The Ritz-Carlton, Fort Lauderdale

Excellent beach resort facility. The Staff ensure your comfort by providing all the luxury enhancements of staying at the Ritz. They provide constant attention and offer courtesies such as drinks upon arrival and relaxation events.

Always a safe bet when it comes to picking a Quality Hotel. This hotel is on the beach, great access to surrounding restaurants and shopping. The beds are top scale and very comfortable. The onsite restaurant is superb.

My first impression of the hotel was horrible. As I pulled up to the drive I was met met by the valets. They were horrendous!!! One valet in particular who seemed to be directing the drive came up to my window and told me to circle back around the drive because someone MORE IMPORTANT was pulling up to the hotel. I later found out that it was someone with a Secret Service escort, but still he could have handled it differently. The motto is Ladies and Gentleman serving Ladies and Gentleman after all. I was just appalled at the way I was being treated. I could have been a billionaire tech mogul for all he knew. After I made it off the drive I made my way to the check in counter. There I encountered an amazing front desk agent named Ebony. Ebony was friendly, courteous, and quick to reconcile my issue with the valet. She sincerely apologized and told me she would pass it along to her supervisor. I had spoken with Ebony on the phone about 30 minutes before arriving to the hotel. I was calling to see if my room was available for early check-in and she had arranged for it to be ready by the time I arrived. To my surprise she had already upgraded my room for my wife's birthday which was greatly appreciated and had already had my keys prepared. She definitely encompassed all of the values and traditions guest have come to expect of the Ritz-Carlton. After I left the desk I made my way up to my room. As I entered I was amazed at how luxurious our accommodations were. They had definitely exceeded my expectations. Not soon after I arrived a bellman by the name of Mike had rung my doorbell and brought my luggage up to the room. He was very quick and extremely friendly. He asked me if there was anything he could do to help or to make my stay any better. I greatly appreciated the attention to detail he had in his work. Soon after Mike left the Valet manager called me in my room to apologize for the behavior of the valet and offered to comp my valet charge. I was glad to receive a call from him so quickly and was pleasantly surprised at his sincerity. After I got off the phone I left my room thinking now that what I had experienced at the front drive was just a one time incident, I made my way to the 7th floor pool deck to have lunch. I was very impressed with the amenities and the view right away. I then decided to sit down at the bar to have lunch. This is when my experience hit another low. I had been seated at the bar for approximately five minutes and still not a single server had decided to even look my way. Two of the bartenders were actually arguing! I then decided to relocate to on of the high top tables thinking maybe I would be in a better view for the servers. I was wrong! I literally sat there 15 minutes and still not a single person said hi to me or even offered to take my drink order. I decided to make my way back to the lobby. Down in the lobby I had decided to check out Burlock Coast and see if they were still serving food. I was met by a server who immediately asked me if I was in need of anything. I briefly explained what had happened at the pool and asked him if they had stopped serving food up by the pool. He told me no than immediately asked me where I would like to be seated. He apologized for the poor service I had received so far and went about correcting for it. He quickly made sure I had a menu and water than proceeded to take my beverage order. While I was waiting for my food I was than approached by multiple members of the staff. They all were quick to apologize and promised that they would remedy this behavior immediately. At the end of my meal I was approached by the restaurant manager and was told that my meal was on the house and that he had found out that I was in town celebrating my wife's birthday. He than offered to prepare a special menu dinner for my wife that night in celebration of her birthday. I was overjoyed by this action because I was beginning to feel like someone special and not just another guest. Later that evening my wife an I made our way downstairs to Burlock Coast and were quickly seated in a private dining area with just one table draped in candlelight. Our server Todd was quick to greet us and explain the menu that the chef had prepared. The chef than came out and told us we would be getting a five course meal specially prepared just for my wife's birthday. Everything was absolutely delicious! The greatest part of this evening was had happy my wife was. They made her feel like a celebrity. Todd was funny and kind and always willing to top off our drink or bring us anything we needed. He answered questions about our meal and made our night complete. As we were getting finished up with dinner Todd, the Chef and the Restaurant manager returned to the room to wish my wife happy birthday one last time, and then as I prepared to pay for the meal, They once again told us that it was on the house. This was way above and beyond any expectations we had. My wife later told me that it was one of the best meals she had ever eaten and that this was among the top of her birthday celebrations. The rest of our stay continued to be amazing all the way through checkout. I was expecting to write this review and just give this hotel the poorest rating available when I had first arrived at the property. Yet, know I have nothing but praises to sing at how they were able to turn out what started out as a bad experience into on of the most memorable vacations my wife and I have ever had. Thank you to all of the staff at the hotel. I know for certain we will return again. My wife is already planning our next trip to the Ritz-Carlton Ft. Lauderdale.

Exceptional Hotel Accommodations, Staff and Location ! Very attentive to all guests needs... excellent service ...at every level... beautiful views from the ocean to the inter coastal waterways, yachts and homes.

Great Property, right across the street from the beach and the intercostal.. Staff was very helpful and there were a lot of activities to do. I would recommend riding the bikes and going on the water taxi's .