Shangri-La's Fijian Resort & Spa

We had a fantastic stay at the resort recently, great staff, food and family friendly environment. Rooms were clean and more than enough for our family of 4. All staff were great and created a relaxed environment and were super friendly towards the kids. I have read some reviews of the service being slow however that is really part of the relaxed environment and you learn to go with the flow, take minute to enjoy the scenery while you wait. Fiji time is certainly slows you time to relax so make the most of it. We would especially like to say a big thank you to the guys who provide the horse riding service. It really was the favourite part of the resort for our girls and the horsemen once again made our kids feel it home, helped them gain confidence in the horses and enjoy experience. We rode the horses 5 days out of the 7 and it is a huge reason why we will return to the resort. It would be great to once again be able to take the horses on the beach like you used to be able to. Duncan from the shuttle service also made our stay extra special by taking the time to show us around the resort explain everything to us. Every ride in the shuttle was a great experience and we learnt something new about Fiji and the resort every time. He was great with our kids and they absolutely loved him. Napoleon and the lobby was also a great hit with our girls creating a fun welcoming environment while we waited for various things. Will definitely be back

Shangri La was my first trip to Fiji & my first resort experience & it was delightful. I am sure all Fiji resorts have friendly, engaging, kind, courteous & hardworking local staff & Shangri La no exception. The facilities and rooms were clean & comfortable - not brand new or state of the art but as advertised and in keeping with the price range. I travelled alone & would highly recommend to anyone travelling without kids to stay at the adults only end. It is a bit further from the main restaurants etc but the additional walk (or buggy ride) is worth it unless you are happy to be surrounded by kids/families. The quieter pool, own restaurant/lounge & reef at your doorstep is worth it. Having said that, the rooms themselves are quiet - you can’t hear your neighbours unless you are on the balcony or someone is loudly walking past the door. The breakfast buffet at Cowrie was adults only & delicious - anything you could want. Be warned if you want a ‘proper’ coffee rather than filtered, you will need to pay extra and wait. This is not a Melbourne barista cafe and operates on Fiji time. I was not fussed by getting my coffee after I had finished the majority of my brekkie, but others appeared to be getting quite annoyed about the wait! Not sure what the rush is but be aware! I really enjoyed the food at both the Indian restaurant & Beach Bar. & Grill - and both of these places had the best service. Takali was lovely but was booked out for most of my trip, so book this one early. I did not dine at Cowrie as it is Italian & I can’t tolerate dairy! Cocktail hour at the Reef Bar was great in the adults only end. The buffet dinner was reasonably expansive but I preferred & felt better value from the other restaurants. The activities are not well advertised but you will find them in a deep dive on the app you get when you arrive. Highly recommend the kayak tour around the island as well as the nature walk. Both were not well attended when I was there but were great. Walking around the island was also wonderful. The thing that isn’t advertised well & blew my mind is the snorkelling right outside the door. The reef is at your doorstep but so few people experienced it. It’s not where the main pools & water play is but towards the adults only end. Put your reef shoes & snorkel on, and 5 steps from the shore you are surrounded by Angel fish, blue devils, blue starfish, anenome fish & more than I can name. I could have spent all day, every day, with my head under water, checking this out & yet there is very little around the resort highlighting or encouraging this. Even young kids can do it. It is a distance from Nadi airport but the drive helps you experience a bit of Fiji. There are kids/families everywhere and sometimes a wait on food. I purchased the ‘full board’ package and did not pay any extra for food, just drinks, so it is a good deal. If you are a drinker, a drinks package may be a good way to go too. Overall, clean, comfortable, reasonably spacious, wonderful food, great setting that is well looked after and a fabulous trip, and I expect to be back (& have already recommended to others). 5 nights were not enough!

I would not rate this a 5 star resort, especially in the adults only Reef Wing. The rooms were clean and spacious, but dated. The main problem is the lack of amenities for the adults only area. No snorkelling gear available , you have to go to the other end of the island to get it and then travel back to snorkel in that area. No kayaks either around there and no entertainment in the evenings. I was quite disappointed all up. The staff were quite good, but many things were extremely slow. Also, when trying to check in and out the system did not work properly and took a very long time! I would not be rushing back there as there are so many better options in Fiji. I believe!

Our non-profit scientific society held a conference at Shangri-La. We had a wonderful time at the resort. Salanieta took great care of the details for our conference. The food was excellent and the staff were friendly. Many of the attendees brought family. There were a lot of family-friendly activities. It was easy to walk out of the room right to the beach. The water temperature was perfect for swimming and snorkeling. I also highly recommend the spa for a fantastic massage!

Accommodation was poor only set up for 2 people 9 yr old and 11 yr old had to sleep on a sofa not sofa bed and a trundler upon arrival no bedding for sofa and trundler and only 2 towels 2 cups 2 glasses a room and balcony barely big enough for 2 people. Asked for more bedding towels etc and to move to a bigger room apparently no bigger rooms at resort to cater for our family and no extra bedding and towels supplied. Thankfully house keeper next day sorted for us and poor lady had no clue we’d already asked reception. Extremely disappointed will never go back again and no disclosure from flight centre upon booking that that is what we were getting for a family of 4 otherwise would’ve said no or booked 2 rooms! Grrrrr. Outside of room facilities and restaraunts were good