Inverlochy Castle Hotel

Train crash afternoon tea experience Made even worse by general manager David Went for a birthday afternoon tea 45.£, Served dried bread stale sandwiches, spoken to staff member who went to the kitchen twice and chef says " they are fresh" and offered to make some more but by this point I had lost trust in the chef due to clear lack of quality standards. The other thing that really annoyed me was they brought out warm scones at the start of the afternoon tea experience so by the time I had eaten the other items they wild be cold, this is unacceptable. I decided to leave and walked past a gentleman who was watching,, I came back in to speak to the manager and he said he was the duty manager but he never asked me why I was leaving or what the issue was, this signifys really appalling customer service again. A short while later someone called ? Manager David "reached out" I explained the incident briefly he reassured the sandwiches were made fresh - his manner was very school.master and I'm telling you they are fresh! clearly not heard a word i said either way not sure why they are making awful sandwiches with stale, hard bread !? He said he couldn't confirm if the bred was stale or not !? (And he is a manager? ) And why they brought out the warm scones at the start And why the duty manager was completely uninterested in why I left !? And then no real apology or gesture of goodwill Side note I was the only customer there they so looking after me was a real big ask from them? and the Christmas tree baubles were covered in dust ! No real standards of 5 star seen here which is rather unfortunate Bitterly disappointed considering i have been for afternoon to many different places that are acutally 5 star And to added misery because when I did come for afternoon tea previously here is was really lovely But today they simply didn't care The duty manager was English and I feel because I was of ethnic origin he was being indirect racist, upsetting

The breakfast was awesome. So many choices. What I liked best about the hotel was the building itself, the gorgeously decorated public rooms and the stunning view from the public rooms. The staff was excellent from front desk to housekeeping. Disliked · Next time, even though I was alone, I would get a bigger room. The bathroom was large but the bedroom with the single bed was rather small with no window. I slept well, but I like my rooms a bit larger.

Imagine a luxurious suite, a huge and indulgent bathroom, some beautifully decadent dining, and genuinely lovely staff. Open your eyes and you’re at Inverlochy Castle. This is a really magical place overshadowed by the rugged splendour of Ben Nevis itself. Understandably, this comes with a price tag, but it’s one well worth paying. The highlights were our room - overlooking the walled garden with the mighty mountain as the back drop - and the fabulous staff who were ever present, ever helpful, and ever charming. We are already planning a return trip!

Great staff and check in. Easy parking and the common spaces in the hotel are wonderful and very relaxing. Our room was spacious and the WiFi worked well. Only about 10 minutes to the downtown area with many restaurants to choose from. We did have the breakfast here and it was very good. This place is kind of a splurge for us, but we enjoyed it very much.

Even in the grips of Storm Amy last week our much anticipated trip to the incredible Inverlochy Castle was a joy ! I hadn’t been to Inverlochy for many years - why , probably as we tend to go abroad and from Aberdeenshire it’s easier to go South but gosh we’ll be back soon . My Partner had never visited and let’s just say we both loved it . We stayed at Villa d’Este on Lake Como a few weeks ago and travel a lot so really wanted something different but special - that’s what Inverlochy has in spadeloads! We were aware that Storm Amy was approaching and arrived at Inverlochy after a 4hrs drive - tired and relieved but, what a lovely welcome from informative ! immaculately presented David and his team . A mixed but discerning clientele ( many lovely folk from America & London ) didn’t overpower this very special place and on our first night the meal and service was superb -10/10. Our large room charming and elegant . On the second night the storm however raged and unsurprisingly the whole area had a power cut - no need to worry as David and his team were seamlessly up to and over the mark . William the Sommelier ( whom I remembered from his period at the Witchery ) worked with great aplomb & efficiency in the candlelit restaurant and although menu restricted it was terrific service and fun - rather like The Traitors and William had a touch of Captain Mainwaring’s ‘ don’t panic ‘! Dara and Tia ( and I think Adi ) were all magnificent too . If you’re a Dubai / Four Seasons type regular then Inverlochy might appear a wee bit frayed and dated here and there but it hasn’t lost its charm / elegance and seriously David and his young and fairly new team were outstanding & in exceptional circumstances . In my previous corporate life many years ago I met the MD of the company Norbert Lieder. I couldn’t be sure as so long ago but as we left very early on the Saturday a distinguished gentleman advised us in the car park of the best roads to take for safety and was charming and attentive - well if that was you Norbert and now leading a delightful group of hotels , many congratulations on a great team and a memorable and very charming visit to such a special place . We’ll be back & soon !