El Conquistador Resort

For a resort at the price point and reputation of El Conquistador, this stay has been extremely disappointing. I am currently staying here for a convention and specifically requested to be moved into the newer Las Vistas rooms upon check-in. I was initially told the rooms were full and advised to come back the following day to inquire again. I returned today and was once again told that no room changes were possible because the rooms were “full,” even though I offered to PAY for an upgrade. Instead, I was placed in the Oasis section, and the condition of these rooms is unacceptable for a resort that markets itself as luxury. The room shows significant visible wear and tear, the shower pressure is extremely poor, and overall the accommodations feel outdated and neglected. Most concerning, both my partner and I woke up with severe allergy symptoms, and I personally experienced eyelid swelling. The room feels dusty, and honestly the carpets seem like they have not been properly deep-cleaned in years. For guests paying premium rates, this is simply not acceptable. The property itself has beautiful views and potential, but management clearly differentiates between renovated and non-renovated sections while continuing to charge luxury-level pricing across the board. If you stay here, I would strongly recommend avoiding the older Oasis rooms entirely and only considering the newer Las Vistas or possibly Marina Village accommodations. What has made this experience even more frustrating is the complete lack of flexibility or customer accommodation despite repeated polite requests and willingness to pay for an upgrade. As someone attending a professional convention and expecting a certain hospitality standard, this experience fell far below expectations.

If you’re looking for the best, you cannot get any better than El conquistador. From the moment you commence entering at the gate to the splendor of the grounds to the gall to the Pickleball to the tennis to the Amazing, ballet Service andVal Captain check-in is a breeze and so much to offer you don’t need to leave and go any place else every activity you can imagine at such a reasonable price the island I wish I could stay a week and just go back-and-forth every day it is remarkable. I have to soon. This place is addicting and Mario the supervisor down at the marina level I get I thank him enough for all of the kindness. He showed us and how warm he made us feel and safe and all of the insight he shared with us about the hotel and the surrounding areas was impeccable. This is a place that should remain part of the culture of Puerto Rico. I wish it had more Puerto Rican music and dance so that you could feel a total immersion of Puerto Rico. But I cannot speak enough love for this Resort. It will be my only recommendation if anyone asks where should we go when we go to Puerto Rico look no further the hour drive to get here from the airport is so worth it.

Hector made our trip very pleasant. His service was top notch and professional , polite and helpful. We wish him the best.

This resort is newly renovated and fabulous! It has literally everything. The lazy river and ferry to Palomino Island was our faves. Location of hotel was 20-25 minutes from main attractions such as waterfalls and rainforest. The onsite tours agents were fabulous with recommendations and easy reservations for off property adventures. I cannot wait to take our teenagers back here! The gondola was also my fave for the views and getting around. Highly recommend

I booked 6 nights here as was on a conference and then a few days chill time I booked through the hotel website I paid the amount for the 6 nights On arrival I get told that to use any pool, gym or even Wi-Fi that I needed to pay a resort fee. This would be an extra 450 US dollars. No where through my booking process did it say that otherwise I would have chosen a different hotel I believe by law they should inform you of the resort fee. Well they did not Next conquistador will be charging you for use of an elevator or having a bed in the room. I was planning to organise a conference here but there is no way I will now Please avoid as it is a rip off I don’t mind paying anything extra if it was clear beforehand Also the shower gel had run out in my room Rang house keeping 4 x and yet not replenished