Sina Villa Medici, Autograph Collection

I’m unsure why this is a 5 star hotel and on top of it a signature series. I have a Titanium Elite status and stay at Marriotts every chance I get and expected a “wow” factor when I entered the hotel and for that matter our room. There was none and at best it’s a nice hotel, not close to a 5 star. One issue we had was going to the Concierge desk to get change for 20 Euro so we could tip our room service. They said they had no change and told us to go to the bar. The bar pointed us back to them and said they had change in the back. This went on for 2 days, no change, to finally we went to a market to buy 2 waters so we would have change to tip. I mean really you don’t have change! Same with the water at the hotel. The flavored water they usually had for guests in the lobby was always empty and the guests were directed to go to the bar for water, yeah and we had to pay for it. There were a handful of us who complained about it. Lastly we had breakfast included which was very nice the first day but on day 4 it’s like Groundhog Day, the same thing over and over, no change at all. Our stay was nice and besides the few things mentioned there maybe better choices, as this one is not what we expected, and certainly not the 5 star hotel it is said to be.

This hotel is absolutely beautiful! We stayed one night after a weeklong cruise. Check in with seamless. The staff is very friendly and helpful. Our party reserved three rooms, one being the Royal suite. It’s absolutely marvelous. It looks like the White House. Unbelievable. The price per night to stay in this hotel is quite reasonable, when compared to the hotels of Venice. It seems like what you pay is worth it. The hotel is in a very convenient section of Florence. Easy and easy out. And not too far from the airport. If you’re staying in the city, I would highly recommend this hotel! It’s opulent and elegant.

Hotel is very pretty and the suite we had the first night was exceptional. We had t move to 2 smaller rooms the next night but the rooms were nice as well. There was a bit of a mixup with charges but it appears that it is being resolved. Good location - close to the train station so very walkable.

From the day I arrived. I arrived a little early the staff accommodated me getting me into my room, in the morning the breakfast buffet was great ! Going to the pool after going out to museums all day was great . The staff couldn’t have been nicer and the hotel was very clean. I would definitely recommend this hotel.

The room was beautiful and the staff was AMAZING! Especially Lappo the bartender/information know it all. It was like coming home every time we talked to him. Lappo recommended an awesome restaurant. Armando’s. They paired all of our food with amazing wines and we had a great time. Food was so delicious! Thank you Lappo! You are the best!!! Professional, friendly, accommodating and just and all over great genuine gentleman! Thank you for a great experience! Barbara and Pat Garrett