L'Albereta

Our group of 25 stayed here for 3 nights. While there were the inevitable minor issues, my experience as the tour leader was overwhelmingly positive and supported by the comments of our group. The terrace with Lago Iseo in the distance is a spectacular, inviting setting from breakfast through to post dinner drinks. The gym and spa facilities were top notch (an outdoor pool would have added a nice touch). The staff that I encountered were gracious and friendly. My highest praise - and the reason I am writing this post - is to recognize the exceptional service of Events Manager Giovanna Nucci. She went above an beyond in my opinion in suggesting and organizing a private boat excursion for our group on Lake Iseo as well as lunch at a fantastic restaurant (Locanda del Lago) on Monte Isola, not to mention a phenomenal dinner in a private room in the hotel one evening. When we required a space for our group to gather on our final evening to share some extra bottles of wine from our travels together, Giovanna arranged a private terrace with all the glassware and an attendant on hand - at no extra charge. Being used to excessive and opportunistic room rental fees and surcharges from hotels seeking to extract every penny out of group visitors this was a welcome and appreciated gesture. I would return to this hotel for a private holiday with pleasure and highly recommend it.

This hotel is beautiful, the room the surroundings and the spa and terrace are all quite special. Sadly the service really lets down this hotel. We were upgraded to a lovely suite and had a bottle of Bellavista sparkling wine and fruit which I believe was a Mrandmrs Smith gift, so all was good. However as we celebrated a very special 25th Anniversary on the day not one member of staff acknowledged this, we had a great time in spite of this but I think it was very poor. With the exception of 2 members of staff, the greenleige lady and a lovely chambermaid. The service was inconsistant and they seemed to lack training, breakfast was very poor and they sometimes ran out if items, they seemed to lack management, so I would never recommend this hotel as I believe that whoever is behind this establishment does anoint care about it's customers - big mistake!

Incredible beauty. BUT my bags didn't make it and when I found someone with bags grr might be mine they YELLED at me "WHAT ROOM YOU IN!" (Twice). In the room, couldn't find ANY information about the hotel (like when breakfast is served), but lots of advertising about the spa etc. When I phoned the front desk (had to guess at the number (9) because there's no pamphlet about the hotel) about breakfast, he gave me the time for breakfast and then hung up without saying goodbye. WORK ON YOUR CUSTOMER SERVICE!

What an amazing place! The service could not have been better. We were fortunate one night to have dinner at the Chef's table in the kitchen which was an unbelievable, delicious experience. From there we were able to easily take day trips to drive around Lake Garda, visit Verona and Milan. The staff knew we were celebrating a special anniversary (40!) and on the day of our anniversary, as we left in the morning, they presented us with a delicious and beautiful Torte di Rosa. Don't miss a chance for a drink in the bar - this place is a little slice of heaven!

Wonderful everything, excellent breakfast (best Benedikt eggs we ever had) nice bistro,lovely view from the balcony, elegant decoration, nice countryside surrounding. The only negative, the front desk- concierge were not any helpful when we asked a visit to a winery. Strange, since the owners of the hotel,i thing they are running one very next. We visited the hotel twice and same happened again.. maybe we had to reserve the visit one month before..