The Leela Goa

For me, this property will always be Leela Goa. Walking through St. Regis brings back wonderful childhood memories of holidays spent here with my grandparents. The beautiful lagoons, lush landscape, pristine beach, and tropical surroundings remain as stunning as ever. There is a sense of nostalgia attached to this place that few hotels can replicate. I was appreciative of the upgrade extended to me during my stay. Unfortunately, where the experience fell short was in hospitality. Luxury hospitality is not merely about beautiful rooms and landscaped gardens. It is about warmth, grace, and making guests feel welcome. During my stay, I found these qualities noticeably lacking. My package clearly included breakfast and one complimentary meal daily. Yet throughout the stay, there appeared to be considerable confusion regarding this inclusion. On multiple occasions, I was asked whether meals were chargeable, presented with bills for meals that were meant to be complimentary, and repeatedly had to explain what was already part of my package. What should have been a seamless experience became unnecessarily awkward. As a guest, one should never be placed in the position of having to repeatedly justify entitlements that are clearly part of a booked package. The issue was not a billing error on one occasion. It was the repetition.Even after clarifications, the complimentary meals continued to appear on bills. What disappointed me most was not the administrative error itself, but the absence of ownership. By the time I met the General Manager, I was surprised to find that several of the issues raised were not fully known to him. The final incident occurred during checkout, when I received an enquiry regarding payment for a meal that had already been settled. By then, the cumulative effect of the repeated confusion had overshadowed what should otherwise have been a relaxing holiday. St. Regis Goa possesses all the ingredients of a world-class luxury resort: a magnificent property, a rich legacy. What it currently lacks is consistency in guest experience and the genuine warmth that defines great hospitality. Luxury is found in courtesy, and making guests feel valued. Those qualities cannot be built into a resort; they must be embodied by its people. This property deserves service that matches the beauty of its surroundings.

Very disappointing experience. We waited over an hour for our luggage, and despite repeated calls, no one responded. Traveling with two infants made it even more difficult, as their baby food was in the luggage and they were left hungry. To top it off, we were charged nearly ₹3,000 for a simple cucumber-tomato sandwich and an aloo tikki which was ordered for my toddler. The only saving grace was Sarika. Poor hospitality and service overall. Would not stay here again.

Best resort in south Goa, well maintained and , professional and friendly staffs.

Great experience Co-operative and care giving staff

⭐⭐⭐⭐⭐ A Team That Truly Goes Above and Beyond! From the moment we arrived, the St. Regis team made us feel genuinely special — and it's the people here who make all the difference. A huge shoutout to Wanshita, Nilesh, MP, and Ryan at the restaurant. Nilesh and MP were incredibly warm and welcoming, always smiling, engaging with us, and going out of their way to make our dining experience memorable. Ryan was attentive and eager to serve — he remembered my food preferences and made sure everything was exactly as I wanted. To all the chefs: you absolutely rock! The housekeeping team deserves equal praise. The housekeeping head personally came to check whether our room had been set up to our satisfaction — a small gesture that meant so much. And a special thank you to Akshata, who took such care and pride in preparing our room. Your hard work truly showed. At the front desk, Shubham — your smile and the warmth with which you welcomed us left a lasting impression. People like you are exactly why guests return. Sky is truly the limit for you! To the General Manager: your team is a wonderful reflection of your leadership. They are not just staff — they are your greatest asset. St. Regis team, you all rock! Thank you for making this stay truly unforgettable. 🌟