El Conquistador Resort

My 4th time here over a 25 year period. They did an amazing job cleaning up after Hurricane Maria. Place looks great. Room was amazing. Island beach facilities top notch as I remembered them. Service was great with a few exceptions. 1. Wait at check-in and checkout was 10-15 minutes in queue. Staff was great just understaffed for the number of guests. 2. Self parking very frustrating. Once you validated your parking ticket there are pedestals at the entrances and exits that have a camera to show you have validated the ticket. Well the cameras don't work - at least 3 or 4 were broken. So you have to call to the valet parking to have them raise the gate. Time consuming and frustrating. There has got to be a better way. 3. Pool bars have menus with out of date prices. What you pay can be way more than the listed price. "Sorry, we haven't updated the menus yet." was the best I could get in was of consideration. For example a glass of Prosecco was charged at 167% of the menu price. Really? You don't care that you can't seem to update your menus BEFORE raising prices. I think this was my last trip here. Other resorts available with better service.

I can’t say enough great things about the entire team at Coquí Water Park at the El Conquistador Hotel. Every single time I brought my family and kids down to the pool, the lifeguards and support staff were absolutely amazing. Their professionalism goes far beyond five stars—attentive, friendly, and always fully engaged in keeping everyone safe while still making the experience fun. We stayed for 11 days, and by the second day the lifeguard staff already remembered my room number, which truly shows the level of care, attention, and pride they take in their work. It made us feel welcomed, valued, and completely at ease as parents. The lifeguards were consistently alert, approachable, and great with kids, and the support staff kept everything running smoothly and efficiently. Because of them, Coquí Water Park became one of the highlights of our entire trip. Huge thank-you to all the staff for creating such a safe, professional, and enjoyable environment for families. We can’t wait to come back!

Raquel was awesome, super friendly and great service! Definitely coming back again for dinner before our trip is over!

Great service thank you so much she went above and beyond to make sure we enjoyed our time and our food. I had a great time thank you

Raquel was amazing! Super personable and her hospitality is unmatched. The fish tacos were amazing and very timely! Definitely a must visit!