Cameron House on Loch Lomond

Having visited Cameron House on several occasions over the years, this stay left us feeling genuinely disappointed and a little cheated. While there were some excellent members of staff who delivered the level of service one would expect from a five-star resort, the overall experience fell well below the standards we have previously enjoyed. To begin on a positive note, Laura at reception was outstanding. She was warm, knowledgeable, professional and struck exactly the right balance between attentiveness and friendliness. We also encountered excellent service from Duncan, the night shift supervisor, our housekeeper and the leisure club team, all of whom were a credit to the hotel. Unfortunately, those positive interactions were overshadowed by a series of recurring issues and major service deficencies. At La Vista on our first evening, the food itself was just ok, but service was not. We waited approximately 20 minutes for drinks service, were seated next to uncleared tables throughout our meal, received incorrect drinks orders and were not returned approximately £10 change when paying a bill that already included a service charge. The transfer service was also disappointing. In the past, Cameron House concierges epitomised Highland hospitality, assisting guests into vehicles, opening doors and providing those small touches that elevate a luxury stay. On this visit, the driver remained in the van and provided no assistance whatsoever. The cleanliness issues were perhaps the most striking concern. Following breakfast, the Tavern bar area appeared not to have been cleaned from the night before. Throughout our stay we repeatedly encountered dirty tables, cluttered dining areas and an overall lack of attention to presentation in public spaces. The low point was dinner at the Cameron Grill. We waited for a host on arrival, sat amongst uncleaned tables and experienced lengthy delays before receiving bread and drinks. The lamb ordered was poor in quality and presentation, and when we raised our concerns the response was very dismissive. Rather than acknowledging the disappointing experience, the emphasis from staff appeared to be on removing items from the bill. What was most concerning was the apparent lack of genuine ownership of the issue and the noticeable change in attitude that followed. No meaningful follow-up was made at our table for the remainder of the evening and in fact not one member of staff came near us again. The following morning, after arriving late for breakfast, we were greeted with the comment: "You better be quick, because they will be taking the buffet down in 5 minutes." While we fully accept we were close to the end of service, the tone was disappointing and far from the hospitality one would expect at a luxury resort. Our final evening at La Vista brought more of the same. Dirty tables, delays in service, incorrect drinks on the bill, limited attention from staff and food that seriously failed to meet expectations. Once again, concerns appeared to be met with offers of discounts rather than a genuine desire to understand the guest experience. What saddened us most was not any single mistake, but the recurring pattern. The warmth, attentiveness and pride in service that once made Cameron House so special felt noticeably diminished, almost gone. There are still some excellent people working here, but the consistency, standards and attention to detail expected of a five-star property were sadly lacking during our stay. Based on this visit, I cannot say the experience represented any value for the prices charged. I sincerely hope the issues raised are addressed, because Cameron House remains a beautiful property with enormous potential to deliver the exceptional hospitality for which it was once renowned.

Bad experience throughout. The room was of bad quality (albeit supposedly one of the best of the hotel). The food and atmosphere are really disappointing. It’s just like a big, bad quality resort.

What a beautiful hotel to spend our anniversary. Our stay was amazing, staff in all areas were fantastic and our activities with Hue and Scott were so much fun. Hope to one day return.

We have been coming back again and again to the lodges at Cameron House and always have the best time. The lodges are so well equipped, and we particularly love the beautiful (and massive) balcony overlooking the loch. The hotel is beautiful and has great facilities, with the pool and gym being particularly brilliant! Great variety of restaurants on site. The bar is lovely for an evening drink, especially on the summer sitting on the balcony. The grounds are lovely and well maintained with fantastic views. The area has so much to explore and do, with Cameron house being a great base from which to travel each day. Definitely recommend!!

This wasn’t the five star experience we had been hoping for. The guest mix was noticeably more casual and informal than the setting and pricing might suggest which affected the overall atmosphere for us. The live music in the whisky bar after dinner was much too loud, the tavern bar seemed to be deliberately downscale and the swimming pool in the health club was heaving. Sometimes the little touches that make the difference between ok and excellent are so small that you can’t even name them but you just know when they aren’t there. Having said that the staff were generally lovely, our evening meal in the grill room was excellent, and our loch view room was very comfortable.