October 14, 2017 for 3 nights for 2 adults.
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Glenlo Abbey Hotel in Galway, Ireland
Situated on a 138-acre estate overlooking the waters of Lough Corrib near Galway, Ireland, the privately owned Glenlo Abbey Hotel is amongst the area's most exclusive five-star properties. This former ancestral and Small Luxury Hotels of the World affiliate offers refined accommodations that have been graced by Hillary Rodham Clinton, Pierce Brosnan and other notables. In an unspoiled natural environment, you'll experience a wonderland of sights and adventures among friendly folk whose warm hospitality is the essence of Ireland.
Discover everything Irish in medieval Galway City, the country's cultural capital and host of the famed Oyster Festival, the internationally renowned Galway races and the Galway Arts Festival. Explore spectacularly rugged Connemara or ferry to the Aran Islands and see the ancient Fort of Dun Aengus, over 2,000 years old. "Cast" your fate with fly fishing in the company of an expert ghillie, be "driven" on the hotel's private golf course and enjoy themed dining at the Pullman Restaurant, created from Orient-Express luxury railway cars.
Location of Glenlo Abbey Hotel
Nearest Airport: SNN
Amenities for Glenlo Abbey Hotel
- General Information
- 46 Guest Rooms
- 2 Restaurants
- 2 Bars
- 24-Hour Room Service
- On-Site Amenities
- Shoe Shine Service
- Complimentary Newspaper
- In-Room Amenities
- Direct Dial Telephones
- Hair Dryers
- In-Room Safes
- Satellite Television
- Luxury Linens
- Business Center/Services
- Meeting Rooms
- Historic Sites
- Private Estate
Reviews for Glenlo Abbey Hotel
Our wedding was held in the Glenlo Abbey on the 1st of September. This was the first marque wedding for the hotel so was a big undertaking. My now wife is from the area and it obviously being our wedding we were both nervous and excited that it all went well. To say that the hotel and staff were truly exceptional would be an understatement and would not do them justice. The day / weekend could not have went better and the Glenlo was a huge part of this. The entire management team and every single one of the staff members could not have been better and their genuine, concerted efforts to ensure we had the best day of our lives will always be remembered. We cannot recommend the Glenlo highly enough for a wedding or indeed a stay. The food, rooms and service was the best we have ever experienced which i know all of our other guests greatly appreciated!!!
I stayed here for two nights and three days. One thing that was phenomenal about this hotel would have to be the food. I ate an absolutely fabulous seafood chowder. It was so fresh! If I could I would live off of that. The breakfast was superb as well. I really enjoyed the dining room that overlooked the golf course. Another thing that I loved about this hotel was that every fire place burned Irish Bog Wood. The smell of burning Bog is such a distinguished smell. The biggest downfall of Glenlo Abbey would have to be the extremely heavy bathroom doors. I do not want to seem like I'm exaggerating but the door was very heavy and even hard to keep open. Another downfall is that they advertise different things that you can do like horseback riding and archery but horseback riding is not done on the grounds. I tried to take a cab there but it began to rain and my ride totaled about 20 euro. In short the hotel is beautiful. I just feel they need to fix a thing ot two.
Beatrice D - Seattle, United States
I spent three nights at Glenlo Abbey for the last leg of our Ireland trip, and I was really truly looking forward to it. To their credit, the 3 stars removed are really for the VERY POOR service at their restaurant. For a place that claims to be a 5 star luxury hotel, the service was just not up to par, and not worth the price. Best of Glenlo: The property is stunning. The golf course and the castle and it's cleanliness was much appreciated. The bed was so comfortable. However, on our last night which was on Sunday 9/10, there was a lot of rain which is to be expected in Ireland, and there was a leak in our room window, Rm 311. We loved the large bed, and large rooms. The breakfast was excellent. Loved the buffet and perfectly done poached eggs. Needs some work..: So on our first night, we decided to go to the Oak room for a cocktail and a beer, and I ordered a classic grey goose dirty martini - - and whoever made it that night had no idea how to make a martini bc what came to me was a warm (unchilled drink and glass) cocktail glass of brine and vermouth which I returned. The following night we had returned from a long day out in the city and took a nap and woke up and asked for dinner recommendations. The reception desk recommended the Oak room as the Pullman restaurant was booked and didn't have a reservation until 9:30. It was 8:30. So we go down to the Oak room, and was not greeted or seated upon arrival. We went to the bar, and the waiter seated us at a table that had not been cleared yet (but there were plenty of open tables). Soon after he cleared it, he told us that the tables were actually reserved, afterwhich he placed us in the next room with a cozyseating. GREAT! However, this room had only one couple that was finishing their meal. We sat there for at least 15-20 minutes with no menu, no water, and no returning waiter after he RESEATED US! By 9:15 we decided to leave altogether and try Pullman, as we knew they had an available reservation. The reception calls down and we head over to the restaurant..... We arrive and are coolly greated by a busy appearing bar tender in an empty train car mind you, who delivers a cocktail to a different train car before returning to tell us that the restaurant was busy but we could have the ONLY available table which was in an EMPTY train car with DIRTY and unbussed tables. We sat at this table, in disbelief, and looking at the expensive menu and the dirty tables around us in an apparently busy restaurant, we left. We ordered Thai take out at Jalan Jalan, which was perfect and just ordered for place settings in our room- - which is ridiculous to do if your in an apparent 5 star hotel. VERY DISAPPOINTING. I spent nearly $1000 on our three night stay, and if I could do it over again, I WOULDN'T. Spend your money elsewhere.
Maria Patricia M
We decided to hold off writing our review about this hotel, considering we attended five Weddings at the newly renovated Glenlo Abbey under new ownership and management between 2015 and 2017, while also noting we attending the Oak Cellar Bar for lunch on numerous occasions. Unfortunately none of the experiences were good. While the location is amazing the quality of service, food and overall service and attitude of the management is terrible. To simply my review I have broken down my issues into a number of areas; Wedding reception area; Our most recent Wedding experience was really poor. Firstly on entering the foyer / entertainment area the very young and poorly trained waiters / waitresses really had not a clue, zero manners, constantly spilled drinks, when we asked for a glass of prosecco they said 'oh no this is for the wedding party and guests', at which point we advised we were actually attending the wedding, hence the reason for attending reception. Next issue was when we went to the small snug bar area, ordered a round of drinks along with four other guests, again poor skills on display, I had to twice request the barman to pull two pints of Guinness, on the second occasion his answer was 'whatâ€™s my problem now', to add further insult he then gave me back incorrect change, I requested him to check his till and when he did he apologized for his mistake. PA System; When welcoming the guests the banqueting manager attempted to introduce the bridal party. This was embarrassing the sound system was a joke, constant crackling on the line and we simply could not hear him. He then attempted to introduce the bridal party again and â€˜resettingâ€™ the PA system. I simply cannot understand was to why a five star resort has not invested in a professional PA system. This also caused issues when the wedding party were giving speeches etc as there was constant â€˜feedbackâ€™ / crackling when each person was speaking. The meal; Vegetable soup was good, however no bread or butter was provided, despite constantly asking the young waiters on numerous occasions. Main of beef or fish was disgraceful for a supposedly five star resort, beef was overcooked, contained a lot of fat and was a poor quality cut of meat we never received any vegetables on our table, no sauce or gravy provided until we asked the young waiter on five occasions. I asked (who appeared to be the Banquet Manager) as to why we never received any vegetables on our table and he replied â€˜your table got vegetables alreadyâ€™ to which I replied no in shock. We eventually received a bowl of cold vegetables after which the 20 people at our table (located to the rear of room) had eaten our poor main courses. The waitress then came down and said 'oh I need the bowls to get your vegetables' to which I replied we never received vegetables in the first place. Again this demonstrates the lack of guidance and management on display. One other experience that I must highlight is a waitress accidentally spilled gravy all over the shirt of a guest on the table. Accidents like this happen, no issues, as such when his wife asked one of the Banqueting Managers for a cloth to clean his shirt he replies and I quote â€˜I will need to see his shirt to confirm the gravy came from hereâ€™. We had enough at this stage and insisted a cloth be provided to clean the guestâ€™s shirt. Eventually a cloth was provided 10 minutes later. Wine; We got one pour of wine at our meal (despite our numerous requests for wine) the replies we received while dishing up the main course was that the allocation of wine has been reached by the wedding party, however we could see all of the other tables receiving wine up and until after the dessert. Dessert; Where do I begin! This was by far the most farcical event of the day, half of the table only received dessert until the absolute end of the meal and no tea or coffee was provided. I had enough at this stage and raised this matter directly with the manager on duty, his reply was 'we are very busy and in his opinion we were being well looked after'. I advised him the bride and groom has paid for a service and this was an absolute disgrace, his reply was 'we will take this on board' and he walked away. Band / dance area; Very poor, this area consists of a plastic put together dance floor which is so small that I estimate max 20 people can dance comfortably in this inappropriate area. The sound quality of both the band and DJ at all weddings we attended was really poor. One Band member remarked the acoustics of this room just donâ€™t work and in his opinion the location as to where the band and DJ are expected to play is simply not suitable. Bar staff â€“ main function room; The function room is simply too small for a large wedding (exceeding 100 people), we were squashed into a corner and found it very difficult to get up out of our seat. All bar staff were age c.18-20, very inexperienced, ill-mannered and simply not up to scratch. Personally I felt sorry for the waiters and bar staff, they appeared to be poorly trained and lacked complete guidance on what to do! Toilets; The males toilets were not clean, no toilet paper and a constant smell of sewage coming from this area. Evening food; Was reasonably good (mini burgers were very good), luckily the evening food was good as we were starving from the poor meal provided! Oak Cellar Bar; (Lunch & alcohol) Overprice ok food, nothing special with prices like this you would get a very good meal in Moycullen or anywhere in Galway City. Also the Guinness was disgraceful, on each occasion I had to ask the inexperienced barman to pour a new pint, unfortunately the improvement was minimal. Overall; This hotel is a five star location with 2/3 star service / food, the entire package / marketing of the Glenlo Abbey is targeted at U.S. Visitors who have more money than sense!! I would not recommend having your wedding or any event here and put simply they will charge you five star prices for a two/three star product / service / food. The management appear to have an arrogance that I never witnessed in any hotel throughout Ireland. Simple issues that are thought at hotel and catering management courses were missed, including how they served meals, service was a shambles, no co-ordination, poorly trained staff, pouring of wine, Guinness, beer, poorly dressed waiting staff (I worked in a hotel where before any member of the waiting staff was permitted to walk on the function room floor, they would be inspected by the management in charge, which obviously does not happen at this hotel). On numerous occasions a more senior member of the waiting staff called to our table after we raised the issues outlined above, he was unhelpful, ill-mannered and physically we was sweating profusely while wiping his forehead with a cloth he was using to serve meals and pour wine. There are so many more great Wedding hotels in Galway that offer an excellent customer service / product offering for your special day, while the location / setting is superb, the main aspects of your â€˜special wedding dayâ€™ that must be correct on the day are i) the meal / food ii) the service & iii) the location for a band / DJ / entertainment is extremely â€˜challengingâ€™ which gets a very poor mark all round from me from the Glenlo Abbey, so my advice is GO ELSEWHERE!!
I can't rave about this Hotel enough. From the moment we walked in, the service, environment, and experience was incredible. We only wished we stayed longer! The property spans over 130 acres, with plenty of activities to do. We loved being able to walk along the golf course in the morning and take in the scenary. It feels like you're really away from the bustle of Galway, in the best way possible. Our room was immaculate and aboslutely beautiful. The bed provided us the best sleep of our Ireland trip, and appreciated their attention to detail in all of the rooms. The actual hotel is absolutely gorgeous! We went to the Pullman Restaurant, located n the premise, and HIGHLY suggest it. Again, service was excellent and the food was amazing. Being able to read about the history of this train cart, and be a part of it, was such an experience. I can't wait to visit Ireland again simply to stay at Glenlo. Thanks to the Hotel for a marvelous vacation!
Mary123478 - Charlotte, North Carolina