The Stanley Hotel

This place is a complete rip-off. Three hundred and fifty a night for a room with no air conditioning, no regular cleaning service, no place for more than one suitcase, tiny room, and to top it off an event being held during our visit took all of the guests parking at the hotel. Both front and back of the hotel are going through major construction taking up all of the outside guest areas. And you get to listen to large earthmoving equipment all day long. None of which was mentioned on the website. Instead of updating and maintaining the legacy and history of these grounds the management chose to tout the dubious distinction of being a location used in films Dumb and Dumber, and the Shining. The real horror here is to your senses and bank account. This place is blight on Estes Park.

Room 428 was awesome! My daughter and I stayed 2 nights. First night we heard children laughing and carrying on. I was annoyed because I thought they were kids on Spring Break. When I looked out the door no one was there. Second night shadows all throughout the room with heavy boot steps pacing. Don’t forget to book the Ghost Tour! Jim is the best!!!

I was so looking forward to staying here. I should have read the reviews. So far, we sat in a cold room for hours because the heat was not working properly in the building. This morning the elevator was not working—i can’t walk up stairs and many people were struggling. We were out all day and the room was not made up—somehow no one told us we had to request it. The staff rarely answers the phone. They charge a $100 a night refundable fee - so if you are staying for more than a night, it can add up. Plus they are very slow about returning reservation fees- I changed a reservation and it is now 11 days and the fee has not been refunded. The rooms are dingy and dirty. I am so disappointed. I was looking forward to staying here. When I asked the front desk about all this, the only answer I got was that it is the slow season—and why should that matter? They are still charging a lot for a room and not delivering.

We were very disappointed in the Stanley since our Wonderfull visiting 2020. Since 2025 this hotel has been purchased by a complicated listing of private investment and managed by the Sage Group. Little did they tell us there is mass construction all around the hotel. The purpose of this company is to maximize profits on the great reputation and history of the Stanley. The pricing of everything was exorbitant and the quality of the room preps and offerings was the lowest. The employees were very nice but unable to make a decision outside of their strict policies. Ex we came early and the room was ready. In order to get in the room early they wanted to charge $25. Our room was located just inside the construction and next to all the drilling. Would they change our room , NO… the food was at best fair. A cheese omelette without cheese was still $18. This hotel previously rated a 5 star is current best a 3 star at best with 5 star pricing. This review is not to discourage anyone thinking of staying at the Stanley. It is for the ownership and Sage. You keep this up and this wonderful hotel will be bankrupted again.

i went to hang out and it was a terrible price someone scratched my back and no one was behind me my friend heard giggles when he woke up terrible