Maxims

LOCATION: Linked to SkyAvenue shops/restaurants and theme parks, albeit a tricky route to navigate for first timers. APPEARANCE: Nothing fancy. Clean. Well maintained. Busy, cramped foyer. ROOM (Stayed in a premier room): Basic furnishing. Clean. Neat, Well maintained. Average size room. Spacious bathroom. Ample amenities. Peaceful comfortable sleep. Expected a better view from the room. SERVICE: Good DINING: Non-existent at hotel as far as I am aware (or just not pointed out at check-in). ACTIVITIES/FACILITIES: Nothing of note at hotel itself. Close enough to Genting attractions. MY BOOKING AGENT: Hotel (Genting) website - terrible and not user-friendly. Shows no availability until close to the time. I tried to book Genting Grand but only became available after I made this non-refundable prepaid reservation. No response to emails either. Will I recommend/stay there again? Probably not.

we checked in at 4 pm on 11th july The hotel is good but the checkin staff was extremely slow. when asked they said we are all new and the previous staff all left their job. one of there staff a middle aged fat women who looked to be there manager was extremely rude to me. when i told her that she should not be so rude to customers she shouted back and said you can complain to whomsoever you want. i dont care.

Spacious room. Housekeeping everyday. There is a bathtub as well. This place is away fr the crowd in first world and very accessible to Sky Avenue either bu shuttle bus or simply walk. There are multiple 24 hours cafeterias ard so food is not a problem. If need to improve will be the rooms slippers. 2 pairs but one pair slightly smaller. Also the toilet area too close to the door.

Highlands Hotel remains one of the better accommodation options within Resorts World Genting. While its premium pricing may raise questions about overall value, the stay itself was comfortable and pleasant. The property does show slight signs of aging, but it still maintains a standard of quality consistent with its reputation. A standout detail was the Nobility-branded toiletries—an elegant touch—though the packaging could benefit from a more refined presentation to match the upscale feel. Overall, a solid choice for those seeking comfort and convenience in Genting, though there's room for subtle enhancements to elevate the experience further.

Got a smoking room and the air circulation is great! No smoke smell cos there is some kind of air filter in the room. Room was cosy and quiet. V near old casino and the gold club. There are a few 24 hr food joints near the lobby. The van service to sky casino was much appreciated.