The Ritz-Carlton, Grand Cayman

Service at a Ritz is always top-notch. Welcomed by name upon check in by multiple people radioing to one another inconspicuously, and they do a wonderful job of making you feel incredibly welcomed upon arrival. Cold drinks and delicious cookies that they encourage you to take as many as you'd like (and I did bc they'd so good. Haha). Everyone at the resort is incredibly kind and attentive and service-wise it's what one of the things the Ritz is known for. We are here for a big occasion - 10 year wedding anniversary plus a baby-moon and came here to celebrate because we wanted the best of the best. They were very kind and upgraded us to a partial ocean view (and it is very partial, but much appreciated). We are in a double queen room (even though it's our anniversary haha so we get separate beds, I suppose) and in a couple days have found a long room with a partial ocean view for us, also much appreciated. The reason I'm only giving this 3 stars is because the cleanliness isn't quite what I'd expect of a Ritz. Our bathroom has toothpaste/spit on the faucet, some dirty stuff in front of the toilet on the floor, and the mouthwash has already been used. I wanted to take a bath (I'm 7 months pregnant), but not quite feeling like the tub will be as clean as I'd like and expect of a ritz property. There's also quite a bit of dirt/grime in some of the hallway areas. I know this is an island and some islands aren't quite up to par with US standards, but at a Ritz I would expect more. To me his hotel looks like a regular tier 5 Marriott, but with Ritz customer service. The beach is very pretty, but chairs are quite close together... like... an inch from a stranger (luckily everyone's super nice) and the pools aren't anything spectacular, but all very nice. 2 of the restaurants are closed and some guests we spoke with tonight said the food was just okay, so we decided to get dinner off property today... speaking of which... the "quiet" pool is about 50 feet from the highway so you get to hear cars and trucks driving by at the "quiet" pool. I guess I'm a little disappointed in the average pools and the close proximity to the highway, the cleanliness of our bathroom and the hallways, and that 2 restaurants are closed. It's a pretty beach (it's short and steep, but gorgeous water and nice sand) and service is awesome. Was kind of expecting more of a Ritz, though.

OMG the bech...the water....it is gorgious. The Ritz lived up to its name. Eating (and drinking) on the beach is a wonderful pass time. It was crowded because of four cruise ships in port....but still worth the time and effort.

I was treated to this spa for my birthday and absolutely LOVED it. I was pampered from head to toe and treated like royalty. I had a couples massage and everything from the facilities to the products and the massages themselves had me relaxed and rejuvenated. I cannot wait to visit again.

My finance and I just returned from an awesome five night stay at the Ritz Carlton Grand Cayman. The entire hotel is kept immaculately clean at all times and in great condition. The rooms are beautiful, modern and in great condition. We loved that the rooms come with a complimentary Nespresso Espresso and Coffee machine. It keeps you from having to leave your room for a long walk (and spending money) every time you desire an espresso or cup of coffee. The turn down service in the evenings leaves you with a perfect room and fresh towels when you return from dinner which is great. The facilities are very modern and first class. We loved the gym which has more than 40 pieces of cardio equipment including a stair master which you don't see in many resort hotels. The Spa is beautiful with relaxing steam, sauna, hot tub and the massages were amazing. We highly recommend the Spa treatment where one therapist massages your head and shoulders while another massages your feet and legs at the same time. We both had it and loved it! The food at the pool and beach is excellent for lunch albeit a bit pricey but we were expecting that given we were staying at the Ritz on a beautiful Island. We were disappointed that the restaurant Blue was closed for the slow season however, we had a fantastic meal at Seven restaurant with exceptional service, delicious food, warm atmosphere and a post dinner cigar out on their deck. The Sommelier Brendan was also exceptionally personable and went out of his way to enhance our dinner. His knowledge is exceptional and if you enjoy talking wine he is passionate and unpretentious. The staff throughout the entire hotel were all so friendly, helpful and attentive. While the daily resort fee of $75.00 seems high, if you use the included services it is more than justified. The hotel has these really relaxing mesh lined floating and anchored tubes in the ocean that are so relaxing to lay in. They also have complimentary water paddle bikes which we had a great time using. Complimentary water is everywhere including the pool, beach and room and we loved the complimentary snow cones by the pool/beach which we noticed and enjoyed one of the days we were there. Special Tip, there is a kids play room off of the pool area that has a ping pong table in it. My fiance and I pretended to be kids..... and had a blast competing against each other on that pong table. At one point we conversed with the hotel manager Hermes and asked him about a special accommodation and his response was the best we have ever heard from a resort manager when he said "This is the Ritz Carlton, anything is possible". Jacopo the front desk manager went out of his way to make us feel special. Things we would love to see added to the hotel the next time they renovate are: A ceiling fan in the bathroom to process out the steam from the shower, heated floors, a physically larger shower space, and complimentary snacks (besides apples and water) in the Spa / Sanctuary changing rooms. Overall we rate the Ritz Carlton in Grand Cayman as an exceptional experience, great staff and beautiful facilities and we will definitely return!

This hotel was absolute perfection. Starting with before I arrived, Nancy in customer relations was the perfect help. She helped organize my family's three rooms to be together/connecting, organized cribs and high chairs, and even organized birthday cakes for two members of the group. When we arrived, she met us at the front desk with rum punch and non alcoholic refreshments, helped us get checked in (early!) and then escorted us all the way to the room to help us get settled. We spent nearly every day at the pool, and splurged for the private cabanas... which were worth every single penny. (Nancy helped us get those booked prior to coming too). Our butler, Claudio, was absolutely amazing! So attentive, kind, fun, and thoughtful towards my entire family. He even bought a stuffed animal for the toddler with us! Claudio truly made our days awesome! But the entire pool staff was superb! Gede was always there to help too - whether it was delivering a drink to us in the pool (and Oceanside!) or giving high fives and fist bumps to the kids, he was a smiling face every day. Honest to say... as a platinum premier member and after nearly 1500 nights in a Marriott hotel... this staff was BY FAR the friendliest. The grounds and rooms are pretty amazing too. It's a large property and the ocean side was amazing. It would be a hike if you were in a group and not together on the same side of the property, so try to book rooms close together if you're in a group. The rooms are good sized, not gigantic but definitely not small and absolutely comfortable. Beautiful beaches (way nicer than the hotels next door - with less pine cones and tree fallings). Lots of beach chairs, with covers, and even floating hammocks in the ocean. The pool bars food is legit good too so no need to leave the pool/ocean all day. Restaurants at night are a little fancy for a family with kiddos and a couple of them were closed due to renovations. However, there is an amazing Mexican restaurant across the street that will hit the spot if you want a more casual evening. This hotel is absolute perfection - from the staff to the grounds to the amenities - and we truly can't wait to come back!