The Leela Goa

Update - Happy to share that Dibyajoti who heads the housekeeping team personally took note of the issues I flagged and worked on them to improve the remainder stay. Keep up the good work! The St. Regis Goa is, in many ways, exactly what you want from a flagship South Goa resort: expansive grounds, a calm setting by Mobor Beach and the River Sal, and that classic “grand old Goa” scale that very few properties can match. It is spread across a large estate with lagoons and greenery, and it genuinely feels like a self contained retreat rather than just a hotel on a beach. The dining breadth is also a strength: Riverside is positioned as the resort’s Pan Asian venue by the river, while Susegado is the beachfront grill and bar for coastal and seafood focused meals, and the overall restaurant mix gives you options without needing to leave the property.  Where it fell short for me was not the “luxury layer”, but the basics of execution that make luxury feel effortless. The St. Regis Butler Service is meant to be a hallmark, so details matter, and my unpacking experience was oddly handled: shirts went onto soft padded dress hangers, trousers went onto shirt hangers, and the proper trouser hangers were simply not used. It is a small thing, but it signals a lack of training or a lack of care, neither of which should surface at this price point.  In room, there was another friction point that felt unnecessary: the bathtub drainage mechanism is unintuitive, involving repeated pulling of a plunger to get the water to drain properly. It is the kind of minor design irritation that becomes disproportionately annoying when you are staying somewhere that is selling “no effort” comfort. Housekeeping also had a miss that affected the start of my day. On one morning, the Nespresso capsules were not replenished, and what should have been a quick first coffee turned into a drawn out back and forth: first waiting, then someone arriving with coffee sachets instead of capsules, and then another wait for the capsules to finally come. Net result: about 45 minutes to get that first cup of coffee. That is not acceptable in a luxury resort where consistency is part of what you are paying for. Service in the restaurants showed a similar pattern: warm and polite, but not reliably attentive. At Susegado, I asked for ice with sparkling water and it was forgotten, then only arrived after a reminder. At Riverside, ice came initially, but was taken away during service and never replaced, so it was simply missing when I wanted it later in the meal. Again, these are not dramatic failures, but they are exactly the kinds of gaps that stop a resort from feeling truly top tier. Overall, the property has the setting, scale, and polish to be a clear 5 out of 5, but the stay I had did not feel “gapless” in service. If the team tightens training and follows through on simple details, it will match the promise of the brand far more consistently.

Hi all, As always, we had an absolutely wonderful time at the resort. Your hospitality is truly top-notch. The warmth and care extended by the entire team made our stay so special that even four nights felt far too short. We sincerely appreciate everyone’s efforts in ensuring such a memorable experience, and we’re already looking forward to coming back next year — this time for at least six nights! Every staff member was courteous and ever-ready to help. A special mention to Keegan for making our reservation seamless, Willy for arranging the room of our choice, and our butler Yash along with Umanand for anticipating our needs so effortlessly — Yash almost felt like AI with how quickly he understood us! At breakfast at Miri Daiveek, Karan took exceptional care of us, and Chef Jolly ensured everything was perfect. Heartfelt thanks as well to Nabraj and Vashu. Special mention to Shubham(director F&B) for making our anniversary truly special. Lingappa (golf) and Jatin (stargazing) for making the activities so enjoyable. Thank you once again to the entire team — see you all very soon!

We had a truly unforgettable stay at St. Regis, Goa made all the more special by Deependra our butler. His attention to detail and proactive service were world-class. From the perfectly timed sunset drinks to the warm daily greetings, to getting us last-minute spa appointments and dinner reservations, he made us feel like royalty. Thank you, Deependra for making us experience an incredible beach getaway!

Our whole stay at St Regis Goa was 5 star from start to finish. The team in Miri restaurant couldn’t have done more, always attentive and welcoming. Special thanks to Executive Chef Sunil Dutt and Chef Santosh and his team who went over and above to cater our special requests for particular dishes. The bar team were a friendly interactive bunch and a lot of interesting conversations took place over drinks. The hospitality team were also very efficient and top marks go to all there.. Our butler assigned to us, Shavon was always accommodating with any requests to do with our room or making reservations at one of the resort’s restaurants. In the spa, again we had a very pleasant experience with our treatments and felt well looked after. All the staff there provided an excellent service always with a smiling face. If I may put forward one small suggestion, it is that the guests may enjoy live singers every evening or even two- three times a week. Overall we had an amazing time there, would recommend it to friends and family and indeed, would revisit ourselves Manisha and Mukesh Patel January 2026

St. Regis, you spoiled us with exceptional service, attentive staff, and the most beautiful Suite111. Special mention to Shavon, our butler, who took care of us. Chef Santosh cooked our daughters special meals to accommodate their allergies. Karan and Adaarsh in Food and Beverage showed outstanding hospitality. We have to come back again.