Grand Isle Resort & Spa

Location was perfect, not too many people. Beach and water were absolutely beautiful. Accommodations were gorgeous, roomy, and perfect.. great value for the cost and very attentive service, the people were super nice.

We came in our 20th wedding anniversary to get a couples message and it was amazing! I wanted a spa place, not one one that comes to your room or you have on the beach. Kevica and Shelly were incredible to say the least. They took great care of us and made us feel comfortable. Our messages were top notch. I couldn’t recommend the spa enough! We ended up very relaxed. The ladies were the real deal and love them so much we said prayers together ❤️

We previously stayed & Sandals 10 years ago. This was our first time @ Grand Isle! Emerald Bay is just stunning! It was a wonderful villa, ability to use golf carts on property, had a great pool bar & restaurant with great views. 23 North is was a great addition for a more upscale dinner spot! It’s small and more quiet but we enjoyed it! They had water sports, floats, snorkel equipment for your use! I do wish they had more of a place to grab coffee & gift shop. I think over time they will continue to add more.

Unfortunately, our beds were infested with bed bugs. We stayed for 3 nights, noticed a few small bites here and there but thought it was beach fleas. When we returned home on day 4, we broke out into awful red bumps, that were all in vertical lines on our extremities. We immediately went to a doctor who confirmed the case. I have written the hotel but no response has come. In addition- our rooms were very "worn" with dirt in the corners and lots of black marks over all the walls, there was black hair balls in our bathroom. My children's room had flying ants. I called about this but no one came to help. The second day we were there I had to privately flag down and separately pay one of the cleaning staff to help us with these issues. The beach was beautiful and well maintained. The pool was very worn with lots of debris in the pool. Palapa food was not good and hidden under a dark cover, No 23 was delicious food and great service. We had a few nice experiences but mostly off hotel grounds. Do yourself a favor and pay slightly more for a different hotels. I regret staying at Grand Isle very much!

Great location, super villa, …. The service is abysmal, late check out even one minute … clear no (we asked for 1 hour in advance … considering the price ….) stuff left lying around for ages (towels, glasses,…) restaurant closed without notice (we were looking forward to try the steak house …) had to go outside as hotel guests in a rather disgusting restaurant as the only available in the hotel was full with external guests. Not very helpful front desk …huge attitude problem, in this price range a worldwide low. Breakfast very limited … never heard of cappuccino or caffe latte and very limited menu(considering the 1k+ pricetag per day could expect more ) . Wait time for egg breakfast 45 minutes (only table occupied)