Called in to look over the hotel and possibly book dinner in their Michelin starred restaurant. Unimpressed with the menu so decided to dine elsewhere that Saturday evening. Ordered two coffees in the lounge. They took over 30 minutes to arrive and when they finally did they were cold and the wrong coffees! They were remade and the correct ones brought. We were told there would be no charge for the original ones!! Asked for the WiFi password and the waitress said she would get it for us. Never saw her again. On attempting to pay we were told the card machine in the bar wasn’t working so we had to wait while another machine was found. Overall, a dreadful first impression. A 5 star experience it certainly was not. So glad we decided to give dinner a miss. Fawlty Towers lives!

Absolutely wonderful There is nothing to say apart from absolute perfection. The attention to detail was incredible. The area in which this hotel is situated is stunning. I’m really sorry that I had such a short stay. I think it’s fair to say that I’ll be back with the family.

The Hotel Royal staff are very professional and take their job seriously. We were impressed with the friendliness, proactivity and efficiency. The hotel is very comfortable and the spa a joy. Highly recommend for a romantic get-away. ---

Excellent location, friendly service and great accommodation. We had a great time and we will return very soon. The bar was exceptional and the wines excellent. I could have spent a long time going through the wine list.

I would like to express my utmost appreciation for the exceptional experience I had at this hotel. Everything was truly outstanding, from the comfortable bed to the impeccable spa services provided by the dedicated staff. The tranquility and serenity of the environment were nothing short of heavenly."