The Stanley Hotel

No service, rooms old and not cared for and way over priced for the level of accommodation and service. No one is available at the hotel in the evening - the phone just hangs up as it is after hours as of 8pm - a joke for a hotel. Lost electricity and there was no one to call - no emergency #

Usually, we love staying at The Stanley Hotel. The staff is always delightful and brings a smile to your face. Unfortunately, our Mother’s Day weekend stay (May 9–11) was a complete miss. The entire outside of the hotel is torn up and under construction. There are very few parking spots available, and they are not reserved for hotel guests. We had to park at the Aspire Hotel and walk all of our luggage and belongings up to check in. We stayed in Room 215, which becomes extremely hot in warm weather because the sun sets directly on that side of the hotel (see photos provided). Since the hotel was built in 1909, there is no A/C. When we spoke with the front desk, we were told that once the sun set and temperatures dropped, opening the windows should cool the room down. Unfortunately, the room only cooled from 82 degrees to 79 degrees, and we could not sleep comfortably. Sunday morning, we requested a fan, and a box fan was delivered. Sunday night, the room finally cooled to 74 degrees — but not until around 5 a.m. Paying $400 per night to be that uncomfortable was very disappointing. We recommend not staying at the hotel until construction is complete. If visiting during warmer months, make sure your room faces the front side of the hotel to avoid the intense afternoon and evening heat. The bright spot of the stay was the staff at the restaurants and coffee shop, who were wonderful as always.

Treatment of staff poor bar staff removed due to single complaint by fly by tourist not happy you have good staff put them back on the floor

My review is going to be like alllllll the others from April 2026, very disappointed with the maintenance, cleanliness, appearance of the hotel/room for the amount of money we paid. First, we had no idea there was all the construction and there needs to be better signage of how to maneuver the maze of getting to the parking area and where we check in.....which building, which door? Our first impression was parking, but walking to the hotel I was surprised the mulch in the flower beds along the hotel looked like it had not been refreshed in a few years. All the irrigation tubing is exposed and weeds needed pulled. The black skid tape approaching the grand front porch is tearing up and should be replaced. When this is the first impression your guests see, you need to make sure the outside is manicured. We arrived about 2:30 and had a historical tour scheduled before we could check in. The room we were asked to wait in had carpet that needs to be cleaned, the display cases and photos of the Stanley's were covered in dust, and the curtains need replaced or at least washed. The worst part of this room was the disgusting, stained chairs set up for the tour. Basic banquet chairs, cloth covered, and should be trashed. I could not believe they were actually using them. Going up the main staircase, the carpet needs cleaned and the banquet cushion on the landing is worn, cracked and tearing. The handrails of the staircase are worn and need some oil stain/renew to revive them. The room. We had the spirited, Cowboy room, 428. The room is nice, but it was 74 degrees. We tried turning the air conditioning down, couldn't figure out the thermostat, and when we called down to the front desk, she said she'd send up the engineer to look at it. He showed up right away, checked the baseboards to make sure they were off and then says there is no air conditioning, we can open the windows. That surprised us, but that would be fine since there was a pretty stiff wind. There are no screens on the windows, and the pigeons were hanging out on the gutter, so I did wonder if maybe we might have guests in the room with us at some point. The windows are old, we get that, but they don't fit tight in the casement, so ALL NIGHT LONG they are banging back and forth with the wind. If you close the windows, it heats up to 74 degrees in the room. So you get up and open the window for awhile listening to the banging. It was the worst, most miserable night of no sleep. We wouldn't turn on the overhead fan because it was covered in dust. I'm talking about weeks and maybe months of dust. Ridiculous! The table where the coffee maker sits is water damaged and unsightly. You can't put a coffee maker on that type of desktop without expecting water damage. The Cascades restaurant. It is a lovely restaurant, and the food was very good. We were disappointed the menu had changed from what was on the website and there was no elk or buffalo offered. The libations were strong and well made. Now, let's talk about the "frosted" windows. We were sat by two walls of multi pane windows with frosted peel and sticks that were peeling off. It looked so cheap. The workout/exercise room didn't open until 8:00am, and was located in a separate building, down the hill from the main hotel. So I decided to take my early morning hike around the grounds.......if you can figure out how to get around all the construction fencing. I ended up just hiking around the parking area. The gift shop. Top notch, beautiful, clean, and I bought a fabulous hand bag. All in all, with dropping nearly $1,000 on the overnight stay, we were quite disappointed. We knew the prices up front and expected a better, more upscale experience. We won't be returning.

Ditto to recent reviews. Construction noise starts 0700. More disappointing was the check in process. Show your card and ID, here’s your key card, and from that point you’re on your own. Find your own cart, lug your own luggage, no maid service. The rooms are updated and basically comfortable. Post restaurant is very good. Common areas worn and dingy. Staff not very attentive. Overall disappointing.