response. The standards we encountered fell well short of 5 star, despite the 5 star prices charged. The only reason I have awarded 3/5 on my review was for the breakfast.

Really lovely hotel and great staff!

Another great stay at Cameron House staff cant do enough for you , food drink and spa facilities were all great

The stunning location is just the beginning of a wonderful luxurious and relaxed stay. The staff were amazing , in all departments . The decor is quaint , warm , cosy and beautiful . The Resturaunt’s have great food selection , great service too. I would highly recommend this hotel , it made my birthday weekend feel very special . We will be going back .

Spent a night at Cameron house recently, with another couple of friends. It is in such a lovely location sitting on the banks of Loch Lomond. The concierges gave us a warm welcome, parking our cars and delivering luggage to our rooms. Checkin was seamless for us but our friends were given complimentary cocktail vouchers for the slight delay in their rooms being ready. All staff were pleasant and friendly throughout the hotel, keen to ensure good service. Facilities were all we could have hoped for and everything appeared immaculate, both within the hotel and the grounds . We ate in the Cameron Grill and the food was amazing. Although it was busy in the restaurant it is quite spacious and maintained a relaxed vibe with a talented pianist tinkling some lovely tunes in the background. It was truly a wonderful overnight stay.