Maxims

I had high expectations for my first stay at the Highlands Hotel, assuming it would be an upgrade from the Resort Hotel, but unfortunately, the experience fell short. Upon arrival, I was assigned a non-smoking room that had a strong cigarette smoke smell, particularly in the bathroom. It was quite overwhelming and disappointing. To the hotel’s credit, the staff handled the situation professionally and promptly arranged a room change. The replacement room was much more comfortable and offered a pleasant mountain view. However, the following morning, my rest was disrupted by loud drilling and hammering noises starting around 11 a.m., likely due to renovation work. The noise persisted for several hours, making it difficult to relax after a late night. In addition, the Wi-Fi connection throughout the stay was very slow and inconsistent, which added further frustration. Having visited Genting Highlands for over a decade with consistently positive experiences, this stay was particularly disappointing. While I appreciate the helpful staff, improvements in room maintenance, renovation management, and internet quality would greatly enhance the overall guest experience.

Room wifi not working. Contacted reception to inform them the problem. Ms Pavi responded by getting IT guy to resolve. Unsuccessful, she arranged a portable wifi so that I could finish my planned work. Great support.

Sorry but to say service has to be changed to 1 star due to the receptionist, Shermaine. Very rude front desk and very not professional reply from the staff. Rejected to give me her name when I asked for it. Assumed I wanted to complain her as she didn’t want to duplicate room card key and asked if I want to complain her so I asked for it. Hotel should really look into this matter happened in Jan 2026. As a casino hotel, this service is bringing unlucky vibe to guests and as a 5 stars hotel, this attitude worth a budget hotel standard. Very much need customer service training. One of the better hotels in genting. Location is near to casino but a fair bit of distance to skyworld. Lately has 24 hours shuttle service to first world and room service available so it’s a plus point. Also has a few 24 hours eateries right below the hotel. Room itself has a decent size. Personally like the view facing carpark else view facing greenery is great during the day. Room is prettt well maintained with bath tub in selected rooms. Room is kept clean and bed are more comfy than the hotel beside (my pov). Housekeeping staff are forever nice and friendly as I stayed here quite a number of times. For receptionist not too bad, but early check in is really subject to luck despite rooms sometimes are still available (likely reserved for casino guests). Like the WhatsApp butler communication which bring much convenience. Do take note their wifi is pretty unstable specially rooms nearer to the ends. Apart from this, it’s has always been pleasant and great stay.

LOCATION: Linked to SkyAvenue shops/restaurants and theme parks, albeit a tricky route to navigate for first timers. APPEARANCE: Nothing fancy. Clean. Well maintained. Busy, cramped foyer. ROOM (Stayed in a premier room): Basic furnishing. Clean. Neat, Well maintained. Average size room. Spacious bathroom. Ample amenities. Peaceful comfortable sleep. Expected a better view from the room. SERVICE: Good DINING: Non-existent at hotel as far as I am aware (or just not pointed out at check-in). ACTIVITIES/FACILITIES: Nothing of note at hotel itself. Close enough to Genting attractions. MY BOOKING AGENT: Hotel (Genting) website - terrible and not user-friendly. Shows no availability until close to the time. I tried to book Genting Grand but only became available after I made this non-refundable prepaid reservation. No response to emails either. Will I recommend/stay there again? Probably not.

we checked in at 4 pm on 11th july The hotel is good but the checkin staff was extremely slow. when asked they said we are all new and the previous staff all left their job. one of there staff a middle aged fat women who looked to be there manager was extremely rude to me. when i told her that she should not be so rude to customers she shouted back and said you can complain to whomsoever you want. i dont care.