The Leela Goa

Visited with family and felt the hotel is better suited for guests who prefer minimal interaction. Service was poor and hospitality lacked warmth. Food was average at best and not worth the price. For family stays, there are much better options. Food: 6/10 Service & Hospitality: 1/10

Very underwhelming experience. No warmth, no attentiveness, and no sense of hospitality. Requests had to be repeated, and the overall service felt indifferent. With family, you expect care and engagement—this was missing completely. Food: 3/10 Service & Hospitality: 1/10

We are currently staying at the resort with family and had booked through the STARS program, expecting the elevated treatment as the family is here for the first time in goa and wanted the experience to be good. Benefits were also clearly communicated at the time of booking. Unfortunately, the experience did not reflect that at all. The check-in process was completely standard, like any regular hotel. There was no acknowledgment of the STARS booking, no warm welcome, and no sense of personalized hospitality, something one expects from a luxury brand, especially when traveling with family. More concerning was that the hotel staff had no information about the USD 100 hotel credit. It became clear that unless a guest explicitly knows and asks for it, the benefit would not be mentioned or offered. This defeats the very purpose of the STARS program. Despite informed in advance when booking in advance, no personalized or customized amenities were provided at check-in. There was also no welcome note or interaction from hotel management, which is supposed to be part of the STARS experience. Food was another major letdown. Indian food was not up to the mark, and we faced issues with meals during the stay. Overall dining quality did not match expectations for a property of this level. Hospitality-wise, the experience felt cold and transactional. The property may work well for guests traveling alone who prefer minimal interaction and a quiet, private stay. However, for families, Taj properties are far superior, as they consistently go beyond basic service and focus on genuine warmth and customer satisfaction. That level of care was missing here. Ratings: Food: 4/10 Customer Service / Hospitality: 1/10 Ambience & Property: 9/10 STARS Program Experience: 1/10

We spent four nights at the St. Regis Goa to mark a few special occasions. We stayed entirely within the property and didn’t feel the need to step out. This is a large, expansive resort with strong physical assets. The grounds are beautifully landscaped, the pool is excellent, and the beach is wide, clean, and great for sunsets. It’s very much a self-contained resort designed for guests who want space, activities, and a relaxed pace. Dining is a highlight. There are multiple restaurants on the property and in-room dining is also good; food quality was consistently strong throughout our stay. That said, service can be hit or miss at the restaurants, particularly during breakfast when it gets very crowded. We were ominously told at check-in not to expect a peaceful breakfast if arriving after 9 a.m., which largely proved accurate. Rooms are generally modern and well equipped compared to many older Goa properties, though there is a noticeable difference between newer and older room blocks. All rooms have generous terraces, most facing the lagoon; mosquitoes are an issue, especially around dawn and dusk. We did, however, face serious maintenance and cleanliness issues. A room with noticeable hygiene issues was assigned, despite multiple advance requests of our preferences. We were then shifted to a suite the next day where the bathtub ran yellow, dirty water. Other basic maintenance problems persisted. These are not minor inconveniences and are difficult to reconcile with the standards associated with a St. Regis property. The resort is spread out, so expect to walk or wait for buggies. Internal transfers can take 15–20 minutes during busier periods, so taking a property tour early on helps with orientation. Suites are spacious and comfortable with good amenities. There is also a “hotel-within-a-hotel” concept with 'Manor villas' offering a more private experience. Some higher-category suites were under renovation during our stay and are expected to reopen around early 2026. The butler service is staffed largely by young professionals. Our butler was excellent and went out of his way to help, and junior staff across the property were generally warm and eager, though each butler appears to manage a large number of rooms. Where the experience fell short overall was service consistency and accountability. We encountered issues with room condition, breakfast service on multiple days, and handling at checkout and departure. Most notably, visible senior-level intervention was limited when issues arose. The airport transfer on departure was also poorly handled, with a vehicle that did not match what had been requested. A detailed post-stay feedback email sent to the general manager and duty manager went unanswered. The location is quite secluded, at the quieter end of South Goa. There’s little nearby beyond a few beach shacks and standalone restaurants, with most other areas several kilometres away. This suits guests planning to stay largely within the resort. Overall, this is a property best chosen for its scale, beach, food, and relaxed resort environment. Guests who prioritise these will likely enjoy their stay. Those expecting consistently high St. Regis- or even typical Marriott-level service execution should be aware that service, particularly at the managerial level, can be uneven despite the genuine efforts of junior staff.

We recently stayed at St. Regis Goa and want to take this moment to pass on a BIG THANK-YOU and a BIG note of appreciation for a truly memorable stay. Starting with the formidable force behind any establishment, its human capital. Shubham and Roshan: We had a bumpy start at the resort; however Shubham as the Head Butler and Roshan as our dedicated butler led from the front and turned around the entire experience to  one we will cherish for a long time. They went above and beyond consistently in making sure our stay was truly comfortable and delightful. Their promptness, customer-centric mind-set including on few special requests related to the kid, diligence in following through the requests not only demonstrate acute knowledge but sound experience and understanding of the hospitality industry. The warmth, courtesy, and pride they bring to the role made a lasting impression. Jing and the entire army of housekeeping friends: They are the quiet formidable strength of the resort. Their dedication, attention to detail and commitment to cleanliness are sincerely appreciated, especially when travelling with kids. The consistently high standards they maintain create a welcoming and pleasant environment, and their quiet efficiency makes a meaningful difference to everyone who uses the space. Akansha, Chirag and the Manor Lounge friends: for making sure our tummies were full with the most scrumptious food and faces smiling with personalized service and attentiveness which always made us look forward to our visits to the lounge.  BIG KUDOS for the outstanding work, professionalism, reliability, and the positive energy each of them bring to the work everyday.  The property in itself is a true oasis of luxury and scenery with multiple great restaurants and cafe options. We tried the v picturesque Riverside, food and service were just outstanding and Miri serving some great food as well. Thank You Very Much for a lovely stay and hope to visit again!!