El Conquistador Resort, a Waldorf Astoria Resort

Just got back from El Conquistador and we had a wonderful experience. One bedroom suite was perfect. Looking forward to booking there again. Awesome pools. Beautiful views, excellent grounds and great beach!! Loved it!!!

I was expect more from the Waldorf Astoria. I had hear that this was a really nice hotel but I was disappoint not due to the service, I had no issue but it does need a update. It felt run down a little But I have to say that the view was breath taking. Everything else about it was great .

This resort if far away from everything and you cannot even have an Uber pick you up at the hotel but you have to walk 45 minutes to the gate. The staff, except for a couple of them, are quite rude and they want to charge you for everything. (It's 90 degrees out and we asked to get a ride to the gate to get our Uber, and they said sure -- for $20!) BTW, If they tell you, as they did to us, this Uber situation is a law in Puerto Rico, they're either lying or all the other resorts are breaking that law since they have no issues with letting Uber on their property. You also won't be able to rent a car or sign up for the tours when you need / want them because there aren't many available. You will, however, pay $30 for breakfast, struggle to get warm water in the 1960's rooms, and be surrounded by a lot of kids. The Palomino "paradise" island is a joke and is full of iguanas (dozens if not hundreds walking feely all around along with snakes and tarantulas). The sea floor is rocky, and you should watch out for jelly fish and sea urchins, too. It will also take you forever to get to the island, which closes at 5:30 (I'm talking about an hour each way), and there are no other beaches! The pools are cramped with screaming kids so not really an enjoyable escape. As for kids, they have a kid club with two games (ping pong and bean bag toss for kids...) Also, they offer you very little info on what is available in the area in general, or the resort in particular, or how to get to it. They advertise El Yunque, but don't tell you you'll be screwed if you don't rent a car or take one of their overpriced tours. Since Yunque is a national rainforest, it costs $4 per person to enter. You just need a car to go up, since there's no sidewalk and it's quite strenuous. You do not, however, need a guide. The food at the resort is pretty bad too as are the drinks -- pretty weak and very expensive as if you're downtown Chicago or New York. I rarely drink, but it will still take you 2-3 of them to feel any buzz. The food is one or two step ups from frozen. For $15-25 meals. When you think Astoria, you think quality and luxury. Don't be fooled. Unless you want to be imprisoned with poor beaches, little to do, lots of kids, BAD service, and a couple of food options come here. Otheewise, run! Also, other reviews are quite inaccurate here. We trusted them and therefore had the worst experience ever. We travel a lot all around the world and this experience gets 1.5 stars at best. They do a lot with creative photography, but there are only maybe two pretty spots. And when they tell you El Yunque is in your backyard - more like on the same island with you. They just have a couple of tropical trees planted near the hotel which, thanks to creative photos, makes you think you're in the rainforest. You're not. FAR from it.

It's time to step up there game at this property. It is worn out and should not carry the Waldorf label. It's a true embarrassment to the company's brand. The staff was the best part of the trip most were very helpful and attentive. The property is in need a a haul over and the atmosphere is one of sheer confusion.

While El Conquistador's location is excellent and the outside and common areas are beautiful, the rooms needed to be updated 20 years ago! The beds were uncomfortable and the decor needed updating. Housekeeping did not clean the room properly, did not refresh the toiletries, etc. The refrigerators in both rooms did not work properly, although Maintenance did resolve the issues immediately. The private beach was nice and the ferry to the beach was very quick. Coqui Water Park was enjoyable, however El Conquistador needs to have a policy regarding use of the pool, requiring that all children be "potty trained" and that Pampers/diapers are not permitted in the pool. There was an incident, whereby the pool needed to be closed for an extended period of time, so that significant amounts of chlorine could be poured into the pool (shocking the pool.) This was jot only inconvenient, but poses a health hazard.