The Leela Goa

Excellent and beautiful hotel. We were only there for 2 days but a longer period would have been better. 😀 Beach is beautiful with golden sands . Champagne at 6pm - rituals delivered by staff for hotel residents. This was amazing and we also got to see the sunset. Rijol , manager in the main restaurant was very accommodating and polite. Thank you for making our visit pleasant. Rupli, restaurant staff she was very friendly and accommodating . Thank you! Willy - At one of best staff in the reception area and he was polite and accommodating us in helping us with our hotel in Mumbai. Thank you! Overall it was excellent and we would definitely come back but for longer period.

We stayed at The St. Regis Goa Resort from 20th February till the 22nd February 2026 & while our stay we visited Susegad Beach Bar and while the setting is beautiful, the service was extremely slow. We waited over an hour for one beer and three cocktails. Only one bartender, Aashish, was handling the bar. When we suggested calling for assistance due to the long wait, he declined, saying “no thank you, I am capable.” Unfortunately, the wait time did not improve, and there was no explanation for the delay. They were definitely understaffed and the situation felt poorly managed. After we raised the issue, the manager Mr. Summit stepped in, resolved the situation, and did not charge us for the drinks, which we appreciated. However, this level of delay and escalation should not be necessary at a brand like St. Regis & Marriott group.

Our stay at The St. Regis Goa Resort was truly exceptional — easily one of our best experiences in Goa. The resort is absolutely beautiful, serene, and incredibly child-friendly. As a family traveling with kids, we felt comfortable, cared for, and completely at ease throughout our stay. What truly elevates this property, however, is the warmth and professionalism of the staff. A special mention to our butler, Deepinder, who was simply outstanding. He went out of his way to assist us with everything — always proactive, thoughtful, and available whenever we needed him. His attention to detail and genuine care made our stay seamless and memorable. At F&B, Rupli completely won our kids’ hearts. She made sure they got everything they wanted, always with a smile and such kindness. The children absolutely adored her, and that speaks volumes. Near the pool area, Nityanand Ji deserves special appreciation. He was incredibly warm, friendly, and attentive. His service was impeccable and added so much comfort to our time by the pool. Overall, this was one of the best stays we’ve had in Goa — a perfect blend of luxury, hospitality, and heartfelt service. We look forward to coming back. Namrata Parakh

The stay itself was genuinely excellent. Check-in was seamless, and every service throughout our stay met the standards expected of a true luxury hotel. In fact, the experience was good enough that I extended my stay by three additional nights, making it an 8-night stay from 9th February to 17th February. Unfortunately, all of that goodwill was completely undone by an appalling checkout and departure experience. After clearing all dues, our pickup via the hotel’s reserved luxury cab was scheduled for 2:30 PM. At exactly 2:30, the bell desk asked us to wait another 15 minutes, assured us we would be informed, and requested that we remain seated in the lobby. No update ever came. At 2:50 PM, after waiting without any communication, I approached the front desk again. They contacted the bell desk and confidently informed us that the car was ready and waiting at the porch. However, upon reaching the porch, the staff there had absolutely no knowledge of any car, any pickup, or any reservation whatsoever. By this point, it was already 3:00 PM. This level of miscommunication, false assurance, and operational failure is completely unacceptable for a so-called luxury Marriott property like The St. Regis Goa. Checkout is the final and most lasting impression of a stay, and here it was handled with sheer carelessness and visible incompetence. What is the purpose of reserving the hotel’s “luxury cab” service if guests are left waiting, misled repeatedly, and ultimately confused after checkout? This is not luxury hospitality — it reflects poor coordination and weak management oversight. Given how excellent the rest of the stay was, this failure is even more disappointing. The hotel’s senior management and Marriott Bonvoy leadership are expected to formally acknowledge this lapse, provide a clear explanation, and confirm corrective measures to ensure such incidents are not repeated. This experience warrants accountability, not silence.

Everything was great.Talyana is amazing person, she is absolutely professional. Lovely, smile always helpfull. Thanks a lot. Hotel property very green beautiful, amazing food, service. Lovely place