Hotel Helvetia & Bristol

This was a second stay, for three nights, at the Helvetia e Bristol - one of the great traditional city centre hotels of Europe. It is difficult to believe that there is a better luxury hotel in central Florence. The location is perfect. Right in the heart of Florence, with everywhere walkable. The hotel is in the centre of the luxury shopping area but, unlike other top hotels in the centre, it looks out onto a quiet piazza and the great Renaissance Palazzo Strozzi, rather than onto nineteenth century buildings. Of course, the location is ideal for exhibitions at the Palazzo Strozzi. The junior suites are excellent and the view, with balcony, over the piazza well worth paying extra for. Every detail of the rooms is thought out and works well. The decor is traditional but all redone in recent years to a very high standard, with great taste and modern touches. The staff are very friendly, the breakfast, public spaces and restaurant all fine. There was one, slightly irritating oddity - a five percent voluntary service charge on departure, although the front desk team did say they would take it off or reduce it. There was no mention of this when we booked. The hotel is good value. They should build it in to the room prices or, at least, explain it properly at the time of booking. We will return.

My stay at the Helvetia & Bristol was truly unforgettable. From the moment I arrived, I was greeted with impeccable hospitality and genuine warmth. The hotel itself is a masterpiece — a perfect balance of timeless elegance and modern comfort. My room was beautifully appointed, with exquisite attention to detail and a serene atmosphere that made me feel instantly at home. The bed was incredibly comfortable, and every amenity was thoughtfully provided. Breakfast was a delight each morning — fresh, delicious, and beautifully presented. The staff went above and beyond to ensure that every moment of my stay was perfect, always attentive yet discreet. The location couldn’t be better — right in the heart of Florence, just steps away from the Duomo and the city’s most iconic landmarks, yet peaceful enough to feel like a private retreat. I left the Helvetia & Bristol with a full heart and the firm intention to return. It’s more than just a hotel — it’s an experience of true Florentine elegance and hospitality.

An amazing city hotel! Junior suite was enormous, with a walk-in closet and great amenities. Restaurants and bar are very stylish, great food and service too. Roman baths are incredible, very relaxing! Very helpful concierge and front desk, excellent service. Close to all sites and you're in the heart of luxury shopping. An easy choice!

Great location with very nice, although rather small rooms. Photos on the website were accurate compared to the room we received. Breakfast staff were very helpful and accommodating. This is withing walking distance (although we walked a lot) of most everything in Florence

We happened to walk by the hotel. We sat inside, a beautiful room, and a beautiful hotel! lunch was absolutely superb. Very very friendly staff !! Our server Ornelo , was especially delightful and attentive. If you want to get away from the crowds and enjoy a relaxing lunch, this is one of those places!