L'Albereta

Incredible beauty. BUT my bags didn't make it and when I found someone with bags grr might be mine they YELLED at me "WHAT ROOM YOU IN!" (Twice). In the room, couldn't find ANY information about the hotel (like when breakfast is served), but lots of advertising about the spa etc. When I phoned the front desk (had to guess at the number (9) because there's no pamphlet about the hotel) about breakfast, he gave me the time for breakfast and then hung up without saying goodbye. WORK ON YOUR CUSTOMER SERVICE!

What an amazing place! The service could not have been better. We were fortunate one night to have dinner at the Chef's table in the kitchen which was an unbelievable, delicious experience. From there we were able to easily take day trips to drive around Lake Garda, visit Verona and Milan. The staff knew we were celebrating a special anniversary (40!) and on the day of our anniversary, as we left in the morning, they presented us with a delicious and beautiful Torte di Rosa. Don't miss a chance for a drink in the bar - this place is a little slice of heaven!

Wonderful everything, excellent breakfast (best Benedikt eggs we ever had) nice bistro,lovely view from the balcony, elegant decoration, nice countryside surrounding. The only negative, the front desk- concierge were not any helpful when we asked a visit to a winery. Strange, since the owners of the hotel,i thing they are running one very next. We visited the hotel twice and same happened again.. maybe we had to reserve the visit one month before..

The room was so welcoming with a beautiful candle and inspirational note. The view from the bistro was gorgeous and waitstaff was great. I was disappointed in the front desk staff, I had called to see if we could possible change our reservation to the next day due to a train crash on our trip from Zurich to Rovato and was told no there were no rooms for the next day. On the web it showed rooms still available for the next night. So we had to take a taxi for $250 so that we would not lose our reservation. We asked for a late check out due to our late arrival and were told no again because rooms were filled. Once again, the web showed availabiltiy. Early morning went to see the spa and what services were available, went to the area that I thought was the spa because everyone was sitting in their robes drinking coffee and the gentlemen their snapped at me "This is not the spa!" Then we decided to go to a place that was listed in their suggestion booklet, to ride horses in a vinyard, and was told that no one in 10 years had ever gone there and they didn't want to give us the phone number until I had to ask three times. Finally we asked to get a cab to the next hotel and we were told no cabs just private cars. Maybe there was a communication problem but it seemed everything we asked the answer was No. On a good note...the property was gorgeous, everything you would love to see when envisioning Italy. Right in the middle of a vinyard, views and landscape gorgeous! Rooms were pretty, very clean and inviting. Food was amazing.

The front desk and restaurant waiters are very good, friendly and helpful. The personnel cleaning and looking after the bedrooms should be trained better. The selection of foods offered could be enhanced.