The staff are even more wonderful than the amenities and the location! Before our arrival, they arranged for tickets to the museums. They advised on train travel from Rome. When my husband suffered a walking injury, the staff got us to a clinic where he received excellent care. They were attentive throughout. Most highly recommended. Perfect spot for a stay in the best city in the world! Thank you!

We spent months planning our Tuscany + Rome trip to Italy and researched at least a dozen hotels in Florence before selecting. We chose the Relais Santa Croce for our two night stay over Easter weekend 2024. We arrived ahead of the standard checkin time and were pleased that our room was unexpectedly ready for us. The staff were all very welcoming and accommodating. On initial impression, our room (211) seemed fantastic. It was spacious and well appointed. We were shown the thermostat controls (which are a bit dated) and told that "auto" was best; however, it was not at all made clear that air conditioning is only available in certain months due to government regulations (be sure to check before your stay). That evening, we noticed that despite setting the temperature to 18C (~68F), the display continued to read 25C (~82F). We never felt any air circulating at all... no fan, no A/C. Given that temps outside were a good 20-30 degrees cooler, we were shocked that the room remained so hot. Desperate to cool off, we opened the large windows not realizing that in addition to the cool air, we were also inviting in both an extraordinary amount of street noise and mosquitos. Until well after 2am, we were serenaded by car horns, emergency vehicles, motorbikes and loud voices from the busy street below. Given temps were in the 40s/50sF at night we hadn't expected a mosquito problem would prevent us from enjoying the fresh air. Our sleep, which had been thwarted by heat, was now also disrupted by buzzing and biting. In addition to challenges with regulating the room temperature, we also had problems with the toilet gurgling and not reliably flushing. The next morning, we complained. From a 5-star hotel, one expects better. In fact, we spent a single night in Florence the week before and had equally impressive accommodations, and the same problems with noise and mosquitos, for half the price. Had we known we were in for more of the same, we would not have opted for this higher priced option. In response to our complaint, the hotel did agree to move us to another room for our second night - this room was on a higher floor and overlooked a courtyard instead of the street; however, it was smaller and we still couldn't open the window due to the bugs. We requested a free-standing fan, which was provided along with a plug-in bug repellent. These items could have been furnished in our original room allowing us to enjoy the spaciousness of that room and not having the inconvenience of moving rooms during such a brief stay, but this was not suggested. For the inconvenience of a lost night of sleep and a room change, the hotel refused to make any accommodation on the room rate, though they did remove some minor incidental fees. On the up side, the included breakfast (buffet style) was very good; the location was convenient and the service was exceptional across the board (doormen, servers, reception) - there were even nice touches like champagne in the room. If staying in an 18th century noble mansion with iconic fresco ceilings and lavishly furnished interiors is what matters most, this might be the place for you. However, if a quiet comfortable stay is your goal, there are better options in Florence.

The hotel is small but they treat the guests like family and are very accommodating. It is a very special place. My only complaint is the breakfast which is included is not what I have seen at other 5 star hotels in Europe. Every thing else is 5-6 stars

My wife Tecla and I wanted to recognize the magnificent effort and outstanding result regarding the organizing and managing the wedding reception and dinner at the Baglioni Relais Santa Croce hotel. In addition we want to recognize the superior performance of Ilaria Lucetti, the Business Development/Events manager, who took personal charge of our event and identified and influenced several external service provides, e.g. music and flowers. We could not imagine a better result or working relationship between ourselves and Ilaria and her team, including Giulia Manfroni the dining room manager. The restaurant worked with us to create a menu particular to our tastes and executed it flawlessly. We are forever grateful to Ilaria and the Hotel Baglioni Relais Santa Croce for making our wedding a dream come true. Grazie!

We had an outstanding 10 night stay at the Relais Santa Croce. The accommodations were beautiful and clean. Yet the highlight is definitely the gracious and welcoming staff! Everyone made us feel at home each day. The Breakfast was delicious and we looked forward to each morning. Can't beat the location - easy walk to everything you want to see, yet at the same time off the tourist route. Very authentic part of town. And winter is an outstanding time to visit. The concierge arranged several private tours for us and each was terrific.