The Ritz-Carlton, Fort Lauderdale

From start to finish, my experience at The Ritz-Carlton, Fort Lauderdale was nothing short of outstanding. The staff truly exemplifies world-class hospitality. They accommodated my request to move from a pool-level room to a higher floor seamlessly, making my stay even more enjoyable. The highlight of my visit was the Club Lounge—it is, without question, the best I’ve ever experienced. The team there is phenomenal: attentive, warm, and genuinely committed to creating a memorable experience. The food offerings are exceptional, with a variety and quality that feel more like fine dining than a typical lounge. If you’re looking for luxury, personalized service, and an unforgettable stay, this property is a must. I can’t recommend it highly enough!

At the end of the day, hotel rooms can blend together. It’s a Ritz so you expect it to be nice and this one is average at best. If you gave choice between here and Four Seasons definitely pick Fiyr Seasons. We only stayed one night but everything was underwhelming. I upgraded to the Club Lounge and an absolute waste of $300. The breakfast was on par with the free breakfast at a Fairfield Inn. The same goes for every aspect of the lounge experience. So sad as this was my absolute favorite place to go and now it is not even on par with most average hotels.

I liked the atmosphere here. I felt relaxed and welcomed from the moment I arrived. Had a hiccup on check in but the front desk supervisor, Alton came to my rescue and handled the situation. He was heaven sent. Let’s not forget Monty, the bellman who welcomed me and got me into my beautiful room. Poolside I must give Ruben and Veronica a high five for their hospitality and impeccable service. I observed them with other hotel guest and seemingly they were both on point. The biggest five star goes to a position at the hotel generally that you wouldn’t think that be hands on with a guest visit. Well, it’s a different situation with the general manager, Jose Torres. He responded to a random email that I sent him that confirmed this was the location that I wanted to spend three nights. The staff took really good care of everything. It was refreshing. Staying here was like a dream thanks to the concierge staff. The quiet and peaceful feel gave me the best sleep in months. A beautiful place to relax and have lots of fun.

I booked a night here for my husband’s birthday. Besides being underwhelmed by the room we still were hopeful for a nice stay. We woke in the middle of the night sweating because the air conditioning in our room stopped working. So after being up all night and exhausted we went to the hot tub. It was Luke warm at best. We told staff and waited a hour and nothing. It stayed Luke warm. The staff seemed to be aware that it was broken up already. We went to get in the elevator on the 14th floor to leave and had quite the scare. The doors closed the elevator started to descend then a loud bang and it slammed to a stop. A moment later it drops abruptly and then slams to a stop again! We were hanging on the railings trying to press buttons and call for help. The elevator help phone had no answer. With the help of other guests waiting for elevator on the outside the doors were pried open and we climbed out in between floors. Turns out it had been broken and the elevator company put it back in service while they were working on it putting us in harms way. We talked to the manager told her our entire experience. She apologized and said she would refund our stay. Well she didn’t. Instead on our drive home she charged our credit card. Now to add to the terrible experience I woke this morning two weeks later to SIX unauthorized charges on my credit card from Marriott for $75 each. What a horrible experience this has all been!

The pool area is stunning, with luxurious amenities and beautiful surroundings that overlooks the ocean. It has a dining restaurant and a bar, hot tubs and there is also beach access however during our visit it wasn't working. The service is great, and we were offered pool amenities multiple times, including frozen grapes and smoothies, as well as gelato ice cream, which added a luxury vibe to the experience. I would like to mention the excellent service provided by the pool staff, including Keddar our server, Scott and Richard at the bar and Ruben, the pool attendant.