Our room was in the adjoining Agnelli Villa. Good size, enough storing place and many windows. But the bed was hard as bricks, the decoration is from the 60ties with pink tiles on the floor and 60ties toilettes. Insulation hardly exsists and you can hear television noise and talking from your neighbours' room. Absolultely not worth the money and not up to 5*. An exeption was the breakfast which was nice with a really large choice of fresh products. If you stay in Forte di Marmi, rather head to the Principe and enjoy the big and airy rooms and their gorgeous roof top terrasse.

We had a wonderful time staying in a Villa at the Augustus. The staff was very responsive and attentive. The hotel's room service and restaurant amenities are very good. Again, very good service. We look forward to using Augustus Hotel for our next trip back here.

The service at Augustus is spectacular. Our stay was perfect. We will be returning next year! We are especially grateful to Stefano at the concierge for all of his help to ensure we had the best experience. When Lufthansa lost our luggage at Pisa airport, Stefano spent 2 days tirelessly working with the airline and airport to track our luggage and get it to us. He even arranged a taxi to go and pick our luggage up from Pisa airport so we didn’t have to waste our time doing it. Stefano is the best and so is the Augustus Hotel!

I was booked into the Augustus Hotel for 2 nights. We own a home in Tuscany and habitually takes two days here and there in Tuscany. I pre-paid EU2,100.00 and was expecting over two days, 2 lunches, 2 dinners and booze, about a further EU2,200.00 (I love my wines) All fine and as expected. Total expected around EU4,300.00. I was suggested to book a beach lounger / chairs etc. All fine. Then I was told I was to pay a further EU360.00 and a mind numbing EU60 a day for the showers on the beach. "You have to be kidding" I remonstrated. I have stayed on multiple occasions at the Spendido, Portifino, Sand Lane on Barbados for example and never asked to pay this sort of services. I expected, as per the web site, when booking, apart form all drinks and food and of course the Spa if I used it, to pay; not to pay these services. According the website, these are positioned. as value included with guests services. So back and forth came these arrogant emails. So, I said, I will cancel. So they said - okay. Then they refunded me. So.... they lost, EU480.00 on the beach; at the expense of a total of circa EU4,300.00. I am a businessman. Staff management like this, would not last long , working for me. Avoid like the plague.

Great service and location. Good breakfast. 1 out of 5 because the Wi-Fi is completely unacceptable. It cannot sustain a voice call let alone video. Bandwidth drops in and out constantly. I’ve tested across multiple locations including bedrooms, restaurants, communal areas. Tested with multiple devices. They give you a qr code for the menu at the bar and the Wi-Fi isn’t even good enough to download the menu. Makes doing a few work calls while holiday very stressful. Went to the Byron next door and worked perfectly so clearly an Augustus issue. Particularly important given the location of hotel has patchy mobile reception so can’t fall back onto 4/5g. We paid 5* peak season price for a 6 night working break and leaving more wound up than when we arrived. Totally not acceptable for a 5*.