Cameron House on Loch Lomond

The rooms are lovely, the food was good and the facilities for kids are great. However the hotel is operating with at least 1/3 fewer staff than it needs. Check in was chaotic (4pm is super late for check in), queues of people everywhere. Luggage storage was a shambles. Restricted menu at the tavern and food took ages. No table service and drinks made and sitting on the side at great Scot’s bar. Breakfast has long queues and some of our party were even told that they couldn’t have breakfast as the queue was too long. In addition, there was a whole meal charged that wasn’t ours. Luckily we checked the bill. The staff they have are great and hard working but the place needs an operational overhaul. Super sad to see it as it’s a great place to visit with family - we experienced exactly the same issues at new year last year and despite completing feedback forms then there was no improvement. Not sure we’ll be back. A few suggestions as follows: - have clearer parking and charge people for valet parking so there isn’t a constant back up of people waiting for cars - send bills by email/under the door offering a quick and easy checkout - make use of the extra terminals to have a smoother check in and out experience - open another option for breakfast eg in the tavern or the spa cafe - more bar staff with a clearer system on who is waiting tables/making drinks/clearing tables etc - have someone permanently stationed at the luggage storage

We had the BEST stay at Cameron house. They really restored our faith in great service in the hospitality industry in the UK. We were really pleasantly surprised how much they were child friendly too which I was worried about being a 5* hotel but we were made to feel so welcome as a family. We didn’t eat in the restaurant in the evening but had drinks in tavern and had our breakfast and service was all so great. We may have been lucky with timing of our stay as we got the cinema to ourselves, we didn’t have to queue for breakfast nor queue for drinks in the tavern. Our only gripe was our luggage wasn’t in our room after we returned having been out for the day of check in so we had to call for it to be brought down but honestly that experience was turned into a positive as the concierge popped in to show us things in the room and also sorted robes for our 2 little girls so a “slight” negative was turned into a great positive. Whenever we passed a member of staff they acknowledged us and said hello. We will definitely be back … bravo to all the staff 👌🏼

This is the first time we visited Scotland. We chose Cameron house for our stay. The staff members were very friendly and welcoming. The place has a sense of warmth, comfort and elegance. The food was wonderful and delicious. The surrounding views were beautiful. Overall we really enjoyed our stay at Cameron house. It was a memorable family trip.

Cameron House is absolutely stunning on entry, and the lobby is decorated wonderfully. The Christmas decor is gorgeous! Check in was good, we were allowed in early and we appreciated this as we were rushing to get to the champagne cruise. I did ask specifically for a quiet room through reservations when I made my booking, sadly I did not get this. I was put on the bottom floor and heard absolutely every foot step - it was relentless. This meant I didn’t get a good sleep at all as everytime someone moved (which they did even in the early hours), our ceiling was so creaky. There was sadly also constant door slamming where we were placed (near a stairwell). The champagne cruise was an absolute highlight - it is totally worth the money to do this. The skipper is a delight and the views are unparalleled. Sadly the other point has been deducted for the dining experiences. We had dinner at Cameron Grill - Never in my life have I been to a 5 star hotel and been kept standing waiting for my table for over ten minutes past booking time, didn’t receive my drinks until after the mains had arrived (starters were forgotten too), and just felt generally chaotic. Our server Stephen was fantastic and did his best to rectify the issues - on check out I was given 25% discount but honestly I don’t think this is on par with the fact it was both Jack’s birthday and our mini-moon stay. We saw others complaining too, some received bottles of champagne some got to speak to the manager, some like us didn’t get that chance. The same could be said for breakfast - it felt so chaotic that it was unenjoyable . The queue was around the block of the hotel - and service was a miss. Didn’t get a menu, things were going out of stock on the buffet and people rushing everywhere. We also experienced afternoon tea, which again we didn’t get a waitress over to us until 25 minutes after we sat down. I understand the hotel was clearly busy but there should be staffing and service levels to match the capacity. It’s a real shame we didn’t experience the 5 stars we were expecting and we’d paid for.

Over the past six days, I sent a total of nine emails to clarify a simple request for two rooms. I had to wait around 24 hours for every single reply, even though I always responded immediately with all the required information. Despite this, I was repeatedly asked for details I had already provided. The entire communication felt disorganized, unprofessional, and clearly unfriendly. I also increasingly felt that the hotel did not appreciate the fact that we intended to pay using the officially advertised Black Friday vouchers (20% discount). If a hotel promotes such offers, it should honor them – not make guests feel unwelcome for trying to use them. Otherwise, why advertise them? We therefore withdrew our request and booked another hotel where we were treated with professionalism and appreciation from the first moment. Very disappointing – this is not what good customer service should look like.