El Conquistador Resort

My wife, my son and I had planned our stay at El conquistador for about three weeks. We have stayed there many times before and when you wear, we wanted to stay at the resort, at the marina with an oceanview. We enjoy this local because it is close to the waterpark, to the marina restaurant and bar as well as the loading zone for the ferry takes you to Palomino Island. When we checked in, there was only one person at the desk and they were about four families waiting to check in, understaffed, a theme throughout our . When we checked into room 1207. We were delighted with the accommodations and the view, this however, changed as soon as we showered. I had chosen to upgrade to the walk-in tub, at a higher daily rate, it would be a better room. The walk-in tub is a bathtub with shower with a glass partition to catch the water as you shower. however, the silicone seal was broken and water leaked into our bathroom. Amount water came into the bathroom so much that we were wading around standing water in our bathroom. I picked up the phone and called the front desk but nobody answered, I tried calling the front desk and the concierge for about 20 minutes without ever getting a response. I had to walk upstairs to the front desk to inform the hotel personnel of our room status. I asked to be moved to another room at the marina, but they had no openings there. We were transferred at 11 o’clock at nightto room 4642, which is as far away from the waterpark, the ferry landing and the marina restaurant as possible. This is not where we wanted to be! Housekeeping informed me that they had told administration about this problem, if a room is not in condition to use, you should not rent it to customers, simple. Now to the food issue, there is only one restaurant that will serve breakfast and yes, you can have room service, but it is from the same restaurant Ventanas. The selection is adequate, but the quality of food is mediocre at best. Hard boiled eggs on my eggs Benedict, eggs are hard on my eggs over easy, fresh fruit platter, where you had to peel the skin off the fruit slices on your plate, the breads were stale and in an island where they grow some wonderful coffee, not being able to get a good latte in the whole resort is unspeakable. I know that it’s a matter of taste, but when I pay $5000 for a six night, five day stay I would expect more of this resort. When relaxing at one of the resort pools or at Palomino Island there is no personal service to be had, my wife or I had to go to get our drinks or snacks and wait in long lines to be taken care of. It was quite common to hear employees excuse themselves for the long wait and complain about how understaffed they are. One other thing, all the pools are dirty, leaves from the trees, which is common and tropical environment (I know because we have a pool in our home in Puerto Rico) but plastic glasses, pieces of lime and aluminum cans are not acceptable. I write this report so that people can make a decision on where they want to spend their time and money in Puerto Rico. El Conquistador resort has one of the most outstanding locations and physical plants of a hotel that I have ever seen, it could be exceptional, but in my opinion is not well managed. One other thing, WiFi on the premises is poor in most places. Now to the two highlights of our stay, the two restaurants we highly recommend are Okinawa Asian cuisine with fantastic sushi and BoNo Spanish cuisine outstanding food and service. I highly recommend either of these two restaurants for a wonderful meal.

Our server Wacho was extremely friendly, even recommended local attractions to visit on the island. Service was 5 stars. ⭐️⭐️⭐️⭐️⭐️

Visited Bono Restaurant at El Conquistador tonight...absolutely incredible experience from start to finish! The food was amazing, but what truly made our night was our waiter, Osbel. He made us feel beyond welcomed and genuinely took the time to make sure we had the best experience possible. He went over all of the specials with us, gave us helpful tips and tricks, and even helped us navigate the menu based on each of our individual tastes. His recommendations came from his own knowledge and experience with the restaurant, and you could really tell that he cared about making sure we ordered things we would genuinely love. The service, atmosphere, and food were all incredible, but Osbel truly went above and beyond and made our dinner so memorable. My family and I loved it so much, we're even coming back tomorrow night! Thank you, thank you, thank youuu!!!

While at The Conquistador Hotel in Puerto Rico, we are at the Spanish restaurant, Bono, and had the Best meal and service of our entire trip. Our Waiter Osbel was so attentive and warm. He made our evening!

My husband and I received the best service from Jean at Cafe Bella Vista. He remembered our drink of choice and had great customer service. Please give him a raise and kudos for being a valuable employee.