The Leela Goa

Have been to ur resort for the lovely brunch with friends. Honest review it's a 9/10 The food is just woww awesome n delicious. The spread is just just so much tht u just fall in love with the food. Been to many resorts fr their brunch but I would highly recommend this place fr a lovely brunch. The service host DAVEEK in the restaurant is just a gem n a true asset to ur organisation. Just a calm personality n lovely service 10/10 for his service keep up ur good work (Sorry if spelled his name wrong). Thank you

Disappointing Experience at St. Regis Goa – Management Needs Serious Improvement Despite the beautiful property and generally lovely frontline staff, my recent stay at the St. Regis Goa was overshadowed by multiple service failures that are simply unacceptable from a hotel of this calibre. Firstly, the television in our room was not functional throughout our stay. Despite multiple requests, no one was able to fix it. It’s shocking that while India has successfully reached the moon, a five-star luxury hotel is unable to resolve something as basic as a working TV in guest rooms. Even more concerning was the air conditioning issue. The AC in some rooms constantly created condensation, causing the marble floor to become dangerously slippery. We repeatedly raised this safety concern with the hotel, but no meaningful action was taken to resolve it. The most frustrating part of this experience, however, was dealing with the management - or rather, trying to. We requested to meet General Manager Mr. Amit Malhotra on multiple occasions during our week-long stay, yet he was conveniently unavailable every time. Disappointingly, it was only after we checked out that he suddenly found the time to WhatsApp us, asking if there was anything he could do or assist with on our next stay. This feels like damage control rather than genuine care - where was this energy while we were actually guests at the property needing assistance? To make matters worse, after I raised my complaint, the hotel bizarrely called my sister at 11 PM, waking her up, to ask for my phone number. This was entirely unprofessional and intrusive. Following that, I was then bombarded with phone calls and WhatsApp messages on both of my phones - while I was trying to enjoy the remainder of my holiday in Mumbai. Where was this urgency when my mother and uncle asked to speak with management during my stay? Another disappointing incident involved the main bar at the lobby. I was misinformed about the opening times, only to later witness the staff happily accommodating Caucasian guests. It’s hard not to feel that being a fellow Indian guest did not command the same level of hospitality or courtesy - something that left me deeply uncomfortable. There were more issues I could detail, but the main takeaway is this: the frontline staff were all wonderful, courteous and genuinely tried their best. They are not the problem - the problem lies firmly with the poor and evasive management. A property as stunning as the St. Regis Goa deserves leadership that matches the professionalism, dedication, and warmth of its staff. Unfortunately, that was sorely lacking in my experience. I hope this review serves as constructive feedback for the management to reflect upon — because the current standard is not reflective of the St. Regis brand nor the level of service one expects when choosing to stay at a hotel of this supposed standing.

Staff were great, however there were things that ruined our stay at St Regis... 375, 389 & 390. 375 had ants in the bathroom, powercuts were almost certain multiple times per night - which meant getting up and resetting the AC temperature. TV in all rooms were crap and didnt work at all, even after telling staff everyday, they couldnt seem to fix it. Room 389 had AC issues & noone could solve it, we ended up fixing it, it couldve been a hazard as water was dripping and leaving puddles on the floor - if we fell it wouldve been bad. AC vent in resturaunt was dripping into out water, italian made us super ill. We requested to speak to the manager: Amit Malhotra, staff said they would connect us but never did - looks like he wasn't man enough to face us and even try to resolve our issues, let alone listen. worst general manager we've come accross - a ghost, doesnt deserve the job. lovely place but definitely overpriced and over rated 3 star not 5 praise allll the staff - hospitality, housekeeping, buggy drivers, waiters, reception were all lovely, management are crap (Amit Malohtra)

Terribly wrong with management. Had to fight for coconut water at pool. No cocktail selection. Washroom at pool side make you feel like they were washed or maintained in last birth. Staff use the same washrooms at pool side as guests. This doesn’t feel like st Regis u know. The staff is extremely unprofessional. Saurabh restaurant manager actually has fun saying no for a drink at pool side. And say it’s hotel policy. Alert - this resort need internal audit from st regis. I can bet something fishy going on here. Management need complete overhaul.

This May, had a great time at St. Regis with my family. My 9 year old loved the place, its so pristine and beautiful. she did not want to step out of the resort..and almost ended up spending all of the 4 Nights and 5 days staying mostly at the resort. The hospitality, food, service were all amazing... Great staff, customer centric attitude, prompt, responsive,willing to help and go the extra mile at every possible instance. . Thank you Atila, Ms. Prabhdeep (Front office Manager), Kavita our Yoga Instructor, Golf cart riders Mahableshwar, Karthick, house keeping staff Rupayan, entire support staff at the restaurant, staff at the cycle stand,and many more of the team who ensured our stay was pleasant and a memorable one. Special thanks to Atila, Prabhdeep for promptly adressing the smallest of the concerns highlighted and ensuring our stay was great. Wonderful to interact with Mahableshwar and Karthick...was awed to see such great dedication tat work at such young age. St. Regis is very lucky to have such a great team. Would love to visit again soon. Thank your for the wonderful experience.. we will cheris this for a long time. Best regards, Basant