El Conquistador Resort

Had a wonderful weekend stay for a training I attended. Everyone at the hotel was so helpful and pleasant. Elijah and Jason really stood out - these young men gave me a golf cart ride to the adult pool. Their enthusiasm and conversation was top notch customer service!! Kristy was also a highlight, her smiling face and professionalism is unmatched!! Yes, this is an older resort, my room was very nice and the views amazing!! Thank you to all the staff who are the very best!!

Excellent service from Raul at Bono Restaurant! He was very attentive and made our experience even better.

Our dinner at Bono with Raul as our server was exceptional. He advised us on vegetarian options for my husband and everything was delicious. We can’t wait to return to this beautiful resort.

Our Stay at Conquistador was highly disappointing. We’ve been to the island numerous times for business and vacation, and my husband has heard great things about the resort, and has wanted to take me there for a while, but it fell very short of our expectations. First, kudos go to 3 employees: waiter Kevin at Ventanas (breakfast), waitress Isadora at Ventanas (dinner), and Darnell at the Splash bar on the main pool. All of them were wonderful and gave us exceptional service. The first problem was reserving dinner at BoNo for our 2nd night there, a Monday night, using the tablet and app at the concierge desk. We successfully booked and got confirmation only to arrive at our reserved time to find they were closed. The hosts at the restaurants next door didn’t know why so we went to the front desk and learned Bono is closed Monday and Tuesday. The app should never have allowed us to make a reservation for a time they are closed! We ended up that night having dinner at the very mediocre Mexican restaurant on the main pool. The 2nd disappointment was when we enquired about booking a tour to go snorkeling at Culebra, and were told it would be $189pp, plus transportation to the departure marina, another $60pp + tip. We’ve booked tours on other islands like Grand Cayman or other tours in Europe where they would pick you up at the hotel and they didn’t cost nearly as much. Since we couldn’t rely on the weather, we opted to skip that – disappointing as we’d packed our snorkeling equipment for that one purpose. The other big thing happened at the water park. I went down one of the water slides, and for some reason was asked if I could swim and had unfortunately candidly answered “so-so” they had a lifeguard waiting at the bottom to rip me out of the water as soon as I emerged from the bottom of the slide. In a 3-foot deep pool! And they did that twice. I snorkel and water ski, I’m over 70, and I know how to go down a water slide without drowning. I was embarrassed and furious. We went over to Palomino Island 2 of our 3 days there – it was nice but we have nicer beaches on the mainland. They had plenty of lounge chairs, though the ones under the nice “grass” umbrellas cost $100 to use since they included wait service from the bar. And the last night we ate at the Japanese restaurant, Okinawa, but were disappointed to learn the grill at each table might as well have been for show. They apparently hadn’t yet successfully got the venting over the grills to work. I asked how long they’d been open and they said about a year! We did enjoy our Marina location, and in general had a nice stay. But the resort did not live up to the glowing reputation as a luxury resort. But we’ll likely not return next time we’re in Puerto Rico.

Boats to Palomino took on 40 something at a time so long lines and hours wait to go to the island. As your waiting online numerous times they put sales people with customers looking for VIP sales on boat ahead of you while you wait 1.5 hour in the sun..When asked staff about things most responded that they were there two weeks and had no clue..I go to Puerto Rico 3 times a year and this is a repeat visit from a year ago which was great, but this time it has seriously gone down hill. Emailed them about the complaints and got no response…got feeling from staff that GM is over her head..it’s a good hotel, not a great resort…sad it’s not what it used to be..wish they would even be responsive