Cameron House on Loch Lomond

Stayed for three nights in a three bed lodge with a group of girlfriends for a getaway. The lodge was spacious, warm with everything you need to make a few meals and enjoy time catching up. We booked a thermal journey at the spa and were taken there by jimmy and jimmys nephew (great guys, so friendly) in the hotel shuttle. We dined in the Tavern and enjoyed live music, again the team and the service in there was great. For us, it offered a chilled pub atmosphere with a good mix of people and a pool table. We had a little niggle with our hot water one evening but Malcolm was on hand straight away to sort it out. The gym is fab, loads of really good equipment and free weights. The only really small thing, and it’s easily managed was the automatic tipping added to every bill. They were always graciously removed but I prefer to have the the choice and leave my own tip rather than have it automatically added. We would absolutely return and recommend. Thank you!

Stayed for 2 nights at hotel for the first time for my wife's birthday. Really enjoyed our time at the hotel. Check-in wasn't until 4pm which I think is really late for a check in tbh. Went to the Tavern Bar before we checked in for some food and a couple of drinks. Tavern Bar was nice and had some small plates which were expensive for what you are getting (common theme in hotel). Our room was a double which was a nice size and included slippers and bathrobes. Usual story with pillows in hotels, we had to ask at reception for proper pillows (why do hotels insist in having these duck feather pillows). We ate in the Cameron Grill first night which was expensive but I suppose you are paying for where you are. Food was nice (8/10). Breakfast is also in the Cameron Grill - first morning was fine but 2nd morning was queued out the door and very very busy. Breakfast is a buffet set up and the food was nice and fresh with great selection of other items as well. My wife had booked a massage in the Spa which is about a 5 min drive from hotel. I went to use the pool/thermal experience and was charged £42 for the privilege. 2nd night we ate in La Vista which was lovely just 5 min walk from hotel. Nice selection of Italian food and nice ambiance. The staff at the hotel were very friendly, but being that we spent over £1000 for 2 nights I cannot see us rushing back although we did really enjoy our stay.

Our stay at Cameron House Hotel was truly remarkable. Our concierge, Jimmy Nairn, was exceptionally helpful, kind, courteous, and polite. He certainly improved our experience by taking great care of us, he went above & beyond. The views and walks around the Loch were breathtaking, the accommodation was outstanding and the restaurants and spa resorts provided delightful fine dining experiences and a relaxing atmosphere for wellbeing. In terms of value for money, you get what you pay for & our experience was priceless. Thank you Jimmy Nairn & Cameron House Hotel, we’ll definitely be back. Ann & Danielle xx

This establishment simply does not deliver a 5-star experience, and I strongly recommend going elsewhere if that is your expectation. The physical property is beautiful and the location is exceptional. However, the experience was completely undermined by the staff. The service attitude, particularly from the Front of House team, was consistently poor. We had two distinct, unacceptable incidents: On our first night, we were insulted by a member of staff. On our final morning, our car was deliberately blocked in by staff members. The only exception was the dining experience at Loma, which was fabulous, but is notably not managed by the hotel. The hotel's own service standards urgently need review.

The waiting staff especially Shona was outstanding and very professional. I shall return because of you Shona many thanks