Cameron House on Loch Lomond

Had the best time, Angela and the turndown team made it extra special! Also Charlie in the tavern was amazing! Will definitely be back due to these people!

My parter surprised me with a spa day for my birthday, I’ve always wanted to go to Cameron house as the pictures look amazing. However - Roof top sauna was cold they were having issues regulating the temperature. A lady in changing room warned me about this but I went to see for myself & I didn’t last more than 2 minutes. The same with another couple who came in with us. This should be told to customers before booking. Or even told at reception. Then we went to heat up inside and 2 of the saunas were out of use which then meant the ones that were working were too busy. I felt a few areas could be doing with freshen. This to me was not a five star experience compared to some other spas I have been to in the past. It didn’t live up to the hype. There was no warning that saunas were out of use- the middle thing was out of use, and rooftop was freezing. I wouldn’t have wanted to go had I known this. And the girl who did my treatment spoke through the whole treatment. I would book other five star spas, don’t think I will ever return to Cameron house sadly.

This hotel has an impressive entrance façade and lovely view of Loch Lomond. Beyond that, there's little to set it apart from other mid-range hotels, a la Holiday Inn. Few smiles or engagement from the staff, very average rooms, a chaotic breakfast buffet with sub par food, cappuccino orders that were never delivered, etc. Most disappointing was the thumping bass from a wedding party several floors below us, which went on until nearly midnight on our last night. Although I visited and called reception several times, I only received vague promises of action to no effect. One exception to our otherwise mediocre stay: a young man working in the Great Scots' Bar was very friendly and welcoming, even giving me a mini course on the nuances of different whiskeys from the local region. I should have asked for his name but failed to do so. He was working on the evening of December 27th and rocked an impressive mullet. Thank you, kind sir!

I am sorry to report, that after a very expensive (over-priced) stay over the Christmas period, we were certainly underwhelmed by the lack of attention to detail (room service) and personal touch one would usually expect from a 5 star establishment. Furthermore we unfortunately left some clothing in draws of our room (result of the safe being broken and all the hassle of getting luggage out of the room to coordinate with the valet parking as the car moved off site) and despite several calls and emails to the customer complaint email address about property left in the draws no one has ever bothered to return my calls or email. This is simply astonishing and totally unacceptable from a large hotel group with resources which should be able to cope with the size of the hotel. Needless to say I wont recommend the hotel, or stay here again, we are now down some considerable funds on the contents of our lost items in the draws. Thank you Cameron House!

Excellent staff, so friendly and welcoming. Room was large and lovely view of loch, great food. A great experience for New Year.