Tu Tu' Tun Lodge

❌ Incredibly Disappointing & Overpriced: Beautiful Property Ruined by Poor ManagementTotal Rating: 1/5 starsWe stayed here as part of a 4-week road trip and left with an incredibly bad, expensive taste in our mouths. For a luxury resort charging premium prices, the service, room size, and communication were entirely unacceptable. Honestly, we felt like we received much better service at the Hampton Inns we stayed in along our route—and at least they offered breakfast! We will never go back.The Check-In Nightmare & Lack of AccountabilityWe gave the lodge advance notice that we would be on the property well before noon. We were told our room would likely be ready by 3:00 PM. No problem—we grabbed lunch and walked the grounds (noting a frustrating lack of shaded outdoor seating). We tried to use the complimentary bikes, but only 1 of the 4 was actually available. Furthermore, there are no bike paths—only a crazy, winding two-lane highway that is far too dangerous for a casual ride.When we returned to the lodge at 2:45 PM to wait, we were told it would be closer to 3:00 PM but was "in process." We were continually strung along with this same excuse for another hour, meaning they didn’t even start cleaning our room until 3:30 PM. Even though we were staying in one of their most expensive rooms, we were made to wait, which felt entirely punitive. We were left feeling like "poor relatives" as we watched multiple other couples arrive and get checked in ahead of us.When we voiced our dissatisfaction, the front desk promised the manager would contact us that evening. It never happened. I asked again on day two, and she still wasn't available. I did finally get to talk to the manager, Hannah, and she offered a meager $100 food credit with absolutely no apology.Broken Amenities & High FeesWe were told prior to arrival that the property offered EV charging. Once we arrived, it became apparent that one charger was completely out of service, and the other remaining slow charger was continuously in use, leaving us stranded without a way to charge.We reserved a glass cabin with a river view—the most expensive tier. The base rate of $595 was steep enough, but after extra fees and taxes, it ballooned to an outrageous $800 a night. For that price, the glass room concept was incredibly gimmicky and not a relaxing place to be. The room was tiny (maybe 225 sq. ft. including the bathroom) with zero real storage. Because we were on a long road trip, most of our luggage had to stay in the car. To add insult to injury, the only small table in the room was completely cluttered with expensive retail items (wine, chocolate, etc.) for sale, with nothing priced under $20. The "nickel-and-diming" culture here is loud and clear.Very Limited Vegetarian Options & Slow DiningAs vegetarians, we found that dinner options on the property were extremely limited. One night, we ordered a lemony fettuccine dish. It took 1 hour and 20 minutes to arrive, and to our shock, it didn't even have any protein or substantial ingredients in it—just a meager 4-ounce portion of plain pasta fully prepared. Between one breakfast, one lunch, one dinner, and three drinks, our total bill for a two-night stay was over $1,800. The dining value and service here are completely ridiculous.Policy EnforcementThe lodge advertises a strict adults-only policy. While there were no toddlers, we observed several teenagers on the property who looked well under 18, leading us to believe they don't even enforce their own rules consistently.SummaryDo not let the photos fool you. Hannah’s lack of management presence, broken amenities, tiny accommodations, and astronomical prices make Tu Tu' Tun Lodge a massive rip-off. Save your money and stay somewhere that actually values its guests.

This property is wonderful! It’s a unique experience tucked away in a remote area of Oregon. The amenities were plentiful, 2 days & we did not even get to it all, bikes, kayaks, etc. The sauna is a nice retreat that we enjoyed. The restaurant was wonderful-food was amazing! This was a worthy splurge. The pool is a luxury here with a bar just up the steps. The end room we had was so lovely with a fireplace & a tub on the patio & river view made this hard to leave!

Not sure what I was expecting before we headed out to this Rogue River lodge but what I found was perfection. An amazing child free retreat, this incredibly beautiful lodge has everything we wanted and needed- amazing grounds, excellent food and wine, incredible service. And the glass cottages, oh my, they’re amazing. Highly recommend this lodge if you’re looking for rest and relaxation surrounded by beautiful scenery. We can’t wait to come back! Thank you to all!

Positives Tu Tu’ Tun Lodge is set on a beautiful property with well-kept landscaping and a peaceful, tranquil atmosphere. The real wood-burning fireplace in the room was a charming touch, and the sauna was a nice. Negatives Despite the lovely setting, the experience did not match the premium pricing or five-star reputation. We stayed in the main lodge for 3 nights. Check-in felt impersonal: the receptionist gave us a few basic details, walked partway down the path, pointed us toward our room at the end of the walkway, and left. It felt abrupt and less welcoming than I would expect from a property at this level. The room condition was the biggest issue. There were lots of moths, along with both dead and live bugs. We found many insects smashed on the walls, which immediately took away from the otherwise decent setting and made the room feel poorly maintained. They left a couple small cookies during turndown service. However, they also let in a fly and when we returned, the fly was happily enjoying our cookies, which ruined an otherwise thoughtful touch and made us reluctant to eat any food left out in the open. The handwritten welcome note was also disappointing. It was a nice idea, but it wished us a happy birthday even though we were not celebrating one, making it feel generic and showing a lack of attention to detail. Some amenities also fell short. The kayaks were quite old, the life jackets were dirty and smelled musty, and the $10 s’mores package felt significantly overpriced (for what was included (1 piece of chocolate, 1 marshmallow and 2 crackers) especially compared with resorts that provide these for free. We were also disappointed that some advertised experiences were not really available. The website highlights scenic cycling routes, but when we asked, we were told to ride on the main road because much of the surrounding land is private. The fishing “experience” amounted to being told we could fish if we had a license. The spa was closed for renovations. Overall There is no doubt the setting is beautiful, but for the price, I expected better-maintained rooms and equipment, more attention to detail, better execution and a higher level of hospitality. In the end, the stay fell short of what I would expect from a true five-star property, and the experience did not live up to the way it was advertised and very overpriced.

Shameful and greedy business. BE VERY CAUTIOUS if attempting to book here. While on a fabulous road trip throughout Northern CA and OR, my husband and I noticed that a storm with heavy rain was heading our way. After several active days on the road, Tu Tu Tun Lodge looked like a nice place to chill, have some good food and enjoy a spa treatment or two. I only had my cell phone so I called rather than trying to book online with my little screen. After talking with the woman about room options, I gave her my credit card info and booked a room. I then asked her if I could book the dinner reservations and spa treatments with her as well. She said that while she could help with the restaurant, the spa was closed. I initially thought she meant it was closed for the day but after a couple more questions realized it was closed for repair or renovation. I quickly realized we might not want to spend so much money to sit in a room and watch the rain. I asked her to hold off on booking the room until I could talk it over with my husband and get back to her. She said, "No, I asked permission to charge your card and you granted it." and she reminded me that all calls are recorded. I said that it was only 30 seconds ago and I didn't realize the spa was closed. She said that it states it on the website. Well, take a look yourselves. It says "Stay tuned for the reopening of our seasonal spa." On top of a lovely spa type photo. Hard to determine that on a cell phone. I asked to speak to a manager. She said that maybe a manager would call when they get in. After several hours and no call, I called back. The same woman answered and said that she had talked to the manager and there will be no refund because we were outside of the 14 day cancelation policy. It was 30 SECONDS after! It seemed like a booking agency who didn't want to loose their commission (looks like $189 service fee). I am currently disputing the $678.00 charge with my credit card company. Beware.