Tu Tu' Tun Lodge

I was so surprised to see so many negative reviews as this place has some of the greatest things I have seen in a while. Super friendly staff, beautiful appointed spaces, and a stellar meal. I can happily say that I do not agree with things being written. We had great food, great moments and some great cookies. Never once was I met with issues that I see people stating. The location is gorgeous. I was slightly surprised by the cabin size, but was well taken with how it has been set up, I was speaking with the front desk about some up coming plans for storage and I will return to see this. With the nature came a few surprises: otters, a seal- yes and actual seal- and there were birds everywhere. Now with nature comes other surprises, but I was surprised to see reviews about insects in the room. Yes, they were outside, but never in the cabin space. Got some lovely cookies every night. Pool played some fun jams. I will return. I will pay more. I will eat more. And I will continue to bask in what will be a "must visit place soon." and be the one saying, "I have been telling you to go there for years." Here's to being a top tier place in spite of the haters.

We are on a huge road trip and we’re only about stay one night at TuTuTun, but it was such a special place! The location is very remote and romantic. There are many amenities, but due to our short stay, we couldn’t partake. But we did think the rooms are nice. The bar is stocked with a great selection of whiskeys, some are very exclusive and hard to find. Our dinner was fabulous, the dining room is so quaint with great views. This is such a nice place for couples to get away! Hope we can come back soon!!

Gorgeous Property, amazing food, five star people like Abigail and Cameron!! Will be back!!

We were so excited for our stay at Tu Tu Tun Lodge. My boyfriend booked it months in advance as a surprise for my birthday, and there were definitely some wonderful parts of our experience—but unfortunately, there were also some significant issues that made it very difficult to justify the roughly $700-per-night price. Our arrival was fantastic. The young man who checked us in was incredibly kind, professional, and welcoming. He gave us a tour of the property, explained everything we needed to know, including the wood for our fireplace, and made check-in effortless. We stayed in a King Corner room with a private balcony, soaking tub, and wood-burning fireplace. My boyfriend had also arranged for flowers and my favorite wine to be waiting in the room for my birthday, and the lodge did a beautiful job with that. The room itself was gorgeous, and the fireplace was easily one of my favorite features. Unfortunately, almost immediately after arriving, I noticed ants all over the bathroom counter and around the bathtub. We notified the front desk, and someone was sent to clean them up. That evening, we had dinner at the lodge. I was disappointed that the Wagyu filet I had been looking forward to was unavailable, but honestly, the food was outstanding. My boyfriend had the vodka pasta, which was phenomenal, and everything we ate during our stay was excellent. The food was absolutely one of the highlights. After dinner and drinks at the bar, we returned to our room to change for the pool. The heated pool has no set closing time, which we loved, and we ended up having it completely to ourselves at night. When we returned to our room, however, we discovered that cookies had been left during turndown service—and the ants were having a feast on them. By that time, the lodge had essentially shut down for the evening. There was no front desk staff or manager available to help us. The next morning, we reported the ants again and were told someone would take care of the problem. We spent the day hiking and exploring the area, returned to change for dinner, and once again found ants in our room. We reported it yet again. By the following morning, the ant problem had become significantly worse. My boyfriend took a video of the ants, and we went down to reception to address the issue again. At this point, we had been dealing with ants since the day we checked in, despite repeatedly notifying staff, and no one had offered any meaningful solution or compensation. Unfortunately, this is where our experience went from disappointing to genuinely upsetting. There were two women working in the reception area when we came down. I sat down, explained that I was extremely unhappy with the situation, and showed them the video of the ants. Rather than feeling as though my concerns were being taken seriously, I found both women to be rude, dismissive, and condescending. Their response was essentially that the lodge is “in nature” and that they had recently experienced their first rain. I understand perfectly well that this is a lodge surrounded by nature. However, there is a significant difference between encountering insects outdoors and having ants repeatedly throughout a room costing approximately $700 per night. What made the situation even more upsetting was the attitude we received while trying to resolve it. At one point, after I had stepped away, I heard the women laughing behind my back. Regardless of whether they agreed with how frustrated I had become, I found that incredibly unprofessional and inappropriate—especially after we had reported the same problem multiple times and were simply trying to get someone to take responsibility for it. I asked to speak with a manager and was told there wasn’t one on site. I asked them to contact a manager, and they would not. At that point, I made it clear that my boyfriend and I were not leaving the reception area until we were able to speak with someone in management. We waited approximately two hours. It is also worth mentioning that this reception area is where guests check in and out, so this was not somewhere we particularly wanted to spend two hours of our vacation. We simply felt that after repeatedly reporting the problem and then being treated dismissively when we raised it again, speaking with a manager was necessary. Eventually, a manager arrived. The conversation itself was surprisingly brief, and one night of our stay was ultimately comped. The remainder of our stay was enjoyable, although the ants never completely went away. There are many things Tu Tu Tun Lodge does very well. The property is beautiful, the food was exceptional, the wood-burning fireplace was wonderful, and having the heated pool to ourselves in the evenings was fantastic. Those are the things I will remember fondly. However, I don’t believe the overall experience justified the price. The lodge advertises bicycles, but there really isn’t anywhere comfortable or safe to ride them, as the surrounding road did not feel appropriate for leisurely biking. There weren’t hiking trails directly on the property that we could enjoy. Kayaks are available, but with jet boats traveling quickly along the river, I personally didn’t feel comfortable kayaking there. There are also no televisions in the rooms, which didn’t bother us at all, but may be worth knowing for other guests. Ultimately, Tu Tu Tun Lodge is a lovely property with excellent food and some genuinely special touches. But when you’re charging around $700 per night and presenting a luxury experience, the expectations are understandably high. The ants were certainly a problem, but what bothered me far more was how the situation was handled. Problems happen, even at beautiful luxury properties. What separates exceptional hospitality is how those problems are addressed. Having to report the same issue repeatedly, being met with dismissive responses, hearing staff laugh behind my back, and then having to wait approximately two hours just to speak with a manager was not the level of service I expected. For approximately $3,000 for our stay, I expected a higher level of both room maintenance and guest service. Would I say it’s a beautiful place? Absolutely. Was the food amazing? Yes. Did we have some wonderful moments there? Definitely. But would I personally consider it a five-star experience or worth $700 per night? Unfortunately, no. *pics were from a video of the ants feasting on our turn down service cookies*

We stayed in a glass house. Would not go again. Overlooked the river along with Jerrys Jet Boats up and down the river and a recent forest clearcut across the way. The room was beautifully appointed but they put a king size bed in a 200 sq ft room. I had to crawl over my husband to get out of bed. The restaurant was first rate as was the food and service. This is prolly a great place for young marrieds but not for older people.