Cameron House on Loch Lomond

Everything was perfect. Ivwas on an overnight spa break with my daughter for my 60th birthday. On arrival there was champagne in the room as my daughter had mentioned my birthday when she booked and we were given two cocktail vouchers at check in The room was beautiful and had everything we wanted or needed. The view across the loch was fabulous. The staff were polite and friendly. They couldn’t have been more helpful or welcoming. Our waiter in the Whisky Bar was Phil who was extremely helpful, knowledgeable and made us feel like royalty . I would definitely like to return.

Haven’t stayed in this hotel for 14 years when we had to leave during night last time due to our daughter taking not well. I emailed to hotel twice before visit to have a card written to my wife in room For us arriving but both emails were ignored. We wanted to go to this hotel since it’s been renovated after fire and has a new spa. When we arrived we explained we were here for spa and nice meal. Asked if spa needed booked and were told you just turn up. Went to go to spa before dinner to be told the new one was two miles down the road. No bother. We will go in morning. Dinner was bland. Then we had a coupon drinks and had an early night. Morning we went to go spa only to be told that we have to book and there was no spaces till later in morning when we had to go pick up kids and dogs. Left disappointed. Waste of time and money. Taken time off work. Got kids and dogs watched for a short stay many miles from home. Utter waste of time. Fact that a five start hotel can’t reply to emails is perhaps the biggest let down. On positive notes the majority of staff are beyond excellent at their roles. Polite and helpful. The shores of lock Lomond are stunning too.

Used to enjoy stopping in for a drink and enjoying the view - last few times the service has let it down. Ordered 5 luxury hot chocolates today, 2 came without any marshmallows or cream as they ran out but were charged at the same ‘luxury’ price as the rest. Asked if we could have the little fire on at the table and the waiter said I’ll check then never gave us an answer. Better to stop in at duck bay next door for a loch view and better service.

There aren’t enough words to fully describe how disappointing our stay was, but I’ll try. 1. The Tavern (first night): After waiting over an hour and a half for our meal, we were informed mid-service that the kitchen had run out of chicken. Instead of addressing this properly, they attempted to serve three of us meals without the chicken, seemingly hoping we wouldn’t notice. Completely unacceptable. 2. La Vista: We had to ask four times for our drinks while staff stood around chatting amongst themselves. To make matters worse, I was given an odd look simply for asking for a spoon with my soup. The lack of attentiveness and basic service was astonishing. 3. Transport / Car service: The final and most frustrating experience — after standing around for over an hour waiting for one of our cars, we were then told the keys had been lost. The issue was eventually resolved by reviewing security footage from the previous day to find out what was done with them, but this process took four hours, during which there was no practical solution or meaningful communication offered. While there are parts of the hotel that look nice, this is by no means a 5-star experience, closer to 3. Breakfast was mediocre and clearly designed for mass service rather than quality or comfort, think Premier Inn, but without the value for money, which sums up the whole place to be honest.

One night stay early December as family of four. Unfortunately my 4year old tripped over a carpet bar in the room which caused her to fall and sustain an injury to her foot. First aid kit was provided as requested and management have apologised and advised they will replace the at fault bar. We asked for a room refund due to the injury sustained due to dangerous carpet bar but they refused , which was extremely disappointing given the cost of staying in this hotel which claims to be 5star and family friendly. Ultimately the room was unsafe and my child was hurt due to their carelessness. We were offered to return to use the leisure facilities free of charge as we couldn’t make use of these the next day due to my daughter’s injury. Otherwise the room was spacious, breakfast was good and Christmas decorations were nice. Would not advise anyone to visit and am extremely disappointed with the lack of consideration shown by the management.