The Leela Goa

The stay itself was genuinely excellent. Check-in was seamless, and every service throughout our stay met the standards expected of a true luxury hotel. In fact, the experience was good enough that I extended my stay by three additional nights, making it an 8-night stay from 9th February to 17th February. Unfortunately, all of that goodwill was completely undone by an appalling checkout and departure experience. After clearing all dues, our pickup via the hotel’s reserved luxury cab was scheduled for 2:30 PM. At exactly 2:30, the bell desk asked us to wait another 15 minutes, assured us we would be informed, and requested that we remain seated in the lobby. No update ever came. At 2:50 PM, after waiting without any communication, I approached the front desk again. They contacted the bell desk and confidently informed us that the car was ready and waiting at the porch. However, upon reaching the porch, the staff there had absolutely no knowledge of any car, any pickup, or any reservation whatsoever. By this point, it was already 3:00 PM. This level of miscommunication, false assurance, and operational failure is completely unacceptable for a so-called luxury Marriott property like The St. Regis Goa. Checkout is the final and most lasting impression of a stay, and here it was handled with sheer carelessness and visible incompetence. What is the purpose of reserving the hotel’s “luxury cab” service if guests are left waiting, misled repeatedly, and ultimately confused after checkout? This is not luxury hospitality — it reflects poor coordination and weak management oversight. Given how excellent the rest of the stay was, this failure is even more disappointing. The hotel’s senior management and Marriott Bonvoy leadership are expected to formally acknowledge this lapse, provide a clear explanation, and confirm corrective measures to ensure such incidents are not repeated. This experience warrants accountability, not silence.

Everything was great.Talyana is amazing person, she is absolutely professional. Lovely, smile always helpfull. Thanks a lot. Hotel property very green beautiful, amazing food, service. Lovely place

Our stay at St Regis Goa was nothing short of extraordinary. The staff were very warm and welcoming, attentive and went above and beyond to make sure we were comfortable and cared for, often anticipating our needs before we even had to ask. The initial room we were checked into, was noisy due to a fault in a fan? However our butler Rishin, organised an engineer to repair, and since this wasn’t possible, we were moved into another room. The hotel itself is breathtaking, calling it “beautiful” is an understatement. Our room had a view of the lagoon, and the grounds were very well maintained. There was a perfect mixture of luxury and tranquility. The restaurant staff were cheerful, attentive and genuinely eager to help. Their knowledge of each dish, and recommendations were spot on. The chef at Miri was very experienced, and would recommend/ make personalised meals which he thought you would like! The house keeping staff would make daily towel decorations and gifts, which was amazing to see! Overall we enjoyed the stay, and would be happy to visit again, it makes sense why this hotel has returning guests, who have been visiting for many years!

We have been coming to this hotel regularly during the winter in recent years and have found it a wonderful place to relax. While the location is amazing we feel it is the staff that make this hotel so special. In contrast to other reviewers I would not single out particular members for praise primarily because there are so many that it would be unfair to do so, as you would invariably omit someone deserving of mention. Suffice to say that this a very well run hotel, and each of the various service teams is tight knit and supportive of each other, led by experienced staff, whether it be administration, poolside, front desk, concierge or the restaurants. The staff really do go the extra mile to make your visit special, generally all you need to do is ask (and often you will not even have to ask - they will simply do things to enhance your stay on their own initiative) The recent programme of room refurbishment has worked well and our room was immaculately presented throughout our visit.

We had a very pleasant stay here at St Regis. We have been here many times before when it was The Leela and were a little bit skeptical when we first booked but we didn’t need to worry as the hotel lived up to the 5* standard. The rooms and cleanliness were spot on. Well done to the housekeeping team. The added bonus was the allocation of the butlers to each guest. Our butler Rishin Dey was very obliging. No job was too big or too small and was fulfilled with attention and a smile. Thank you Rishin. Keep up the good work. What can I say about the food and beverages. The variety and choices of different foods was impeccable. Chef Santosh and his team were excellent. The food was very tasty as always. I would like to mention one of the serving staff in the restaurant, Laxmi, she is the most sweet and pleasant person I have met. Well done Laxmi and always keep smiling. We will definitely be visiting again soon with family.