El Conquistador Resort

We stayed at El Conquistador for a group convention. First time there since the recent reopening. Loved it!!!! The rooms are beautifully remodeled, the bed super comfy, overall great. Do ask for an ocean view. The resort is huge and there are activities for everyone. Staff is super nice and eager to help. The landscape and maintenance is impressiveI. I gave a 4/5 only because the room was not serviced while we stayed. Only for that reason. Everything else was really nice. El Conquistador has one of the best views in Puerto Rico and the Caribbean!!!

Our first stay at El Conquistador in Fajardo was wonderful! The resort offers great amenities, with the water park and free transportation to Palomino Island being highlights. The food was very good, and while the service was pretty standard, it was still nice overall. We loved that the hotel feels secluded but has everything you need, from restaurants and shops to activities and entertainment. At night, the atmosphere was lively with DJs and live bands, which made it extra fun for our group of friends. It’s a beautiful location with plenty to enjoy for both families and groups.

Staying in La Casita, and the power went out. That’s a problem, but not THE problem. After I notified the Casita desk, the woman working said she didn’t have a timeline for when the power was going to be back. Also, a problem, and also still not THE problem. When I said that we were not going to stay in a room with this summer heat wo AC and would like an alternative room in the main hotel (which is completely empty - bc they had a major conference cancel so the vast majority of the rooms were unoccupied). The main hotel insisted that they could only give us a room if someone from the Casitas desk called them. The woman working at the Casitas desk said she couldn’t call them bc there’s no power (no kidding). And when I suggested she call on her mobile, she said that she didn’t know the number. What?? I googled the front desk and showed her the number, which she still didn’t call. It was clear that she had determined she wanted to leave for the day (it was 6pm) and she was not going to be helpful. That’s the problem. With staff like that, I don’t see how this resort can possibly be rated above 1 star (and I would give a zero if I could). We ended up getting other rooms in the empty main hotel, but only after major discussions.

We had not visited in several years and our experience was fabulous. The property is beautiful and very well kept, the food options varied and very good and the service was extraordinary. All staff we came across was happy, courteous and helpful. julio in Palomino made us great sangrias on the spot and Raquel at the pool (by the Mexican place) went the extra mile to make us happy. We shall definetely be back soon.

Osbel in Bo-no made excellent recommendations and was so friendly and helpful. We had an amazing meal on our last night in Puerto Rico.