The Ritz-Carlton, Fort Lauderdale

The standout experience of our stay was undoubtedly the exotic animal show at the pool. It was both entertaining and fascinating to observe the animals up close and gain insights into their behaviors. Our pool server, JC, took exceptional care of us for two consecutive days, going above and beyond to ensure that we had everything we needed. Thank you also to Ruben for consistently providing us with his warm and welcoming service, always ensuring we were seated in a pleasant spot. We are already looking forward to our next visit and plan to extend our stay a little longer next time.

This has been (was) my go to hotel in Fort Lauderdale for many years. Unfortunately, that is now over. However, I will only write about the Club Lounge, which has entirely lost it's way for several years. I have written to the management over and over about the inadequecy and lackings of this Club Lounge, in relation to some of the other stellar properties around the Country (World, actually). There are many Club Lounges that strive for excellence; this is far from one of them. My Gold Standard has always been Dallas, where they go out of their way for some amazing presentations. However, Chicago is awesome, NoMad is (pricey to the extreme) awesome, Naples is awesome, Key Biscayne is awesome, Atlanta is awesome, etc .... but what the hell happened to Fort Lauderdale ?? It was TOTALLY awesome 10 years ago. Where did they go WRONG ?? What they put out is low level garbage. Everything looks like it came out of a box and got re-heated in an oven. Nothing looks like it was cooked on property. It wouldn't surprise me if they tried to pass off pigs in blankets, for dinner. The scrambled eggs are so soupy, due to the condensation, that they are inedible, unless you have absolutely no quality standards when it comes to the things you eat. The bacon was hard as a rock; and not flavorful. You don't stay at a Ritz Carlton for lack of quality. The name Ritz Carlton should be synonomous with Quality. They wrote the book, on quality. This property has a long way to go, to get their reputation back. Get rid of the poor excuse for a Chef, and tell the F & B manager that his last day is yesterday, and let's start moving in the right direction with this place. Don't waste your money here on this Lounge, and safe and happy travels !!

We got a day pass for the pool area to wait for our late flight. The pool area and the staff were all very attentive and the pool deck and views are incredible. They passed out some frozen grapes, and later berries. The drinks and the food out by the pool were pretty high so we only ordered 1 drink each. Very nice area though!

Our stay at the Ritz Carlton Fort Lauderdale was exceptional, with outstanding service provided from the moment we arrived. Allan politely assisted us with our luggage and escorted us to our luxurious suite, which was meticulously clean. Jellyssa demonstrated a high level of professionalism and accomodation throughout our stay. A delightful surprise awaited us in our suite - a bottle of champagne, cake and birthday card, which made my birthday celebration truly special. The Burlock Restaurant offered an exquisite dining experience, with Ascash providing us thorough explantaion of the menu. The culinary team, including the chef and kitchen staff excelled in preparing our meals from appetizers, main course & desserts, including a complimentary birthday cake with candle. The Ritz Carlton Fort Lauderdale clearly values its loyal Bonvoy customers. We higky recommend their exceptional service and look forward to returning. The coastal view meets impeccable service. Thank you for creating unforgettable experience.

We booked the weekend to celebrate my wife’s birthday, and while we’ve stayed at this Ritz-Carlton many times before, this was our worst experience. We were told we’d been upgraded as an American Express Platinum member, but it was actually the same room we booked —and the least comfortable one we’ve had here. The shower was completely open, with no door, which was uncomfortably cold. When I asked about switching, I was told, “We don’t have showers with full glass doors,” which is not true, based on both past stays and the hotel’s own website. It felt very misleading. The highlights were the thoughtful cake and prosecco for the birthday, plus a wonderful meal at Burlock Coast—Lou was a fantastic server, and the food was excellent. Sadly, despite those moments, the overall stay fell far below the standard we’ve come to expect from this hotel.