Four Seasons Hotel Silicon Valley at East Palo Alto

Got stuck in the elevator for over an hour Firemen had to crank the door open to get me out. The hotel sent security to try to fix a mechanical problem and it wasnt until i had a friend call the fire department that someone was able to act responsibly Missed my flight to top it off Never never never going back to this hotel

Exceptional service, good gym, luxurious atmosphere, great comfortable room. All the way this hotel gives vibe of tranquil luxury and discreet comfort. I didn’t like my room on the seventh floor and they swapped me for another room easily, on the same floor while making sure they switched off the mini bar as I’m a light sleeper and it’s annoying to me. My preferred hotel in the valley, by far.

- Loyal four seasons guest globally. This was the most disappointing 4 Seasons experience in more than 12 years. - Cannot recommend this hotel; overpriced, noisy, low quality of service and accountability. - Stayed multiple nights across 3 different guest rooms. Multiple repeating issues and problems. An overall low standard, with poor and incomplete resolution. - Upon check out, hotel charged a rate thousands of dollars higher than they had confirmed. - We fortunately noticed and notified. It has taken more than 5 days for them to come back, they never showed the calculations, they repeatedly skirted responsibility and did not demonstrate due care regarding the matter. - Days later, the right refund calculation remains unclear, not properly documented, unresolved. Hotel manager Wisit Noonkleang, in particular, has seen un-apologetic and the overall staff generally un-caring about the severe overcharge. - Other problems were numerous. Days before the stay, it was repeatedly emphasized to prepare a quiet room, and confirmed by email, yet it was never executed. Hotel later moved me to a quiet room after much street noise. - Hotel helped to make the move but in the process lost a number of items such as face wash, and left many items in the refridgerator or in the bathroom. These items were never recovered. - Father was locked out of his locker at the spa, and was unable to retrieve his belongings until the next day. - Overall, a low quality of effort but most off-putting was the way that the hotel mishandled and did not promptly or sincerely address the large-scale overcharge, which was entirely an error on their part.

I treated myself to a spa/pool day at the Four Seasons Palo Alto. One thing I like about the Four Seasons - you know what you’re getting. All hotels are very consistent - except the pool at the East Palo location. The size is tiny, which would be ok but the music made you feel like you were at a low end Marriott at Vegas. Such an odd choice for this brand. If I didn’t have a spa appointment later - I would have left. Instead I put in EarPods to try and drown out the (very bad) techno-y pool music. It was so loud it didn’t work. Very unexpected at a Four Seasons Palo Alto I won’t be back…unless I want bad rave-y music poolside. Valet and spa attendants were great though!

This hotel is very clean , contemporary, and spacious . We had a corner suite and I must say I was very impressed with the room. It looked like the finishes had just been renovated and it showed. The front desk staff was super helpful and friendly throughout. Great hotel if you’re attending a game at LEVI stadium. Very convenient. Front drive staff was also very prompt and friendly. We had breakfast at Quattro. Server had too many tables and service was slower than it should have been. The food at the hotel was a bit underwhelming. Perhaps was just an off day. Overall my wife and I enjoyed our stay and will return. Would like to try the pool next stay.