The Leela Goa

Lovely property, but the service does not live up to 5-star standards. Every request needed multiple follow-ups. Very disappointing.

We (my husband, 14 month old daughter and I) stayed at St Regis over Christmas. Overall, it simply an amazing experience! The trip did start with some hiccups but the Regis Team more than made up for it by stellar hospitality and care. They took good care of us (specially, my daughter) and went out of their way to whip up food at short notice for her. Bottles were sterilised, a cot and bath tub was provided and the housekeeping was impeccable. Special thanks to Suraj (at Miri) for making our stay memorable and to Ahana for the most amazing ice-cream!

Visited with family and felt the hotel is better suited for guests who prefer minimal interaction. Service was poor and hospitality lacked warmth. Food was average at best and not worth the price. For family stays, there are much better options. Food: 6/10 Service & Hospitality: 1/10

Very underwhelming experience. No warmth, no attentiveness, and no sense of hospitality. Requests had to be repeated, and the overall service felt indifferent. With family, you expect care and engagement—this was missing completely. Food: 3/10 Service & Hospitality: 1/10

We are currently staying at the resort with family and had booked through the STARS program, expecting the elevated treatment as the family is here for the first time in goa and wanted the experience to be good. Benefits were also clearly communicated at the time of booking. Unfortunately, the experience did not reflect that at all. The check-in process was completely standard, like any regular hotel. There was no acknowledgment of the STARS booking, no warm welcome, and no sense of personalized hospitality, something one expects from a luxury brand, especially when traveling with family. More concerning was that the hotel staff had no information about the USD 100 hotel credit. It became clear that unless a guest explicitly knows and asks for it, the benefit would not be mentioned or offered. This defeats the very purpose of the STARS program. Despite informed in advance when booking in advance, no personalized or customized amenities were provided at check-in. There was also no welcome note or interaction from hotel management, which is supposed to be part of the STARS experience. Food was another major letdown. Indian food was not up to the mark, and we faced issues with meals during the stay. Overall dining quality did not match expectations for a property of this level. Hospitality-wise, the experience felt cold and transactional. The property may work well for guests traveling alone who prefer minimal interaction and a quiet, private stay. However, for families, Taj properties are far superior, as they consistently go beyond basic service and focus on genuine warmth and customer satisfaction. That level of care was missing here. Ratings: Food: 4/10 Customer Service / Hospitality: 1/10 Ambience & Property: 9/10 STARS Program Experience: 1/10