The Stanley Hotel

I’d review this stay as a mixed experience: the historic charm, location, and food and beverage were positives, but serious accessibility and value issues kept it at a 3 out of 5 overall. Overall rating One star goes to its status as a historic landmark property, which gives the stay a unique sense of place and character. The second star is for its convenient location near everything in Estes Park, making it easy to explore the area. The final star reflects the quality and variety of the on‑site food and beverage options, which were a highlight of the visit. Room and accessibility issues The major downside of my stay was accessibility. My room was on the third floor of the Lodge building, and the elevator was out of service for my entire visit, with no mention of this at check‑in. After discovering the issue, I requested a room change, but the hotel was unable to accommodate it. With two surgically repaired knees, climbing three levels of stairs multiple times a day was far from comfortable and significantly impacted my experience. The room itself did not live up to expectations for the price paid. It was extremely small, with barely enough space to move around, and did not offer the level of comfort or value I anticipated from this hotel. Overall, I expected much more from the accommodations and accessibility than what was delivered. Staff and service On a positive note, most of the staff I encountered were extremely friendly. They made genuine efforts to help and to make my stay more comfortable despite the limitations they were working with. Their attitude and service helped soften an experience that was otherwise disappointing from an accessibility and room‑value standpoint.

Hard pass if I had to do it again. No communication in park if the staff. - We were placed in the lodge, the elevator is broken but we were not informed. Not easy with my husbands recent knee replacement - our view was a construction sight. Tractors and dirt - we were placed in the lodge, it’s like the forgotten place. No staff, or front desk. - no customer service- we spent 100$ on wine and cocktails and sat on the front deck. We decided to go into the restaurant for lunch and as I walked in with a Diet Coke they said I couldn’t bring it in, yet it was from them. - wellness center. I went to the front desk to ask about the wellness center and where it’s located. That showed me on the map and sent us off. After our 10 min walk there, the front desk told us it’s 25$ per couple. We explained we were not told that. As we left a group of 2 ladies were out front and told us the same thing, they were never told

This review is quality of amenities and hotel based on price. If we paid half of what we did, the hotel would have been fine. But for $400 a night, the rooms were a dump, tiny, no amenities (not even a box of Kleenex, a robe or an extra towel), we had a view of a massive construction pit, the remote on the TV didn't work, the mobile air conditioning unit worked but was so loud, like a jet plane. I wouldn't return based on what we paid.

Do not Stay at the Stanley !! We planned on using the Stanley for a 3 day trip to Rocky Nountain NP, however left after 2hrs.

McGregor hall gone, ballroom is being turned into a steak house restaurant, the waterfall gone, gardens gone, payed for a room woth a balcony (balcony sealed shut) and woken up at midnight because some oil truck had to be filled OUTSIDE the room and I couldn't use the bathroom, the decor lacks in what it used to be the veiw is construction, parking is TEN dollars and its in a dirt path there's NOTHING but construction and trash outside. The tour guide was wonderfully amazing.