Cameron House on Loch Lomond

We have just returned from a 3 night stay at Cameron House for my husbands 40th birthday. We booked a double room with a Loch view, and on arrival we were greeted by the friendly concierge who we have always found to be 5* - Whenever we have visited they have always made a great first impression. They helped us unpack and parked our car before taking our luggage to our room. When we got to the room I was disappointed that the welcome gift (Scottish welcome plate) that I had ordered wasn't in the room so I had a word with the concierge before he left and he passed this on to reception. The team had however left a card with 2 cocktail vouchers which I thought was a nice touch. The view from the room (174) was very picturesque and it was nice waking up to the beautiful scenery each morning. All in all the room itself was very nice. There were some scuffs/chipped paint on the walls & skirting board that I wouldn't expect to be there for a 5* hotel but it wasn't a huge deal. Our biggest gripe about the room was the TV. When we arrived, it wasn't working and the channels weren't loading. I called reception and they sent someone to have a look at it, which seemed to fix it on first glance but it didn't last long. It broke again and you had to nurse it to the channel you wanted.. if you skipped through the channels too fast it would crash. The TV also kept resetting when we were trying to watch the F1.. It crashed about 6 times which was very frustrating as you then had to slowly move through the channels, letting each one load before you landed at the channel you wanted. The Tavern We visited the Tavern a couple of times over the weekend. Last time we were at Cameron House, the service in here was amazing. But this time I would go as far to say that this was the worst service we encountered whilst we were here, which was really disappointing. We dined here on the first night (Thursday), service was slow and they didn't have the meals we chose on the menu. Then they ran out of Peroni part-way through the evening, so the server returned with 1 drink, asked my husband what he would like instead and then never returned with the new drink! The server didn't acknowledge that it was my husbands 40th birthday until at the end of the meal and offered a free dessert but we were 'done' by this point! When I paid, they decided to take our drinks off the bill as a way of apology/nod to the special occasion and I'm glad that they did this. The second time we went in, we ordered our drinks at the bar and were asked to take a seat and someone would bring them over. We waited a while, and realised that we had been forgotten about as new customers were being served around us who had ordered their drinks after us. After giving the server a nudge, he went and promptly delivered the drinks. All of the staff we came into contact with were polite and friendly, I'm not sure if they were just understaffed which was why the service was poor. The Spa & Spa Cafe The next morning we arrived at the Spa after booking a 2 hour thermal package and 2 course lunch in advance. It's very easy to get from the hotel to the spa as they run a shuttle every hour. On arrival, the receptionist couldn't find my booking, but it transpired that there had been a miscommunication when I booked which was quickly sorted out. The spa was probably the busiest (and noisiest) we had experienced if we compared it to the previous times we had visited, but it did the job and we had a good time. The spa cafe was a nice atmosphere and the food was delicious. The service was slow but we were expecting this as it has been slow the last couple of times we have been. My advice is to order and get the bill at the same time otherwise you'll be waiting a while! Scots Bar We love it in here as my husband is a big whiskey fan. Eager to try a dram, my husband picked a whiskey but was told unfortunately, it was out of stock. So, he chose another one, only to be told that was out of stock too! 3rd time was lucky and he managed to pick one they had in. That was our only negative about the Scots Bar, everything else on all of the occasions we visited was brilliant. Staff were attentive, knowledgeable and friendly. One chap let us know about a singer who was going to be playing on the Saturday night which we were impressed with otherwise we wouldn't have known. The Cameron Grill We visited the Cameron Grill on Friday evening and we were blown away by the service, the quality and the presentation of the food. As soon as we entered, the waiter acknowledged that we were here for a special occasion and wished my husband a happy birthday. There was a live pianist playing which made the atmosphere feel really special. Looking back, we both agree that this was the highlight of our holiday. The Clubhouse We visited here on our last night (Saturday) and booked this restaurant as on the website, and the menu, it states that there will be a live singer playing in the evening. Unfortunately, there was no live singer so we felt there was a bit of false advertising there. The waitress referenced the special occasion and gave us a complimentary drink, which was lovely. The food was tasty and the service was good but the atmosphere was a bit flat. All in all, we had a good time. It was a bit of a bumpy start as our expectations weren't met on day 1, but we can safely say that day 2 and 3 made up for this and we left feeling positive about the break. We will be returning, thank you Cameron House ❤️.

Come to Loch Lomond to see a lake - or in our case Car Park view. My ground floor room looks out onto a car park. You cannot draw curtains until you are fully dressed unless you want a regular parade of car parking folks and people living in houses at back of car park to see you. Let’s talk about the bathroom - what they don’t show you in any photos are the bathrooms. Mine has a lovely bath and then what can only be described as a prison cell, shower opposite a toilet. Yes you can indeed sit on the toilet and watch your partner shower within less than 20mm from you. Or you can have the joy of using the toilet after your partner has showered and sitting with your feet immersed in water. Either way it is a horrific experience I wouldn’t expect in a travel lodge and most definitely not in a 5 star hotel. Breakfast - if you want poached eggs on toast they can supply the eggs but you need to go toast your own bread. Nice touch for a 5 star hotel Spa - there is a fabulous gym on site but if you have booked the spa it is off site. Yes thats right folks. You have to get a shuttle bus down the road to it. Beautiful !

My mum and I have just returned from our 1 night stay at Cameron House. Wow, what a fabulous hotel. The grounds are absolutely stunning and you immediately feel relaxed the moment you step into the hotel. The staff were amazing, from Christopher on the concierge who kindly offered us a lift (especially when we were in our heels!), to Brianna on reception who was kind and welcoming. The lovely blonde girl at breakfast too could not have done more for us (I think it was Abi?!), she was so attentive and breakfast was amazing. The rooms were beautiful, alongside the swimming pool and relaxing bar with the terrace. We would love to return, thank you for a delightful stay!

My daughter and i have just returned from this wonderful hotel and I can not find fault with anything! From the friendly check in, the welcoming doormen, to the service at breakfast, everything was perfect. We had just booked a standard room but it was very spacious and nicely decorated. The pool area was relaxing and not too crowded with a separate children's pool with a slide, this meant that there was plenty of space in the main pool for swimming. The breakfast buffet was excellent with a choice of various options cooked to order. We would love to return to this hotel!

This is the very best resort and hotel. From the very moment we arrived to the moment we left we were made to feel so special and welcomed. Every member of staff we meet were friendly and attentive and always asked if we needed anything - no exceptions. The meals we had in the Cameron Grill were exceptional, food with with flavour and beautifully presented. We had a dog friendly room that was very well appointed and our hound was loved by all. Dogs are very welcomed here. The hotel and grounds are just stunning with breathtaking walks and scenery just outside the front door. This is a 6 star venue 🤗