Sofitel Gold Coast Broadbeach

Good location and great service from hotel staff. A big thank you to Tatiana from the concierge team who helped us during a flat tyre incident yesterday. She made all the necessary calls, offered to wait for roadside assistance, and even used her personal phone to make things easier. She encouraged my family to go for breakfast while she handled everything. Truly exceptional service.

I stayed for two nights and had a very good stay. My room even had a nice view of the sea! The location was very convenient, with a nearby Woolworths, Starbucks, and several other restaurants and cafés. The beach is also within easy reach. The nearest tram station is Broadbeach North, making it convenient to get around the Gold Coast. If you're travelling by bus from other parts of the Gold Coast, the hotel is also manageable to reach, and travelling onwards to Brisbane by tram and train is convenient as well. The room was great overall. The only issue I encountered was that the deadbolt on the main door was faulty, but everything else was on point. Overall, I had a comfortable and enjoyable stay in a great location.

Customer service is great from check in to check out. Was here 20 years ago, rooms are great size. Restaurant served great food, worth the price. Was upgraded due to membership status which was great. Not sure why in 2026, hotels still require a bond from loyal members. Will be back

Fantastic hotel and service experience. It is a bit dated but the location is great and the service if impeccable. I arrived late after a long workday and then a flight up for a conference the next day. The front desk agent who checked me in was exceptional - efficient, pleasant and clearly passionate about providing a great guest experience. She even gave me a glass of bubbles to enjoy as I settled into my room. I had a wonderful room on the top floor with a beautiful ocean view. The rooms have been refurbished and are a great size so that they weren't the most modern was not an issue for me. Very comfortable bed as always and wonderful to wake up to an ocean view and a coffee (Nespresso machine) on the balcony. Breakfast was fantastic - despite being busy, I was immediately shown to a table, and my coffee order was taken, which arrived promptly. Pleasant service throughout, with warmth. The gym was small but adequate but it was right above a mall with a branch of my usual gym and the running path along the foreshore was only a block away so many options for fitness. I didn't get to use the pool/spa during this stay. Being only a couple of blocks from the new tram also makes transport easy. Overall, I would love to stay again.

My wife and I stayed at Sofitel Broadbeach to attend the Pacific Airshow, because of previous good experiences. The amenities, staff and restaurants were first class. Thank you Sofitel