I last visited the hotel in 1985 - apart from installing WiFi (which connects only intermittently inside the rooms) and building a spa nothing seems to have changed. But time has taken its toll and the infrastructure is now decrepit. There is mould growing on the walls in the en-suite garden outside our room (forgivable in a tropical country), rusty nails secure the panes of glass in the door to the outside. Mould is also growing on the door frame to the bathroom, poorly covered with paint (unforgivable). Service is friendly but slow - I speak Portuguese which was lucky as apart from reception few speak it. The one exception was the trainers in the gym - who were both excellent, professional and incredibly helpful. Compared to outside the hotel the food is way overpriced. The breakfast was adequate albeit more like a four star hotel than a five star hotel, orange juice is from a carton not freshly squeezed which even the lowliest “padaria” would do - although the “pao de queijo” (cheese bread balls) were excellent. We visited mid week with hotel occupancy at I guess less than 10%. Pool service was slow (I hate to think what it would be like at weekends when the hotel is apparently full) - and the nachos served there with guacamole were clearly Doritos. Their roped off beach area was dirty, with used tissues, beer cans and plastic bottles on the ground. There were staff posted there to provide service, they simply looked on oblivious to the impression it was creating. Sadly way past its prime - badly in need of renovation and with service standards that need a reboot, this is likely the last time we will stay here. Goodbye and farewell Casa Grande.

We met our friends at the lobby bar. Fantastic service from Ronaldo. Great cocktails and various appetizers. The wine list is on a tablet but with very good selection. Overall a great experience and we will be back. Also, this location is great for staying anyplace in the area.

Old hotel, has mold, it’s barely renewed Noise. Fridge, windows, even engines. Bad service. Workforce too inexperienced. Expensive. It’s a scam. People stay because they have not much option. Not because it is worth it.

The most differentiating feature , never experienced anywhere, was the staff was constantly laughing and smiling.. it was genuine.. I asked some of them.. it's not only HR training, but they said they loved working there and been in the same hotel and grown in responsibility over 10-12 years.. Sheer joy for us.. our joy is their happiness, and our problems, their concern.. Of course the property is huge and awesome.. very good spa facilities and located on a beautiful beach A perfect holiday..

It is not a bad hotel but a little pricy compared to what you get further away from Sao Paulo. Rooms are quite small if you travel with a kid. Breakfast is great with excellet service most of the time. Sometimes some of the staff are there to collect salary instead of giving service. E.g. A breakfast staff that did not know where the omeletts were made or the another employee wandering the corridors that could not point us to our room. As one a few good alternatives close to SP this is an OK getaway if it wasnt so pricy. on the other hand everything is pricy around SP.