Cameron House on Loch Lomond

We have just checked out following a 2 night stay. I just felt I had to feedback on our stay. Can I start by saying the concierge guys were excellent. -on checking in reception did not give us directions to our room or information regards breakfast etc -the room for the cost was on the small side no bigger than a standard hotel room in any good premier inn - we had no hairdryer in our room, although one was brought after a call to reception - after being out for the day we returned to our cleaned room to find the bed very badly made, no fresh water, dirty cups and hot drinks tray nit replenished. Not the standard I expect from 5 star - the shower drain was blocked resulting in it leaking all over the bathroom and toilet area - the drain in toilet area smelt and we had to cover with a towel We ate in the boathouse and grill and both were lovely. The Boathouse being the credit of the hotel. However we ate in the bar one evening. After paying £16 for 2 burgers I had high expectations. No garnish, 6 raw chips and the burger did not live up to those expectations. When I made the waiter aware he apologised but didn't offer to change. I stupidly paid. Also the drinks are a ridiculous cost. We had to ask for drinks when needed despite plenty of staff chatting at the bar. We visited the spa (complimentary due to the hotel payment being taken twice, resulting in much embarrassment and leaving a full trolley in Sainsbury's. Not to mention the waste of my time). The spa was not to standard, maybe I have been spoilt visiting Ribby Hall but as that is not 5 star I didn't think so. The receptionist handed us a towel and robe. And told us the door code. No other information, we wandered and found a sign to the spa experience. No one in attendance. As we were leaving I was sure there were pictures of a roof pool, we did eventually find this and I'm glad we did as it was the only worthy thing in the spa. We did enjoy our stay however after spending a total of £1000 with yourselves I am left a little underwhelmed. Sent from my iPhone

Visited as an anniversary treat, reception left some chocolates and a card in the room which was a nice touch. The hotel itself is gorgeous, the room was lovely, very clean and comfortable. It was busy so we did have to wait for the room but they gave us a voucher for complimentary glass of fizz so we weren't too bothered. We did use the spa and got the shuttle bus up, only issue was we had to wait a long time to come back and it would have been easier if we had taken the car. Food at breakfast was fantastic though and the staff were really friendly.

Chaotic reception and breakfast was awful. Most of reception didn't appear to know what was happening. Not the 5 star service I had anticipated, failing to reserve a taxi for me and new wife to return to the hotel following our wedding reception- sent one of their cars- why they didn't offer in the first instance

My wife and I were really looking forward to our stay at Cameron House, as it was to celebrate our 10th wedding anniversary and my wife’s birthday. We were pleased with the overall facilities the hotel had to offer. Great grounds, nice eating and dining areas and the Spa was excellent. Our room was nice and comfortable but we expected it to be slightly bigger. It was really no bigger than a standard room at any chain hotel. The food was excellent although I was say slightly over priced. The cost of drinks was far too expensive especially when in the bar we had to keep asking to be served, for example on our first night there were five or six staff chatting but none looking around to see who needed served. The best service and value we had was in the Boat House. We really wanted to feel special at Cameron House but came away feeling we had paid a lot of money for a stay that was not much better that a good quality hotel but at twice the price. I’m afraid that based on our experience we would not recommend friend staying at Cameron House.

Nice hotel, well located with great rooms and views of the Loch. The service was very good but the hotel was really busy so checking in and out took a bit longer than hoped. The room was air conditioned and very clean and comfortable.