We found the hotel to be comfortable but tired looking especially the carpets and general appearance which I think is in need of a full make over. The rooms were clean but do need an upgrade. We stayed in a room with a balcony overlooking the Arno river which was nice but not really worth the extra £600 for the privilege of having the balcony. The shower is so small and is not that practical as the doors allow water to drip all over the floor when it is opened. The hairdryer switched off after a couple of minutes which was annoying. We ate on the roof top bar which was very good and reasonable but were astonished at the price to eat the same meal in the hotel bar as it was so much more expensive. Club sandwich, ham and cheese sandwich, Limoncello spritz and Coke Zero cost 81euro in the bar which was much more expensive. The positives are the Rooftop bar and views over Florence and all the staff were very nice and helpful and a big thanks goes to the breakfast waitress who was always pleasant. 10/10 for service. We were surprised to receive an invoice at check in that included 87 euros for a tip which we did not agree to pay as we always pay tops for personal service. Overall we had a good time in Florence

The service was excellent, if you asked for anything they did it and not two days later like some hotels. ALL the employees were pleasant , cheerful and helpful. We were there for Easter, they left chocolate bunnies in our room. House keeping was exceptional. Our room overlooked the water, it could be noisy at times from main road. The rooftop had excellent views but was not open yet Would definitely come back and even get same room on first floor.

The Plaza Hotel Lucchesi is wonderful - the location along the river is perfect (easily walkable to most locations in Florence) and the rooms are spacious and well appointed. There were so many great little surprises in the room, which made it fun for our kids. The junior suite was great for a family of four - it was our most spacious room in Italy!

The location was perfect on the Arno. Our rooms were spacious. No in room coffee maker but the complimentary breakfast was excellent. The wait staff at breakfast was so attentive! They had lots of fresh fruit, eggs, charcuterie, and pastries. They even gave us coffee in to go cups. The concierge made our reservations for the Uffizi and Accademia which saved us time.

Pupa of insects found in bed, 6 photos such direct to hotel. I l4ft my toom at 445 AM nit 515 to get out the.disguting sistuatiom before it grew.worse. The hotel wrote me an email uoon review of photos, aplogized i had discomfort waking up to such scenario, an insect Larve - Pupa, informing the Housekeeper did not find anything !and rejected my refund. I find sleeping in dirty sheets and waking up to the larvae of an insect more than *discomfort * and the insinuation i share distruth as per the Housekeeper, who did not see the larvae, as shown to hotel.