The Leela Goa

Our experience at The St. Regis Goa Resort was absolutely outstanding. The property is beautiful, luxurious, and impeccably maintained. Every aspect of the resort reflects elegance and comfort, making it a perfect destination for both leisure and corporate events. The hotel staff were extremely supportive, courteous, and professional throughout our event. They were always available to assist us in every situation, ensuring that every requirement was taken care of promptly. Their proactive approach and attention to detail made a significant difference in the smooth execution of our event. Our clients were highly impressed with the hospitality, service, and overall experience. The event was a huge success, and we received excellent feedback from all the attendees. It was evident that the entire team was committed to delivering exceptional service and creating memorable experiences. A special thanks to Anand and Pankaj for their incredible support, coordination, and dedication. They went above and beyond to ensure everything was executed flawlessly and were always available whenever we needed assistance. Their professionalism and commitment truly deserve appreciation. Thank you to the entire St. Regis Goa team for making our event such a grand success. We look forward to hosting many more events with you in the future. Highly recommended!

Lovely property but service & coordination level by the staff I feel can be better. The communication response is poor. You would have some expectations from such a brand but I did not see that seriousness. The duty was helpful in making last minute adjustments but overall experience is ok ok. Especially while travelling with a family & kid, the response and amenities could be much better.

I recently stayed at St. Regis for a business trip and, although I did not fully enjoy my stay in terms of comfort, I would like to sincerely thank Meera for her passion, dedication, and all the explanations she provided throughout my stay. Her professionalism, kindness, and attention to detail were truly appreciated. I would also like to thank Laxmi and the entire Miri staff for their warm hospitality and excellent service. Their efforts and care made a positive difference to our experience. Thank you all for making our stay special.

I am writing to formally express my deep disappointment regarding the extremely poor experience my family and I faced during our recent stay at St. Regis Goa despite paying approximately Rs. 1,60,000 for what was expected to be a luxury family vacation. Unfortunately, the experience was far below the standards associated with the St. Regis brand and significantly impacted our holiday as well as a special surprise planned for my parents. The major concerns faced during our stay are as follows: • Prior to arrival, your team requested photographs and details for personalized arrangements. However, none of the arrangements were incorporated properly. My parents' room had no special setup at all making the entire exercise pointless. • The welcome experience was extremely disappointing. While other guests were welcomed with coconut water, welcome drinks, bracelets, necklaces, music, and warm hospitality, my family and I received none of these gestures and were left standing in a corner unnoticed. • When concerns regarding the welcome experience were raised with Mr. Shubham and Ms. Bhumika, their response was unprofessional and insensitive. Instead of resolving the matter, we were questioned about how we knew other guests were receiving these welcome amenities. Shubham said how do u know that we give bracelet??  • Continuous construction work, drilling at 7:30pm to 12:30am machines, hammering noise, dust, and disturbances were present throughout the property. Disturbingly, these activities continued into the evening and severely impacted the overall guest experience. • Electricity and lighting disruptions occurred three times during our stay • My father, who is a BP, and asthma patient, suffered discomfort due to the excessive dust and disturbances.  We came to relax and enjoy our vacation, but instead faced unnecessary stress and health concerns. • One of the most shocking incidents occurred at midnight when I found a lizard inside the bathroom area while using the bathtub. This is completely unacceptable for a luxury property. • I requested a bubble bath experience; however, the request was poorly handled. Initially, it was denied will give one bottle, and later only one bottle was provided without any assistance from staff. • When I requested  cold drinking water after ckeck into the room, the reception staff informed me that I would need to pay extra for it. Frankly, I was shocked. After paying Rs. 1,60,000 for a stay, being asked to pay separately for basic cold water is unacceptable and reflects poor hospitality standards. And my mother show a cockroach right after opening the door. • I was also informed that body wash and body lotion would be chargeable after the first refill. I have stayed at numerous luxury hotels and have never encountered such practices. • Buggy service was extremely poor. We waited approximately 45 minutes despite repeated requests. The butler repeatedly promised assistance but failed to take any meaningful action, offering only apologies without solutions. And my father needs to take inhaler he is facing breathing problem but butler didn't helped us at all on beach area. We need to manage our self to reach the room. • The bicycle provided by the resort damaged my clothing. Due to the absence of a proper chain cover, black grease from the chain stained my pants. Such maintenance oversights are unacceptable at a premium property. • The food experience was equally disappointing. Multiple menu items were unavailable during our stay. Only because of this we didn’t have lunch in your hotel we went outside everyday to have lunch at Radisson hotel. We are not a guest over there but still there have done such a warm welcome happy to see that. • The dinner buffet lacked variety and quality expected from a luxury resort. The same dal preparations were repeatedly served every night, with very limited vegetarian options. Basic dishes such as Rajma, Chole, Mix Veg, and other common Indian selections were unavailable. • No proper evening high tea arrangement was provided. • Chapati service was delayed by nearly 40 minutes on one occasion and completely forgotten on another. • At breakfast, common items such as kiwi fruit and pineapple juice were unavailable despite being requested. • Even after checkout, I did not receive the soft copy of my invoice despite requesting it. One more thing, we chose to stay at this property to fully explore and enjoy all the amenities, but unfortunately many advertised facilities were unavailable. Due to ongoing construction, some areas were closed, including the riverside area. The starlight activity was not available, there was no bell therapy, and clay pottery was also not available. What exactly have I paid for at a five-star property? Another major concern was the pool area. There is no proper shower room near the pool. When I asked the staff, I was told that I could use an open shower, which is completely unacceptable. I remembered there was a restroom attached to the gym and spa area, so I had to go there to take a shower. This meant that I and another family member had to walk through the spa and gym area wearing only towels to reach the restroom, which was extremely uncomfortable and embarrassing. The nearby changing room was also poorly maintained, slightly damaged, dirty, and messy. There was only one toilet available, with no shower facilities and no soap provided. This is far below the standards expected from a five-star property. Overall, the experience was extremely disappointing and did not match the level of service and facilities that were promised.  No cap provided to us and T shirt other guest got it. Overall, this stay was one of the most disappointing luxury hotel experiences my family and I have ever encountered. The property failed in hospitality, guest care, service delivery, coordination, maintenance, and attention to detail. Instead of creating memorable experiences, the stay left us frustrated, disappointed, and questioning the standards being maintained at St. Regis Goa. I have photographs, videos, and supporting evidence relating to these issues.

Our stay at The St. Regis Goa for my son’s birthday celebration was nothing short of exceptional. The property is beautifully maintained, with stunning landscaping, tall lush trees, water streams flowing throughout, and three serene ponds that make the entire resort feel like a paradise. The highlight for us was definitely the beautiful water lily pond. What makes this place truly special is how much it offers — from cycling tracks, nature walks, duck and rabbit feeding, pottery, canvas painting, to a golf course, tennis court, basketball, pickleball, and shuttle court. There’s literally something for everyone. The location is perfect too — just a 2-minute walk to the beach, with the Sal River flowing on one side and the beach on the other, creating a breathtaking setting. The staff were outstanding throughout our stay. Our butler, Sanford, was always available and ready to help with anything we needed, making the experience seamless and comfortable. At the front desk, Meera was warm, efficient, and made the check-in process quick and hassle-free. The team at Miri restaurant were equally amazing — always attentive, proactive, and ready to serve with a smile. Overall, this has been one of the best resorts we have visited in Goa, and easily one of our most memorable stays. A perfect destination for families, celebrations, and anyone looking for luxury blended with nature.