The Stanley Hotel

Overall the stay at the Stanley was okay. The hotel is historic and beautiful, but no a/c, the beds are coming apart and not deep cleaned between guest. We found q-tips on the floor, not ours. The hotel needs more amenities for the cost. The biggest negative is, anyone can pay $10 per car and explore the hotel, it makes it very congested for the hotel guests and not a true four-star hotel. It’s not inclusive at all, and takes away from the luxury. That’s my biggest complaint. If you do stay here, I highly suggest going to the underground for a magic show. It’s amazing.

Lacey, at the front desk, went above and beyond to make sure we had an enjoyable and memorable stay! We had some issues with the appliances and overall electricity in our room, but Lacey treated us with friendliness and professionalism to resolve our concerns. The hotel grounds are gorgeous, much like the surrounding Estes Park, and we will plan on returning at some point in the future! Thank you Lacey!

It's the Stanley.... Anyone leaving a bad review is just complaining to complain. It's super famous and you should know all about it and it's quirks. Wonder why no rude people's thermostats work.... So I stayed there in the 90s as a kid and the guests that are there in a different way were not happy at all about the wall paper. My mom screamed at me because it's all I could talk about. Went back a few times since and they still don't like the walls y'all. Maybe ask them before you do the walls next time. All the times I've been there they just want to talk about the walls and decor. There's gotta be a psychic interior designer around somewhere. It's really distracting when that's all the talk about for decades. Other than cranky spirits I love it. It really is spooky and beautiful. Stephen King really should gift them the renovations they need since he did make so much money because of that place. Sure it's not the 5 star luxury lodge it longs to be and definitely could be but like just look at the view and enjoy your vacation and the extra amenities this place has that no one else in the area does. Do not miss the tour even if you don't stay here it's really the best ghost tour I've ever done. They always bore me or I want to tell them they are willing but the Stanley one is top notch

We wanted to love this hotel. It is so lovely. We spent two nights in a premium room $$$$ with a very comfy king bed and a roomy bath. Heating had been turned off and it was 40° our first night so our room was quite chilly. There is no housekeeping during your stay apparently. The shower floor is very smooth and slippery. On the positive side we did one of the tours and it was top notch. The hotel is a tourist destination so was quite busy during the day although it quieted down at night. Food at the Cascades restaurants was excellent, we especially loved the chili and meatloaf.

Poor service, rooms have zero airflow (85F at midnight in room even when it's 40F outside) Huge lights blasting into your room all night long. Seriously like headlights from a car bright. Whiskey bar was great, wine bar was great. Service for the hotel was 0/5. They flat out ignore your requests. As we were checking out there was another guest asking for a different room for the same reasons.