The Leela Goa

This is our second visit. Overall, the dominate theme is friendliness and a passion to serve. Leadership team have done very well to create a corporate ethos where everyone wants to help. Everyone contributes , great team work, so naturally it’s a little unfair to pick out individuals but daily contact with a handful means it would be amiss not to mention them. What makes it particularly interesting is that staff have their own personal stories and backgrounds and mostly from other parts of India. Food choice is best in India. Something for everyone. We are vegetarians and teetotal, and in a sense, the resort is made for us. Joel checked us in. Helpful and keen to please. Shankar has been here for a while and is always at hand, he is brilliant. Chatty, friendly and knowledgeable. Then we have the magnificent Shantosh the chef, who with enormous ease made couple of lovely freshly made dishes. His use of spice is subtle and not overbearing over his choice of vegetables. Variety and freshness of food is best probably in all of India. Adharsh holds the Guinness World Record in tidying up the table. He comes in joint first place with Pritul. Mahesh is a friendly chap in Miri always happy to help. He doesn’t miss a trick either. He’s on the ball. Haresh, Deputy Manager of Horticulture, from a farming family in Maharashtra, conducted our Nature Walk with a phenomenal knowledge of flora and fauna. I'd thoroughly recommend him. His enthusiasm is contagious. He’d be a millionaire if he could bottle that and sell it. Ritik is another waiter who makes sure you're well fed and watered. Adrick and Arovind in the Drawing Room bar area off lobby, always courteous,friendly and took pride. Adrick even tracked me down because I forgot my hat! Rupli ( from Assam , a place we learnt about from her) is a young lady beyond her age in wisdom and a great font of knowledge on nutrition. Away from food, Housekeeping service excellent. Staff will bend over backwards to help. Regular turndown , bottles of water replenished , fresh towels, room is always cleaned properly. Staff at the beach very quick and hard working. Towels brought out quickly. Drinks and the occasional fruit cocktail sticks! Lobby reception, exit organised by two friendly staff, from Karnataka and Kerala, see pics. No question. This is holistic 5 star stay. Highly recommended. We will return.

An otherwise promising visit ruined by constant construction noise of cutting tiles and stone that permeates the pool area, cafe, and beach. Noise starts early morning and is still going at 9:30pm. Management is unresponsive and disingenuous, providing false information on how long and when the noise will stop. Shameful for a luxury hotel to not only do renovation in the high season but also stake no steps to limit noise or the renovation times.

Abhishek- Unforgettable Hospitality! What a welcome. Calm, serene and just what we needed for the start of our Goa holiday. We were checked in by Abhishek who briefed us about the property and also escorted us to the room. Nothing was a big problem for Abhishek. The team on departure was amazing too- sorry didn’t catch the name. Hats of the team for handling the wedding guests and not sidelining the regular guests😍

We have stayed here on 3 previous visits to Goa when it was the leela but found the new management unwelcoming so decided to stay at the Taj instead

My daughter and I stayed at St Regis Resort for 6 nights at the end of November. Paradise on Earth with excellent staff. We would particularly like to praise the staff in Miri Restaurant who were extremely attentive and professional throughout our stay - Pritul and Miriam in particular. Nothing was too much trouble. Would also like to mention Nitty, poolside who remembered me from several previous trips. An excellent resort for a truly memorable holiday.