Hotel Helvetia & Bristol

The hotel is supposed to be a 5 star hotel. The room we had specially the bathroom was so small you could barely move. When we got there taking a shower, the pipes were blocked we had to call house keeping to open the pipes. The facets are so old you have to turn it a few times to get the water running. We had bugs in the bed that kept biting us. We alerted the manger, he asked the house keeping to put a plug-in to deter the flies, however they forgot to spray the room. We got to the room late and had to ask the house keeping again to spray the room. They did and as a result we coughed all night and could not sleep the whole night. We told the manager and asked to credit a night of stay. She said since we prepaid she couldn’t do anything. We called Expedia and she told them that she has offered compensation which was a cup of coffee!? There is no such a thing as taking care of customers in this hotel and now we have to go through the credit card company to get a credit. I will never prepay any other room as it is always a lose-lose specially in Italy. There is no customer service. The breakfast was ok, manager was constantly looking at his watch to close the buffet. I wouldn’t go back and would not use Starhotels in any of my future stays. They don’t know the meaning of service. Another thing about this hotel is the amount of noice from outside. You can’t get a good night sleep. The location however was great.

This charming hotel, ideally located in Florence, is a gem. The Staff did everything to insure our comfort and enjoyment of the city (we are a group of 13). ELENA in reservations went beyond securing our rooms; she made sure the staff clearly understood our needs. CARLO is a Concierge who doesn't know the word NO! He always looked for a solution to our requests with efficiency and ease. And the BREAKFAST STAFF .... Andrea, Rina, Rebekah and Alessandro created a relaxing morning environment to start the day with a delicious meal, enhanced by a very attentive and caring group of people.

This hotel is located in a great part of the city with everything in walking distance. Across from Cartier and close to the Doumo and Ponte Vecchio Bridge. Incredible breakfast is included with the nicely pointed rooms with generous amenities. Full bar and great lounge with a wood fireplace. Super great service and pleasant staff who go out of their way to ensure your stay is pleasant.

I have I realised been coming to Florence for over 35 years, first as a student like so many ! Used to walk past this Hotel and dream if one day staying there - well I did it and it was as Civilized as I thought it would e all those years ago......BEFORE Air-con,and Wi-fi - both of which worked superbly........I shall return.

My family decided to go to Florence and hotel Bristol was recommended by both friends and family. What I liked about the hotel is that every room looked different and it’s very classic. The staff are very pleasant. The location of the hotel is excellent for both shopping lovers and explorers.