Tu Tu' Tun Lodge

Gorgeous Property, amazing food, five star people like Abigail and Cameron!! Will be back!!

We were so excited for our stay at Tu Tu Tun Lodge. My boyfriend booked it months in advance as a surprise for my birthday, and there were definitely some wonderful parts of our experience—but unfortunately, there were also some significant issues that made it very difficult to justify the roughly $700-per-night price. Our arrival was fantastic. The young man who checked us in was incredibly kind, professional, and welcoming. He gave us a tour of the property, explained everything we needed to know, including the wood for our fireplace, and made check-in effortless. We stayed in a King Corner room with a private balcony, soaking tub, and wood-burning fireplace. My boyfriend had also arranged for flowers and my favorite wine to be waiting in the room for my birthday, and the lodge did a beautiful job with that. The room itself was gorgeous, and the fireplace was easily one of my favorite features. Unfortunately, almost immediately after arriving, I noticed ants all over the bathroom counter and around the bathtub. We notified the front desk, and someone was sent to clean them up. That evening, we had dinner at the lodge. I was disappointed that the Wagyu filet I had been looking forward to was unavailable, but honestly, the food was outstanding. My boyfriend had the vodka pasta, which was phenomenal, and everything we ate during our stay was excellent. The food was absolutely one of the highlights. After dinner and drinks at the bar, we returned to our room to change for the pool. The heated pool has no set closing time, which we loved, and we ended up having it completely to ourselves at night. When we returned to our room, however, we discovered that cookies had been left during turndown service—and the ants were having a feast on them. By that time, the lodge had essentially shut down for the evening. There was no front desk staff or manager available to help us. The next morning, we reported the ants again and were told someone would take care of the problem. We spent the day hiking and exploring the area, returned to change for dinner, and once again found ants in our room. We reported it yet again. By the following morning, the ant problem had become significantly worse. My boyfriend took a video of the ants, and we went down to reception to address the issue again. At this point, we had been dealing with ants since the day we checked in, despite repeatedly notifying staff, and no one had offered any meaningful solution or compensation. Unfortunately, this is where our experience went from disappointing to genuinely upsetting. There were two women working in the reception area when we came down. I sat down, explained that I was extremely unhappy with the situation, and showed them the video of the ants. Rather than feeling as though my concerns were being taken seriously, I found both women to be rude, dismissive, and condescending. Their response was essentially that the lodge is “in nature” and that they had recently experienced their first rain. I understand perfectly well that this is a lodge surrounded by nature. However, there is a significant difference between encountering insects outdoors and having ants repeatedly throughout a room costing approximately $700 per night. What made the situation even more upsetting was the attitude we received while trying to resolve it. At one point, after I had stepped away, I heard the women laughing behind my back. Regardless of whether they agreed with how frustrated I had become, I found that incredibly unprofessional and inappropriate—especially after we had reported the same problem multiple times and were simply trying to get someone to take responsibility for it. I asked to speak with a manager and was told there wasn’t one on site. I asked them to contact a manager, and they would not. At that point, I made it clear that my boyfriend and I were not leaving the reception area until we were able to speak with someone in management. We waited approximately two hours. It is also worth mentioning that this reception area is where guests check in and out, so this was not somewhere we particularly wanted to spend two hours of our vacation. We simply felt that after repeatedly reporting the problem and then being treated dismissively when we raised it again, speaking with a manager was necessary. Eventually, a manager arrived. The conversation itself was surprisingly brief, and one night of our stay was ultimately comped. The remainder of our stay was enjoyable, although the ants never completely went away. There are many things Tu Tu Tun Lodge does very well. The property is beautiful, the food was exceptional, the wood-burning fireplace was wonderful, and having the heated pool to ourselves in the evenings was fantastic. Those are the things I will remember fondly. However, I don’t believe the overall experience justified the price. The lodge advertises bicycles, but there really isn’t anywhere comfortable or safe to ride them, as the surrounding road did not feel appropriate for leisurely biking. There weren’t hiking trails directly on the property that we could enjoy. Kayaks are available, but with jet boats traveling quickly along the river, I personally didn’t feel comfortable kayaking there. There are also no televisions in the rooms, which didn’t bother us at all, but may be worth knowing for other guests. Ultimately, Tu Tu Tun Lodge is a lovely property with excellent food and some genuinely special touches. But when you’re charging around $700 per night and presenting a luxury experience, the expectations are understandably high. The ants were certainly a problem, but what bothered me far more was how the situation was handled. Problems happen, even at beautiful luxury properties. What separates exceptional hospitality is how those problems are addressed. Having to report the same issue repeatedly, being met with dismissive responses, hearing staff laugh behind my back, and then having to wait approximately two hours just to speak with a manager was not the level of service I expected. For approximately $3,000 for our stay, I expected a higher level of both room maintenance and guest service. Would I say it’s a beautiful place? Absolutely. Was the food amazing? Yes. Did we have some wonderful moments there? Definitely. But would I personally consider it a five-star experience or worth $700 per night? Unfortunately, no. *pics were from a video of the ants feasting on our turn down service cookies*

We stayed in a glass house. Would not go again. Overlooked the river along with Jerrys Jet Boats up and down the river and a recent forest clearcut across the way. The room was beautifully appointed but they put a king size bed in a 200 sq ft room. I had to crawl over my husband to get out of bed. The restaurant was first rate as was the food and service. This is prolly a great place for young marrieds but not for older people.

Tu Tu Tun Lodge is a lovely 4 star hotel that has a spectacular setting along the Rogue river. Very tranquil and slow paced, it is a perfect place to chill for a few days. If you enjoy kayaking, biking or fishing, this is certainly a place for you. We did none of these but still enjoyed some drives around the area and relaxing at the pool. While it is listed as a 5 star, it does not come up to that level for a number of reasons. The room we had was comfortable but the bathroom is small with only 1 sink and it lacked some expected items like flip-flops or slippers and the outlets are not in the most convenient locations. A real problem is the lack of good wifi unless in the lobby. Just sitting on our balcony or by the pool or patio was a loss of connection. The restaurant is pretty good and their pastas were very tasty (excepting when they put parmigiana on a pasta with shrimp). Service is inconsistent with some long waits for drinks and apps; I don’t have the impression that the wait staff is very experienced. Service at the pool was close to non-existent even though there is supposed to be someone serving drinks. One real problem for me was the attitude at the front desk when confronted with a criticism. When you arrive they provide a list of places to go around the area and that includes a map of the area with the locations noted. When we came back after no luck in trying to find the 2nd place they recommended, I stopped at the office to point out the map was not accurate. As soon as I started to say map, the young man at the desk said the map is very inaccurate and they are aware of that. When I responded that it would have been helpful to know that ahead of time, all I got from both the young man and woman at the desk was a cold stare and defiant look. Nothing else. Since this area does not have decent cell service, we drove around for an hour looking for a place that was pictured on the north side of the river when it is actually on the south side. The attitude of the front desk personnel was very disrespectful and not what you would expect from a 5 star hotel or any personnel in the service industry. Maybe all of the above are due to the new ownership that is mentioned in prior reviews and it will eventually be corrected. I hope so as I wouldn’t mind returning at some point if we find ourselves back in this part of the country. But until I see other comments that show the service level has been restored, I wouldn’t bother.

❌ Incredibly Disappointing & Overpriced: Beautiful Property Ruined by Poor ManagementTotal Rating: 1/5 starsWe stayed here as part of a 4-week road trip and left with an incredibly bad, expensive taste in our mouths. For a luxury resort charging premium prices, the service, room size, and communication were entirely unacceptable. Honestly, we felt like we received much better service at the Hampton Inns we stayed in along our route—and at least they offered breakfast! We will never go back.The Check-In Nightmare & Lack of AccountabilityWe gave the lodge advance notice that we would be on the property well before noon. We were told our room would likely be ready by 3:00 PM. No problem—we grabbed lunch and walked the grounds (noting a frustrating lack of shaded outdoor seating). We tried to use the complimentary bikes, but only 1 of the 4 was actually available. Furthermore, there are no bike paths—only a crazy, winding two-lane highway that is far too dangerous for a casual ride.When we returned to the lodge at 2:45 PM to wait, we were told it would be closer to 3:00 PM but was "in process." We were continually strung along with this same excuse for another hour, meaning they didn’t even start cleaning our room until 3:30 PM. Even though we were staying in one of their most expensive rooms, we were made to wait, which felt entirely punitive. We were left feeling like "poor relatives" as we watched multiple other couples arrive and get checked in ahead of us.When we voiced our dissatisfaction, the front desk promised the manager would contact us that evening. It never happened. I asked again on day two, and she still wasn't available. I did finally get to talk to the manager, Hannah, and she offered a meager $100 food credit with absolutely no apology.Broken Amenities & High FeesWe were told prior to arrival that the property offered EV charging. Once we arrived, it became apparent that one charger was completely out of service, and the other remaining slow charger was continuously in use, leaving us stranded without a way to charge.We reserved a glass cabin with a river view—the most expensive tier. The base rate of $595 was steep enough, but after extra fees and taxes, it ballooned to an outrageous $800 a night. For that price, the glass room concept was incredibly gimmicky and not a relaxing place to be. The room was tiny (maybe 225 sq. ft. including the bathroom) with zero real storage. Because we were on a long road trip, most of our luggage had to stay in the car. To add insult to injury, the only small table in the room was completely cluttered with expensive retail items (wine, chocolate, etc.) for sale, with nothing priced under $20. The "nickel-and-diming" culture here is loud and clear.Very Limited Vegetarian Options & Slow DiningAs vegetarians, we found that dinner options on the property were extremely limited. One night, we ordered a lemony fettuccine dish. It took 1 hour and 20 minutes to arrive, and to our shock, it didn't even have any protein or substantial ingredients in it—just a meager 4-ounce portion of plain pasta fully prepared. Between one breakfast, one lunch, one dinner, and three drinks, our total bill for a two-night stay was over $1,800. The dining value and service here are completely ridiculous.Policy EnforcementThe lodge advertises a strict adults-only policy. While there were no toddlers, we observed several teenagers on the property who looked well under 18, leading us to believe they don't even enforce their own rules consistently.SummaryDo not let the photos fool you. Hannah’s lack of management presence, broken amenities, tiny accommodations, and astronomical prices make Tu Tu' Tun Lodge a massive rip-off. Save your money and stay somewhere that actually values its guests.