Sofitel Gold Coast Broadbeach

Staff very professional, location obviously is excellent. Plenty of restaurants close by. Rooms are quiet atmosphere and clean good for sleeping. The only thing is the TV no availability for Netflix.

Ananmi is a.staff member who is fantastic she solved a problem with my Internet in no time no other staff member could do it but she patiently fixed it I am so happy that I could not stop thanking her

The hotel is close to convention centre- shops restaurants and beach. So position excellent. the rooms are fine- i had a low but large room well equipped. My only issue why it got 4 rater than 5 stars is the lack of a comfortable lobby. The entrance is functional- no comfortable seats- no area to chill not in the room- where you can get coffee or snack. i asked where lobby was and told there is bistro upstairs- that's not the same thing. Practically speaking if a hotel doesn't have a lobby then might as well take an apartment hotel- cheaper and bigger which i will probably do next time

Fabulous conference stay - beautiful room and food options, brilliant location, 2 minute walk to venue, attentive staff

Although I complied with Accor's earlier email to check-in online, apparently another rather lengthy check-in was deemed necessary when we arrived. I discovered we got charged an extra $ 30 for "ocean view", something that came as a surprise. They charge $ 50 per night to park your car in the carpark underneath. We got room 1004, which was generous in size with a very comfortable bed, desk and plenty of storage. The decor feels rather dated, but everything you need is there, including a small Nespresso machine with some pods. The "ocean view" is simply not there ; instead you overlook ugly rooftops and the building sites in Vic square. On Saturday night the noise of bars and nightclubs was really loud and went on till early Sunday morning ; it would appear there's no soundproofing. The bathroom is excellent with both walk-in shower and bath ; nice Balmain pump bottles. Breakfast is on floor 3 and, true to Sofitel standards, is high quality - but at $ 50 per person, you'd expect that. The room itself feels cold and cafetaria-like and needs re-designing to make it more intimate. We had some drinks in both the bars, because the main one closed ridiculously early (10pm I think). The Sports Bar is more an Australian Pub, with gaming machines and large TV screens. Overal, the Sofitel Broadbeach has a sensational location, has spaceous rooms and good breakfast. But to keep the "Sofitel" label it needs a renovation. Or re-brand to Mercure.