Four Seasons Hotel Firenze

Gym - large gym with all new cardio equipment, lots of cardio machines and good amount of strength machines, lots of free-weights, brought in extra dyson fans b/c room is so large hard time cooling down, great steam/sauna Pool - large outdoor pool with tons of chairs (but limited umbrellas with full overage from sun so need to reserve those early), nice to dip relax after long day touring shopping Rooms - very elegant decor rooms with large bathrooms and vanity Staff - amazing attentive responsive staff (Maria Front Desk Manager, Natan Rooms Manager, Concierges Roberta and Matthew), bell/valet staff prompt and very friendly called cabs within few minutes, whatsapp chat Breakfast - large breakfast buffet and a carte menu

My husband and I were enchanted by Four Seasons Florence. It is a breathtaking Renaissance palace turned into a museum-like hotel, with magnificent gardens perfumed by orange and lemon trees, creating a true oasis of peace in the heart of Florence. Our room was absolutely beautiful, and the food at Onde was delicious—it was such a pleasure to dine in such a beautiful atmosphere. Every detail of the experience felt thoughtfully curated. From the moment we arrived, we were met with warmth and genuine hospitality. The reception team, the restaurant staff, and the concierge team who assisted us so friendly, fast, and personally via the WhatsApp mobile app were all incredibly professional and attentive. We were also fortunate to meet Massimiliano Musto, the General Manager, an exceptionally gracious and remarkable person. Our heartfelt thanks go to him and his wonderful team for making our stay so unforgettable. Quite simply, this was an 11 out of 10 experience. As a guest, you truly feel at home, and we will certainly return. :)

A beautiful property with outstanding rooms and impeccable service. Every aspect of our stay was perfect. The only disappointment was having only one day to enjoy it.

Staying here for few days to celebrate my birthday, and mixed feelings about this place First, expectations are of course high, as a regular four seasons customer, and considering the reputation of the hotel. The building is amazing, beauty, history and a real soul. Each area is designed to reflect the unique character of this hotel. The gardens are special, old, beautiful and are worth the trip alone. The pool area is relaxing, the bars perfect to unwind after visiting the city. Concierge service is top notch, efficient and responsive, as you’d expect. Amenities also as per expectations. Location perfect to visit the city by walk, without being confronted to the noise and crowds. Now, we had a couple of unpleasant experiences since checking in. First, the room. We booked a four seasons room, supposedly the highest in the normal rooms category, and it was disappointing. Dark, tiny window, oppressing, not what you’d expect considering the standards of a four seasons or the price you’re paying. When you book on their website, they certainly don’t show you this one, but much better options. Initially we were told that was the only room available in our category, as all others were occupied. Had to complain again to finally find 2 other rooms, And we picked one that was ok. After the frustration and disappointment of the first one, that could have been avoided if they decided from the beginning to give us a decent room, rather than trying to push that average one to us. Lesson number one for this establishment : they’ll try first to give the worst room in the category , then a better one if you complain. Very very disappointing , i never faced this in years staying at four seasons all around the world. And booking directly, not via any cheaper online website. This definitely breaks the relationship. Now that room was fixed, we decided to enjoy the rest of our stay and forget this first unpleasant situation Comes the moment we booked dinner at Il Palagio, the Michelin restaurant of the hotel. Issue starts from the arrival to the restaurant. 3-4 tables available, and were being offered the one next to the entrance, just in front of the kitchen and service team, isolated from the rest of the restaurant. While there are tables by the window, and others in the center of the restaurant. Had to complain again to get a proper table, and we ultimately got one by the window, that was empty and available. Isn’t the staff trained for these simple things? Creating frustration and disappointment again, for simple things that can be addressed by a minimum of decency or four season service standards. Dinner goes well, we pick one of the tasting menus, attention is given to details during. dinner. And the bill comes. But they forgot the mignardises and chess chocolates, offered to the other tables around us. When I asked the waiter, he said “Ooooh it comes after the bill”… In 30 years visiting Michelin star restaurants, I never experienced any mignardises coming after the bill. So either this needs to be fixed, or he just forgot, and should have said “sorry I forgot”, which would have been more appropriate and more than ok… Again a disappointment that lead us to leave right away. Not sure if these are the standards of the hotel today, and hoping the stay Will improve. But so far, definitely not worth the hype and expectations we had while booking here

Simply the most beautiful property, staff, and hotel. Dr Jonathan Golab