Grand Isle Resort & Spa

Emerald Bay, Bahamas

8.6 Deluxe
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About the Hotel

On the Bahaman island of Great Exuma, surrounded by the crystal waters of the Atlantic, is Grand Isle Resort & Spa, a part of the Lifestyle collection of Preferred Hotels & Resorts. Located on stunning Emerald Bay, with its shimmering white sand beaches, this resort is truly a little piece of paradise. With 78 spacious villas, each elegantly crafted with vibrant earth tones and a comfortable beach atmosphere, you will instantly fall into the tranquil island atmosphere. Marble soaking tubs and fine linens ensure your comfort, while the view from your private terrace will take your breath away. Imagine cosmopolitan modern elegance meets secluded beach bungalow and you will picture the fabulous Grand Isle Resort & Spa.

Location

Grand Isle Resort & Spa
PO Box EX-29253
Emerald Bay, Bahamas
Nearest Airport: GGT

Features and Amenities

  • Dining
  • Poolside Dining
  • Private Dining
  • On-Site Amenities
  • Concierge
  • Spa on Property
  • Fitness Center
  • WiFi
  • Outdoor Pool
  • Sun Deck
  • In-Room Amenities
  • Air Conditioning
  • Satellite Television
  • Marble Bathrooms
  • In-Unit Laundry Facilities
  • Flat-Screen Televisions
  • Luxury Linens
  • Activities
  • Kayaking
  • Tennis
  • Snorkeling
  • Boat Excursions
  • Family
  • Children's Programs
  • Babysitting
  • Highchairs
  • Nearby
  • Golf
  • Marina
  • Interests
  • Beach

Reviews for Grand Isle Resort & Spa

NO SMILES! The worst managed property with lazy/angry staff.

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

I want a refund. We went to Exuma to celebrate my wife’s 45th birthday and had the worst overall experience. This is likely the poorest managed property we’ve ever been. On our first day we learned that Wednesday night had live music and Junkanoo at the yacht club (which is 30+ min away and a $50 cab fare each direction). On Tuesday night I asked the concierge to make us a reservation there for the treasured birthday dinner. They told me I didn’t need one. The next morning, after I confirmed this long dinner trip with the taxi I asked the front desk again to make a reservation and they refused saying “you don’t need one”. As it turns out, the concierge and front desk were just too lazy to pick up the phone and make the reservation. When we got to the restaurant they did not have a table for us and turned us away as it was slam packed. Apparently, everybody on the island knows you need a reservation to go to the Yacht Club on Wednesday. $100 in taxi fare and 90 min later we were back at the resort to eat their crappy food. Our taxi driver called the hotel to scold them for not making the reservation and when we got back they didn’t even apologize! Most of the staff either hate their job or don’t want to work. Other than the lazy people in the office who didn’t make our birthday dinner reservation, and the bellman on check-in, we didn’t see a smile from a single employee the entire week. Some further examples of the incompetence/laziness: 1. One afternoon I ordered a Pina Colada at the beach bar and was told that it couldn’t be made because “we are out of pineapple”. How is this possible at a beach resort? I then went to the restaurant and ordered the same thing, they had pineapple. Apparently the beach bar staff were just too lazy to go get more pineapple. 2. At dinner one night I asked to try the local beer “Kalik” and was told no because “we are out of Kalik”. Shouldn’t somebody be running to the store for a restock? Maybe the other restaurant or beach bar had Kalik? What resort in the Bahamas would run out of the local beer? It’s just unimaginable. 3. Our last morning was a Friday. I was ordering breakfast at the bar and a nice group of people came up to order several glasses of Prosecco or Champagne and was told “No because we are out of both”. What a joke. In all three instances not only did the staff not have what was asked for, the nasty face, no energy frown made me think these employees took pleasure in saying “no”. This may have been the poorest managed property I’ve ever experienced. The food was horrible. Every bite was overcooked and barely edible. The fish was NOT fresh tasted fishy which is weird for an island destination. The fried food all tasted like it was cooked in old fish oil and gave us diarrhea. The pizza was disgusting and made from cheap frozen premade crusts (7/11 sells better pizza). The deep tissue massage was the worst rip off of a “spa” you could imagine for over $350. Beware!

Bryan N


Our first stay

TripAdvisor Traveler Review Rating Reviewed 1 month ago

On our first trip to Exuma we booked a one BR villa #6103- here for six nights and were generally pleased. The most disappointing part was the almost daily power outages with one lasting over 10 hours!? This becomes a very irritating experience. And yes it is the utility but all businesses and residents need to demand a modern solution. The Emerald bay beach is very nice and very walkable. The two pools are also very nice. We enjoyed breakfast at Palapa too. The resort seems very secure with two guard posts to enter. Housekeeping did a good job. We did ask for robes and a lounger on the deck but were told these could not be supplied. Odd for a luxury resort. Fortunately the two best spots for dinners were nearby— 23 North and Salt. Otherwise we struggled to find acceptable dining.

IrishFan-80 - Lancaster, Pennsylvania


Beautiful Exuma

TripAdvisor Traveler Review Rating Reviewed 1 month ago

This is 2nd time staying at this resort. Overall our stay was good. The villas are nice but need some updating for the prices they are charging. Furniture is chipped, need new pots and pans in the kitchen and water pressure in shower could be improved. We enjoyed the spa but wish they had some amenities to offer to enhance the experience. The food was very good at 23 North. Love the beautiful swimmable beach that felt like a private beach. Concierge was very helpful with scheduling tours, groceries and spa appts.

Z8992TBcaroliner


Beautiful Resort!

TripAdvisor Traveler Review Rating Reviewed 2 months ago

The 2 bedroom villa we stayed in was a dream. 3 porches all with water views, a large kitchen and the comfiest beds. The resort was beautiful.and the infinity pool was a bonus.. the resort is situated in Emerald Bay Beach which is stunning! The service was excellent and the staff extremely helpful and friendly! We would definitely stay again!

Kiera R


Very nice resort

TripAdvisor Traveler Review Rating Reviewed 2 months ago

I gave four stars but I would give 4.5 if that was possible. Very nice resort. The beach is beautiful and the color of the water is out of this world. The pool area is very nice as well. The villas are nice, big and comfortable, although it was disappointing to book an “ocean view” villa and have a line of houses in front, with just one inch of blue in between them. So if you want a view, be aware that you have to book an “ocean front” villa, not an “ocean view”. Service should improve: people at the pool restaurant are mostly rude — although I should acknowledge that this is our general experience in the Bahamas. Overall we had a really nice family vacation.

Elena P


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