El Conquistador Resort

Angel the Bar tender at El Conquistador resort was very personable and provided great service. He made a great impression on our first day on resort. Gave us lots of great recommendations as well.

Great bar experience with Angel!

I really wanted to love this place and I wouldn't say were are that picky. Based on looks alone, everything is perfect. However, our stay was way more stressful than necessary. Did not sleep well because it's just one of those places where you aren't sure if you can get basic needs met or that anyone even cares. I could go into more detail but basically lots of waiting in line, no one available to help, learning curve to learn how everything works because no one tells you. Took about 30 minutes just to get a drink at the pool bar. They tried to give us the wrong room and we had to argue to get what we actually booked. 90 minute wait for most restaurants in the evening. I have to laugh now because at one point all of us were crying in the hotel room because we were so stressed, hungry, and exhausted from having to figure everything out. We went during Presidents day week when lots of schools in the northeast are off, so maybe if you go at a non-peak time it's better. WAY understaffed. Later on our trip we went to the Marriott Stellaris in San Juan and the service was incredible there. Night and day. I do have to say the food was good at Ballyhoo and we had great service there. However most of the food elsewhere is just ok and overpriced. Tours: we enjoyed the rainforest tour with H and J and also the El Yunque Zipline tour. In summary, proceed with caution: know what to expect and try to learn the rules ahead of times (like how to actually make dinner reservations, how the ferry works, plan for long lines at funicular and front desk), and don't go during peak times.

Francheska Hernandez and her amazing team at Coqui Water Park did an outstanding job ensuring everyone’s safety. The lifeguards are attentive and on top of everything, and the entire staff is friendly, respectful, and extremely knowledgeable. They went above and beyond to help us celebrate our son’s birthday and were incredibly accommodating of my mom’s needs in her wheelchair. We can’t wait to go back! Thank you all for such a wonderful experience! We all had a blast!

Great experience, the watepark staff was really good. There Manager Francheska Hernandez and his supervisor Jean Mendez are very great and very kind. Amazing staff you have in the water park.