The Stanley Hotel

Hard pass if I had to do it again. No communication in park if the staff. - We were placed in the lodge, the elevator is broken but we were not informed. Not easy with my husbands recent knee replacement - our view was a construction sight. Tractors and dirt - we were placed in the lodge, it’s like the forgotten place. No staff, or front desk. - no customer service- we spent 100$ on wine and cocktails and sat on the front deck. We decided to go into the restaurant for lunch and as I walked in with a Diet Coke they said I couldn’t bring it in, yet it was from them. - wellness center. I went to the front desk to ask about the wellness center and where it’s located. That showed me on the map and sent us off. After our 10 min walk there, the front desk told us it’s 25$ per couple. We explained we were not told that. As we left a group of 2 ladies were out front and told us the same thing, they were never told

This review is quality of amenities and hotel based on price. If we paid half of what we did, the hotel would have been fine. But for $400 a night, the rooms were a dump, tiny, no amenities (not even a box of Kleenex, a robe or an extra towel), we had a view of a massive construction pit, the remote on the TV didn't work, the mobile air conditioning unit worked but was so loud, like a jet plane. I wouldn't return based on what we paid.

Terrible customer service. We were 9 minutes late to our tour due to Elk not moving in the road. Then there was no parking at the Stanley due to construction. We had to wait for someone to leave to park. I spoke with the manager and she would not budge on a refund. We even tried to get on another tour and they were quick to say no. All they are good at is saying know and making sure they don’t care. There was no for warning about limit parking.

Do not Stay at the Stanley !! We planned on using the Stanley for a 3 day trip to Rocky Nountain NP, however left after 2hrs.

McGregor hall gone, ballroom is being turned into a steak house restaurant, the waterfall gone, gardens gone, payed for a room woth a balcony (balcony sealed shut) and woken up at midnight because some oil truck had to be filled OUTSIDE the room and I couldn't use the bathroom, the decor lacks in what it used to be the veiw is construction, parking is TEN dollars and its in a dirt path there's NOTHING but construction and trash outside. The tour guide was wonderfully amazing.