The Leela Goa

AI Mode All Images Short videos News Videos Maps Forums Shopping Web Books Flights Finance Search tools Feedback मराठी मध्ये शोधा सेंट रेजिस गोवा पुनरावलोकने Goa ∙ Choose area The St. Regis Goa Resort 4.6(1.5K) 5-star hotel Thumbnail image 4,964+ Overview Prices Reviews About Photos By owner Location Reviews All beach access24 private beach25 courteous staff63 clean beach15 +6 Sort by Most relevant Newest Highest Lowest 2coo_travel_diaries Local Guide·37 reviews·14 photos Good location. Staff trained to be polite but not trained to resolve issues or complaints. …More Nehal Prajapati Local Guide·42 reviews·221 photos a month ago Holiday | Couple The property itself is huge and beautifully maintained. Considering that it’s around 35 years old, it’s impressive how well The St. Regis Goa Resort has preserved and maintained it. The entire resort feels elegant and well cared for. …More Wooden footbridge in tropical gardens Paved walkway with lush gardens Video 3 in review by Nehal Prajapati Spacious lobby with marble flooring+16 🙏1 The St. Regis Goa Resort (owner) a month ago Dear Guest, Thank you for your wonderful review and for recommending The St. Regis Goa Resort. We are delighted to know that you had such an enjoyable stay and that you appreciated the beauty, elegance, and meticulous upkeep of our resort. It is especially rewarding to hear your recognition of how thoughtfully the property has been maintained over the years while continuing to offer a luxurious and timeless experience. We are equally pleased that our associates' warm hospitality contributed to making your visit memorable. Delivering thoughtful, personalized service is at the heart of everything we do, and your kind words are a wonderful source of encouragement for the entire team. Thank you once again for your generous feedback. We look forward to welcoming you back to The St. Regis Goa Resort for another unforgettable luxury escape, especially during the beautiful monsoon season. Warm regards, Arun Vishnu General Manager Praatik Bohraa 4 reviews 3 months ago Holiday | Family Had a phenomenal stay here. Can't thank the staff enough for going the extra mile. Each individual i had a chance to interact at the hotel was very welcoming and proactive towards taking care of all requests. …More ❤️1 The St. Regis Goa Resort (owner) 3 months ago Dear Guest, Thank you for sharing your wonderful feedback following your stay at The St. Regis Goa Resort. We are truly delighted to know that you had a phenomenal experience with us and that the warmth and attentiveness of our team made such a positive impression throughout your stay. Delivering thoughtful and personalized hospitality is something we deeply value, and it is rewarding to know this was reflected in your experience. Your kind appreciation of Mr. Dibyajyoti, Mr. Ritesh, Mr. Saroj, and Chef Akansha means a great deal to us. We will be delighted to share your compliments with them—they will be thrilled to know they contributed to making your stay memorable. We are also pleased to know that you found the resort baby-friendly and comfortable for your family. Thank you once again for your recommendation and encouragement. We look forward to welcoming you back for many more exceptional stays in the future. Warm regards, Arun Vishnu General Manager Divya Murugan Local Guide·22 reviews·12 photos a month ago Holiday | Family Our stay at St. Regis Goa Resort was wonderful and truly memorable. The hospitality and service were exceptional throughout our visit. …More Photo 1 in review by Divya Murugan Photo 2 in review by Divya Murugan Photo 3 in review by Divya Murugan Photo 4 in review by Divya Murugan+8 The St. Regis Goa Resort (owner) a month ago Dear Guest, Thank you for sharing your wonderful review. We are delighted to know that your stay at The St. Regis Goa Resort was both memorable and enjoyable. It is truly rewarding to hear that our hospitality and service made such a positive impression throughout your visit. A special thank you for recognizing Sahil for his exceptional care and dedication. We are pleased to know that his prompt assistance in arranging the return of your cellphone reflected the thoughtful and personalized service we strive to deliver. We will be delighted to share your kind compliments with him. We are also thrilled that you enjoyed a relaxing experience at our spa and that the genuine warmth and welcoming nature of our associates made you feel at home. Your appreciation is a wonderful source of encouragement for the entire team. Thank you once again for your thoughtful feedback. We look forward to welcoming you back to The St. Regis Goa Resort for another exceptional stay in the near future. Warm regards, Arun Vishnu General Manager Tripadvisor https://www.tripadvisor.in The St. Regis Goa Resort - Cavelossim Hotels The hotel and grounds are incredibly beautiful and the staff are very friendly and attentive. Our room was spacious and clean, there were enough towels that ... ₹₹ (Based on Average Nightly Rates for a Standard Room from our Partners) People also ask Is St. Regis Goa worth it? Which is better, W. Goa or St. Regis, Goa? Who owns the St. Regis Goa? Is St. Regis a high end hotel? We Leave Today https://weleavetoday.com Review: St. Regis Goa – A work in progress, not quite ... 8 Aug 2025 — Scores: Hotel Design: 90 – The resort design is very peaceful with nice lagoons, expansive landscaping, and access to a nice stretch of beach. People also search for ITC Grand Goa, a Luxury Collection Resort & Spa, Goa reviews Grand Hyatt Goa reviews W Goa reviews JW Marriott Goa reviews Caravela Beach Resort reviews Goa Marriott Resort & Spa reviews Hyatt Centric Candolim Goa reviews Planet Hollywood Beach Resort reviews Marriott https://www.marriott.com Reviews of The St. Regis Goa Resort Cleanliness. Cleanliness, 5 out of 5; Dining. Dining, 5 out of 5; Location. Location, 5 out of 5; Service. Service, 5 out of 5; Amenities. Short videos . 1:01 St Regis Goa - My Room Tour : r/Hotels_India Reddit · Exciting_Capital_326 1:30 Review x St Regis Goa Resort hotel #travelvlog YouTube · ASimpleMix 0:08 Good mood, good food Goan getaway. 48hrs at The St. ... Facebook · Abhimanyu Dassani 0:47 Around this time last year, I called the Manor Pool Suite at ... Instagram · Maneesh Agarwal | Luxury Travel Advisor 1:28 Review x @stregisgoaresort The St Regis resort in Goa truly ... Instagram · Hara • london lifestyle • reviews • travel • UGC 0:17 The St. Regis Goa Resort Facebook · The St. Regis Goa Resort 0:55 Room tour x @stregisgoaresort Room 255 Nestled away in ... Instagram · Hara • london lifestyle • reviews • travel • UGC 0:37 Verdant views and effortless ease shape a suite stay ... Facebook · The St. Regis Goa Resort 0:57 8 years later… and this is how we're celebrating Right now ... Instagram · Ayaz Khan 0:16 Here's my rating of South Goa hotels St Regis Goa Resort Instagram · Riddhi | Travel Blogger Reddit · r/Hotels_India 20+ comments · 7 months ago Stayed at St. Regis Goa for three nights — here's an honest ... Wi-Fi worked consistently, toiletries were good quality, and the shower had strong water pressure. No complaints about the room itself. Review: St Regis Resort Goa : r/marriott r/marriott · 4 comments · 3mo St Regis Goa - My Room Tour : r/Hotels_India r/Hotels_India · 20+ comments · 3mo Discussions and forums Review: St Regis Resort Goa Reddit · r/marriott · 4 comments · 3mo What stands out most at St. Regis Goa is the hospitality. The staff consistently delivered warm, personalised service, and the resort excels as ... More St Regis Gia - Goa Forum Tripadvisor · 10+ answers · 2y St Regis goa - India Forum Tripadvisor · 7mo MakeMyTrip https://www.makemytrip.com The St. Regis Goa Resort 𝗕𝗢𝗢𝗞 Goa Resort The resort is stunning, the rooms are luxurious, and the service is truly world-class. Every member of the staff made us feel incredibly welcome and well looked ... The St. Regis Goa Resort Price starts at INR 28,000/Night Luxury Lifestyle Magazine https://www.luxurylifestylemag.co.uk Hotel Review: The St. Regis Goa Resort, South Goa in India 21 Jan 2023 — A nearly private beach, champagne sabrage, stargazing and picnics by the lagoon, the St. Regis Goa resort is ideal for those who want to escape ... Booking.com https://www.booking.com The St. Regis Goa Resort, Cavelossim (updated prices ... “The property is stunning with a huge garden and direct access to a serene beach. The service is amazing. Thanks to all the amazing staff including Anisha who ... Expedia https://www.expedia.co.in The St. Regis Goa Resort Reviews, Deals & Photos 2026 Stay at this luxury resort in Cavelossim. Enjoy free Wi-Fi, free parking and 3 outdoor pools. Our guests praise the helpful staff in their reviews. from ₹21,000 Goibibo https://www.goibibo.com Reviews of The St. Regis Goa Resort What our guests say · polite staff (33) · beautiful property (30) · memorable stay (30) · clean beach (18) · good food (10) · awesome location (7) · + 6 more. People also search for Results are personalised - Try without personalisation India Mumbai, Maharashtra - From your IP address Update location Feedback Terms 2coo_travel_diaries Local Guide·37 reviews·14 photos 12 minutes ago New Good location. Staff trained to be polite but not trained to resolve issues or complaints. Zero capability / intent to resolve complaints. Few of the many experiences for above statement. 1. Checkin time : over 20 mins (that too after repeated follow up). 2. Room booked for 3 person but when we reached the room, it just had a single bed. 9 calls and over 65 mins later a roller bed was rolled in. What was note worthy was that during the process, they politely said, we will call you back. After getting such response for two calls and having wasted 30 mins till then, I starting asking for duty manager or general manager. Was never connected to them but my call was dsconnected or forwarded to no end. When I asked for a buggy to take me to the reception, did the matter get attention and finally resolved. Since solution but took 65 mins. 3. The room has a mossy / damp smell. Their offer was to use a room freshner, as the ac in the room didn't have a drying mode. Nor were they willing to change the room. Talked to a staff to understand that hotel was not at full capacity, so rooms were available to shift into. Again polite, well behaved staff, but no capacity or intent to resolve such tasks. Not an experience expected from any property

Formal Complaint Regarding Poor Service, Misconduct, and Guest Harassment at The St. Regis Goa Resort Guest Name: Mr. Sagar Luthra Contact Number: +91 9910822922 Travel Date -: 18-20 Aug 2026 To: The Management The St. Regis Goa Resort Subject: Formal Complaint Against Staff of The St. Regis Goa Resort for Misconduct, Poor Service, Misrepresentation, and Failure of Guest Relations Dear Management, I am writing to formally register a complaint regarding the extremely disappointing and distressing experience my family and I faced during our recent stay at The St. Regis Goa Resort. Despite paying approximately ₹ 44,000 per night and extending our stay due to our initial positive impression of the upgraded room, we were subjected to repeated instances of misinformation,hotel side unprofessional behaviour, poor service, and disrespect by several members of your staff. Upon arrival at The St. Regis Goa Resort, we discovered that the room allocated to us had only one washroom, whereas our family required a room with two washrooms. We politely explained that this may have been an oversight during booking and requested a room that would better suit our family’s needs. Ms. Saheli attended to us and repeatedly refused our request, despite acknowledging that such rooms were available. We were informed that no change would be possible unless we paid extra charges. Even after requesting to speak with a senior staff member, we received the same response. Later that evening, Managers Mr. Umanand and Mr. Suraj met with us and assured us that the room would be upgraded the following day. Based on this assurance, we adjusted for the night. The next day, the room was upgraded, and we were comfortable enough to extend our stay by two additional nights directly through The St. Regis Goa Resort. 2. Unprofessional Behaviour Regarding Complimentary Benefits As part of the extended booking at The St. Regis Goa Resort, complimentary High Tea and other benefits were offered. We informed the staff that we had missed one lunch and one High Tea due to scheduling issues. When we requested flexibility in the High Tea timing, Mr. Umanand behaved in an extremely rude and argumentative manner. Rather than listening to our concerns, he continuously lectured us about hotel rules and policies and refused to accommodate even a reasonable request. Throughout our stay, Mr. Umanand repeatedly reminded us that the hotel had upgraded our room, despite the fact that we had also extended our stay by paying for two additional nights. His behaviour was dismissive, arrogant, and entirely inconsistent with the hospitality standards expected at The St. Regis Goa Resort. 3. False Information Regarding Suite Benefits Our suite category clearly displayed benefits including minibar access and laundry services. When we contacted the staff regarding these benefits, we were told that no such inclusions existed and were asked to provide screenshots as proof. Instead of assisting us, staff members repeatedly questioned and challenged us, creating unnecessary inconvenience. In addition, several suite benefits that were expected as part of our booking were never properly provided. The welcome fruit basket was delivered only once and was never refreshed during our stay. It remained unchanged for several days despite us staying in a suite category that promised enhanced services and privileges. Overall, we did not receive multiple benefits associated with our suite category, resulting in a stay that did not match the experience we had paid for. 4. Repeated Refusal to Arrange a Meeting with the General Manager For three consecutive days, we requested a meeting with the General Manager of The St. Regis Goa Resort, Mr. Arun Vishnoi. We made these requests through multiple staff members, including Mr. Umanand and our assigned butler, Mr. Hamza. Despite numerous assurances, no meeting was arranged. Later, Ms. Savitri and Ms. Prerna met us and assured us that a meeting with the General Manager had been scheduled between 11:15 AM and 11:30 AM. We waited during the agreed time slot, but no one arrived and no explanation was provided. This was highly disappointing and demonstrated a complete lack of respect for guests. Subsequently, Ms. Diana personally visited our room and introduced herself as someone involved in overseeing hotel operations and management. She requested that we share our complete experience and any concerns we had encountered during our stay. We explained all the issues we had faced, including the room allocation problem, service failures, communication gaps, and staff behaviour. After hearing our concerns, Ms. Diana repeatedly acknowledged that what had happened was unfair and stated on multiple occasions that, “This should not have happened to you” and “What happened with your family was wrong.” She assured us that she would look into the matter and attempt to improve our remaining experience at the resort. 5. Poor Food Quality and Mishandling by Chef Akanksha During our stay, Rajma was served in an undercooked condition. Upon raising the issue, Chef Akanksha apologised and requested additional time to rectify it. We waited approximately 45 minutes. When the dish was finally returned, the Rajma had simply been crushed rather than properly prepared. This did not resolve the issue. Chef Akanksha again apologised and promised to prepare a fresh batch the following day. It is also important to note that we had been requesting Rajma for three consecutive days. On the first occasion, we were informed that the request had been forgotten and that it would be prepared the following day. When we returned the next day, we were again told that it had not been prepared because Rajma requires pre-soaking in advance. While we fully understand this preparation requirement, our concern was that despite repeatedly requesting the dish over a period of three days, the request was not properly attended to. This reflected a lack of attention to guest preferences and poor service coordination. 6. Miscommunication Regarding High Tea and Poolside Service A significant issue arose regarding our pending High Tea benefit. Before proceeding to the poolside, we specifically discussed the matter with Ms. Diana. We initially requested whether our pending High Tea could be arranged at Aqua. Ms. Diana informed us that Aqua was occupied due to another event and would not be available. She therefore asked us to choose an alternative location. We suggested the poolside area, and Ms. Diana expressly agreed to this arrangement. Based on her approval, we proceeded to the poolside believing that our pending High Tea benefit would be accommodated there. We also informed our butler, Mr. Hamza, about our plans. Upon reaching the poolside, Chef Akanksha informed us that food from another restaurant could not be served there and instead provided the poolside menu. At no point were we informed that ordering from this menu would incur additional charges. After we had already placed our food and beverage orders, Ms. Diana and Mr. Divya Jyoti approached us and informed us that the poolside menu was chargeable. They initially acknowledged that the misunderstanding was due to staff communication failures and assured us that the items already consumed would be accommodated. However, these assurances were later withdrawn. 7. Serious Dietary Error Despite our family being strictly vegetarian, prawns were served alongside our food. This is a serious lapse in hospitality and food service standards and falls far below the expectations associated with The St. Regis Goa Resort. We immediately stopped eating, left the food and beverages unfinished, and exited the area. 8. Harassment and Misconduct During Checkout At checkout, we were presented with charges for the poolside food and beverages. When we explained that these items had been approved and confirmed by staff as part of our pending High Tea benefit, several staff members, including Mr. Umanand, Ms. Diana, Mr. Suraj, and Mr. Divya Jyoti, contradicted their earlier statements. Ms. Diana initially admitted multiple times that she had approved the arrangement but later changed her position. Mr. Divya Jyoti behaved in a particularly rude and aggressive manner and made statements to the effect that we could post reviews wherever we wanted and that the hotel would handle them. Such remarks were disrespectful and completely inappropriate. We felt cornered and pressured into paying charges that arose solely because of the hotel’s failure to communicate accurately. We were effectively told that we would not be allowed to leave without settling the disputed amount and were offered only a 50% discount. To avoid further confrontation and harassment, we paid the amount and checked out. 9. Impact on Our Family The entire experience at The St. Regis Goa Resort was extremely upsetting. Our children were shocked by the behaviour displayed by several staff members. Even my 14-year-old son attempted to explain the situation calmly to the staff, but his concerns were ignored. As paying guests, we expected professionalism, transparency, and respect. Instead, we encountered repeated misinformation, poor service recovery, broken commitments, and rude behaviour. Staff Members Involved The following staff members were directly involved in the incidents described above: * Mr. Umanand * Mr. Divya Jyoti * Ms. Diana * Chef Akanksha * Mr. Hamza * Mr. Suraj * Ms. Saheli Requested Resolution I respectfully request the following: 1. A thorough investigation into the conduct of the staff members named above. 2. Appropriate disciplinary action wherever misconduct is established. 3. A formal explanation regarding why repeated requests for a meeting with General Manager Mr. Arun Vishnoi of The St. Regis Goa Resort were ignored. 4. A review of the disputed poolside charges and appropriate compensation. 5. A written apology from the management of The St. Regis Goa Resort for the distress caused to my family. 6. A callback from General Manager Mr. Arun Vishnoi so that I may personally explain the issues we experienced. I trust that The St. Regis Goa Resort management will take this complaint seriously and uphold the standards expected from a premium luxury hospitality brand. Sincerely, Mr. Sagar Luthra Contact: +91 9910822922

Nice property with excellent staff.

The rooms are good, the stay is fine. The service was not upto the mark. It was my wife’s birthday and they provided a small pastry on requesting because we wanted to cut a cake. They said its on the house, and then when we checked out, they charged for the pastry. I wish they could have kept their word. When you stay here next, make sure you check this as they don’t keep their word.

Best resort / hotel in Goa; have had the pleasure of enjoying this property several times over the past few years, and it has always been exceptional. Been visiting this property since it was the Leela, but it has become our favourite resort in Goa since it was taken over by St. Regis; even more than Goa, this is one of our favourite places, anywhere in the world. Have seen the transformation of this beautiful property from the beginning, and it is always exciting to see continued improvements from the Lobby area to the restaurant, pool etc. over the past 3 years or so. Stayed for 3 days over the Independence Day weekend this August, and this was the best stay yet. From the warm welcome at check-in to the luxurious comfort of the suite to the great food and service at restaurants to walking and biking around the perfectly groomed property; it was a joy to be here as always (we generally stay at least twice a year here, whenever we are in Goa.) 3 people deserve a special mention: Dianne and Kanika from the Front office; they truly make us feel like family, and went above and beyond to ensure an exceptional experience. We’ve know Dianne for a few years from the Westin in Anjuna, and it was a pleasure to see her at SR; she has always provided superb service, and this time was no exception; we’re sure she’ll be an asset to this property, as she was the the Westin. It was also great to see Kanika back at SR; we first met her 2-3 years ago since we first started coming to SR, and even when she was not working at the property, she always responded to our queries, and connected us with the right staff to take care of all our needs. Rithik Negi from the Butler service provided excellent service, and was always available to answer questions, and take care of all our needs. We look forward to visiting again later in the year, or early next year. Keep improving; no reason why this should not be the best Hotel-resort in all of Goa, but also one of the best in India, and in South Asia.