El Conquistador Resort

⭐⭐⭐⭐⭐ 10/10 Experience – Exceptional Staff Made Our Trip Unforgettable I cannot say enough great things about the incredible staff who made our stay so special. While everyone contributed to an amazing experience, there are several individuals who truly went above and beyond. Although I never wanted to have to rely on Frederick and Yomar, they were an absolute blessing for my family of seven. They were incredibly responsive, attentive, and consistently willing to help. What impressed me most was that they even went out of their way to shop for us when they absolutely did not have to. Their kindness and dedication made a huge difference during our stay. At the Tapas Restaurant in Las Casitas Village, Nashaly and Kevin were outstanding. They were not only exceptional at their jobs, but they were also amazing conversationalists who made us feel right at home. Every interaction was filled with warmth, professionalism, and genuine respect. They treated us like family and elevated every dining experience. Brianna, our tour guide, exceeded every expectation. She went far beyond her job responsibilities by helping us plan activities that were perfect for our little ones and recommending the perfect restaurant in San Juan for my wife. Her local knowledge, enthusiasm, and willingness to help made our trip significantly better. Elimarie, Yajaira, and Jean brought incredible energy and fun to the water park experience. They helped create lasting memories for my family and made sure everyone was having a great time. Their positive attitudes and dedication to guest experiences did not go unnoticed. If I could give ten stars, I absolutely would. The individuals mentioned above are the reason this trip was so memorable. Their professionalism, kindness, and commitment to creating a great experience turned a wonderful vacation into an unforgettable one. Thank you all for making our family’s trip truly worth every moment.

The location of the hotel is great with beautiful views, grounds and amenities. However , the front desk staff were way below par. They were less than accommodating and we had to spend way too much time dealing with issuesabout check out times and having problems with our room fixed. One employee would say one thing and when we went to confirm a check out time, we were told something else. No apologies withI don’t care attitude. We travel a lot and stay in a good number of resorts but the attitude of some of the people was far from friendly. We had just completed a stay at the Wyndham resort nearby which was not as luxurious but the management went way out of their way to make us feel welcomed. I would probably not stay at the El Conquistador knowing that their level of hospitality does not match the price of the stay.

Food was excellent, our server Osbol was very nice, knowledgeable and gave us great suggestions

This hotel is a GEM. Will absolutely come back. Had not been to this hotel in many years and I was blown away by the new management. Although some of the rooms (Brisas building) and bathrooms are showing their age, this hotel is a complete vacation for multigenerational travel. Lots of ADA features like ramps and accessible pool chairs. The Palomino and its on-island restaurant alone are worth the stay, but the many delicious onsite restaurant options, the water park, the leisure amenities: ice cream shops, coffee places, smoothie shop, table tennis, courts, golf, even a leisure tv room, gives so many insane options, you need more than a night or two to take full advantage. The staff is helpful absolutely delightful. Lots of lifeguards around, employees are helpful and pleasant. Once told, they were especially vigilant about peanut and food allergies. This is the perfect place for families with kids of all ages. Even jaded teens had an absolute blast, the adults had cocktails poolside and felt reassured by all the attentive staff at the pools. There’s a smaller pool for younger kids/toddlers. Summer weekdays are not crowded which surprised me because this hotel is an absolute JEWEL for leisure, conventions and corporate events. It deserves to be filled to the brim.

On one of our visits to the restaurants. The Eskina was so delightful. Our server Alexander was extremely pleasant and very informative to us. The food was so flavorful and big portions. I can't say enough for the server she was the ideal person you want to come up for us when you're on your vacation. Her personality was right on point!