El Conquistador Resort

Francisco was amazing. Best service we have received.

This is strictly a review of our experience at Bono restaurant. Our overall rating for the resort would be 3.5/5 stars, but our experience at Bono with our server, Osbel, was truly exceptional. It was my 40th birthday, and we were looking forward to dining at one of the nicer restaurants on the resort property. He made great recommendations, timed out food nicely, and sang happy birthday to me. It was an unforgettable dining experience. He is warm, professional, and truly a lovely human being who made us feel so special and well-cared-for. The food was overall delicious. But Osbel was truly the star. I would rate the overall rating lower due to the situation I will describe below, but I do not want to take away from the 5 star service he provided. I do want to note one unfortunate part of our evening. We called concierge for over an hour trying to make a reservation. Turns out we did not need one, but I do wish I had the option to call the restaurant directly. When we arrived at the restaurant, it was empty, and there was a hostess and a very bald server standing at the front. I told the hostess we tried to make a reservation but were not able to. The other server spoke in Spanish to the hostess, and she asked if we want to see a menu. I told her that was not necessary, we would like to dine there. The very bald server said something to her again and then cut himself off and said to us "it is very expensive." We assured him we still would like to dine there. But we were shocked at his forthrightness. Thankfully, he was not our server, and we had a wonderful meal with Osbel. But it was a shame this other staff member tried to deter us based on price.

We stayed at the resort and ordered groceries from Walmart so that our kids couple have snacks while they enjoyed their stay. Instead the security, front desk and bell staff all said they would not allow the driver to come past the gait. By the time we tried to get it handled, the lady had to leave and my groceries were canceled. I understand why they would not allow this, however it’s not clearly stated anywhere in your booking or website. Then because you’re forced to spend a lot of money to buy their food, they don’t have enough breakfast spots (they have 2), so you stand in line for 40 minutes waiting for a muffin. They also harassed my 8 year old son regarding his height repeatedly. He’s 48” and he was measured repeatedly and not allowed down until the manager came. Why wouldn’t they just give him a wrist band so they didn’t keep doing this?! They said they couldn’t give a band. We got locked out of our room. The bands just turned off prior to our late check out that they confirmed twice. They nickel and dime you, they put up volley ball nets at the island beach but you have to buy your own ball. No one ever apologizes. No one asked how our stay was. The boat broke down to get back from the island so we had to wait another 30 minutes. Water park restaurant didn’t open for lunch on time (11am) employee sent me to a different option which didn’t open until 1 pm. At 550am there was a truck backing up outside our room, beeping. Multiple other guests said they have had issues too.

Angel the Bar tender at El Conquistador resort was very personable and provided great service. He made a great impression on our first day on resort. Gave us lots of great recommendations as well.

Great bar experience with Angel!