El Conquistador Resort

We checked into our $550 dollar room and there was a loud motor running sound that did not stop. Had to go to the front desk and wait in a long line to ask for help. Was told that there were no other rooms to move to (it was only 3:30) and that they would have maintenance come to room but they did not know how long it would be. 2 hours later I went back to desk because I was tired of sitting in the room and was told security would nudge Maintenance. We were hungry and tired of waiting so we left the room. Maintenance came while we were gone and the noise is better but still there. Went back to desk and was advised to come back in the morning and would be able to move rooms . We are here for 6 nights so living with a noise at that price is unacceptable.

El Conquistador Resort in Puerto Rico was an amazing experience. The resort was extremely clean and well maintained, and the views were absolutely stunning, with beautiful ocean scenery in every direction. The food was excellent, with a wide variety of dining options that offered something for everyone. What truly stood out was the friendly and welcoming staff, who went above and beyond to make our stay enjoyable. I would highly recommend this resort to anyone traveling to Puerto Rico and would absolutely stay here again.

Hotel needs major work. There's always a liquor shortage, the ferry's are down, customer service is non existent. Hot tub areas were not maintained. Water is dirty and garage from the night before left everywhere. Need better management and quality control . Don't waste your time at the BailyHoo bar area. Very bad service.

We are currently staying at this property, and the experience has materially failed to meet the standards advertised and paid for, particularly for a resort marketed as “five-star.” We booked and paid for a FULL OCEAN VIEW ROOM. Upon arrival, we were placed in a room with a non-functional air conditioning system. The room remained excessively hot and uncomfortable, making normal occupancy difficult (see attached photo documenting room temperature). We immediately contacted hotel staff and requested either: repair of the air conditioning, or relocation to an equivalent room category consistent with our original booking. Instead, we were offered a clearly inferior replacement room, which did not match the category, condition, or value of what was originally booked. This does not constitute a reasonable or equivalent accommodation. Additional, ongoing issues include: Air conditioning failure that was not promptly resolved Extremely unreliable Wi-Fi, making basic connectivity difficult or impossible Poor cleanliness of the jacuzzi, which appeared unsanitary and inconsistent with reasonable hygiene standards Overall facilities and service levels that do not align with a five-star designation These are not minor inconveniences; they are core services—climate control, cleanliness, connectivity, and room equivalence—that guests reasonably rely upon when selecting and paying premium rates for a luxury resort. At no point were we provided a satisfactory resolution that matched the price point or advertised quality of this property. Based on our experience, the resort’s marketing and pricing do not accurately reflect the condition or service delivered. We would not recommend this property to travelers seeking a genuine luxury or five-star experience.

This amazing Resort is located just 1 hour from SJU easily accesible. the have shuttle that picks you up at the airport and drops you off at the resort and vice versa. you can find their booking information on the Resort website, the property sits on 500 acres of cliffs overlooking the Caribbean Sea and also Palomino Island. access to the Island is included in your stay. there is plentiful of wildlife every where. toy can hear El Coqui sing at night from your balcony. by the way El Coqui is Puerto Rico national frog. there are more than 5 restaurants to chooses from you have Italian, Mexican and local Puerto Rican Cuisine and more. there is El Cafecito where you can stop by and get your favorite Latte or Cappuccino and pastries and sandwiches. several souvenir shops that also personal items including Tylenol. the only set back for me was room service is not available 24hrs. it opens at 7am then closes at 11am and reopens at 6pm until 11pm. there is a rental car office in the lobby as well as the Concierge can give you information on optional tours. right now they are undergoing some construction so there is some noise but its tolerable. all of the staff members are amazing, very friendly, I have to give a special shout out the the entire staff at Las Ventanas, this was my favorite place to eat. they have indoor and outdoor siting. I could probably go on for another 20 minutes writing about this great place to visit. it also Family Friendly.