El Conquistador Resort

Disappointing Return Visit After a Wonderful Stay in 2024 We specifically chose El Conquistador from numerous Puerto Rico hotels because we stayed here in spring 2024 and had a wonderful experience. Unfortunately, our September 2026 visit was very different. Severe Midwest storms caused Southwest to cancel our September 19 flight. We immediately notified El Conquistador and were told our reservation was confirmed. We finally arrived around 10 p.m. September 20 after three flights. Southwest extended our return flight one day, but El Conquistador and Apple Vacations would not shift our unused first hotel night by one day. Each directed us back to the other. We weren’t asking for a free fifth night—just the four nights we purchased. We still have no resolution for the lost night, worth nearly $400. We were also charged a $65/day resort fee for four days, although Monday and Tuesday were essentially our only two full days to enjoy the resort. During our stay, occupancy appeared very low, several restaurants were closed or had limited hours, and the water park and Palomino Island ferry had reduced schedules. The advertised nightly live music and adult lounge/music and dancing were not available during our stay. Other disappointments included: • Our room was cleaned only once. • Hot water routinely took 3–5 minutes to arrive. • Poor bathroom ventilation left the room extremely humid and our sheets feeling damp unless we lowered the A/C to around 65°. • Construction noise continued throughout much of the day, sometimes until around 7 p.m., followed by grounds-cleaning equipment as late as 10 p.m. • We were offered a $125 restaurant credit at check-in, but it was missing from our bill at checkout. If offered a similar credit, I recommend getting it in writing and carefully checking your final bill. We understand that September may be a lower-occupancy period, but guests paying full resort rates and $65 daily resort fees should be informed when significant amenities, restaurants and advertised entertainment are unavailable or substantially reduced. The most disappointing part is that we returned because we genuinely loved El Conquistador in 2024. We expected another wonderful experience, but between the limited amenities, construction, room issues, billing problems and lack of assistance resolving our lost night, this stay fell far below our previous experience. We hope management addresses these concerns and provides a fair resolution.

A stellar place, no matter how many times you go. I do wish they had more than one place in the morning to buy breakfast. There’s one coffee shop and lines are out the door. Even with more staff they can’t work fast enough. Would be nice to have a place like a place that sells just pastries like quesitos, pastelitos de guayaba, croquetas. Something fast and easy that people could buy. I’m not a coffee drinker and having to stand in that one coffee place was brutal because everyone else wanted coffee and I had to wait for it to be made. How about a non-coffee place just for juices and pastries? And not the smoothie place by the marina.

I have cancel my reservation, they said I didn't I gave proof they said I had another, I said I didn't know, they charged me 500 as a no show ,I reached out 5 times by email I heard nothing back , my husband passed away so my mind is not 100 percent I explained this and no one has yet to email me back , this is not good

Had a wonderful weekend stay for a training I attended. Everyone at the hotel was so helpful and pleasant. Elijah and Jason really stood out - these young men gave me a golf cart ride to the adult pool. Their enthusiasm and conversation was top notch customer service!! Kristy was also a highlight, her smiling face and professionalism is unmatched!! Yes, this is an older resort, my room was very nice and the views amazing!! Thank you to all the staff who are the very best!!

Excellent service from Raul at Bono Restaurant! He was very attentive and made our experience even better.