The Stanley Hotel

Living on past glory. Room was very hot all night, cheap window AC too loud, 15 minutes to get hot water, no mater when, grounds were pathetic, coffee awful in room and in dining, breakfast terrible. Staff was arguing why breakfast was late opening. Furniture throughout the hotel was tired and dirty. Cheap displays. Nothing about this hotel lived up to the image they are trying to sell. New management or owner is truly needed

We were in the Lodge portion. No entry level entry only stairs, no bell service. For seniors with mobility issues carrying heavy luggage up stairs was hard. Also with high altitude climbing stairs was hard. Tiny room and bathroom not worth the price.

No service, rooms old and not cared for and way over priced for the level of accommodation and service. No one is available at the hotel in the evening - the phone just hangs up as it is after hours as of 8pm - a joke for a hotel. Lost electricity and there was no one to call - no emergency #

Usually, we love staying at The Stanley Hotel. The staff is always delightful and brings a smile to your face. Unfortunately, our Mother’s Day weekend stay (May 9–11) was a complete miss. The entire outside of the hotel is torn up and under construction. There are very few parking spots available, and they are not reserved for hotel guests. We had to park at the Aspire Hotel and walk all of our luggage and belongings up to check in. We stayed in Room 215, which becomes extremely hot in warm weather because the sun sets directly on that side of the hotel (see photos provided). Since the hotel was built in 1909, there is no A/C. When we spoke with the front desk, we were told that once the sun set and temperatures dropped, opening the windows should cool the room down. Unfortunately, the room only cooled from 82 degrees to 79 degrees, and we could not sleep comfortably. Sunday morning, we requested a fan, and a box fan was delivered. Sunday night, the room finally cooled to 74 degrees — but not until around 5 a.m. Paying $400 per night to be that uncomfortable was very disappointing. We recommend not staying at the hotel until construction is complete. If visiting during warmer months, make sure your room faces the front side of the hotel to avoid the intense afternoon and evening heat. The bright spot of the stay was the staff at the restaurants and coffee shop, who were wonderful as always.

Treatment of staff poor bar staff removed due to single complaint by fly by tourist not happy you have good staff put them back on the floor