Red Level at Gran Meliá Palacio de Isora

The Gran Melia Palacio de Isora is special BUT Red Level is more than special it’s perfect… The atmosphere, the views, the peace, the quiet, the cool wind blowing through the perfectly designed walkways, waking up to those views…the views of the Atlantic shimmering in the sun surrounded by the dramatic backdrop of mountains sheer visual drama and simply breathtaking .. Breakfast overlooking the sea is fit for Kings and Queens served with love and humility by staff who’s smiles radiate warmth and genuine affection…tapas on tap all day, daily sundowner with more creative tapas and free flowing drinks and always those radiant smiles because the Jewell of this wonderful Crown is the people who are just very special and none more so than the wonderful Red Level Front of House Team, so caring and attentive without ever being intrusive, all deserve mention from Mohamed, Rafa, Jose, Dennis, Gustavo , Mario and Lucas to Vero, the very lovely Vero who looks after us like family every trip we make to this very special place. Thank you Red Level for always delivering and creating a place for us that we hate leaving but just love coming back to..

Our 3rd visit — and our best trip yet! Rooms, restaurants and entertainment were as excellent as ever, but what really makes this hotel special for us is the people and the exceptional service they provide, both before arrival and throughout the stay. Red Level is what sets the experience apart. A couple of weeks before arrival, Denis kindly arranged our preferred restaurant reservations at times that suited us perfectly — many thanks for making this so easy. Check-in was seamless, overseen by the lovely Vero, who ensured our specific room and location request was honoured. Head Butler Jose then showed us to our room and, within five minutes, we were by the pool with a cocktail in hand — exactly how a holiday should begin! Jose is a real credit to the hotel. You’ll regularly see him around reception and the pool area, chatting with guests and making sure everyone is looked after. The pool bar team are, without exception, fantastic. They work incredibly hard to ensure you always have everything you need — and often anticipate things you didn’t even realise you wanted. Drinks service to your lounger was attentive, quick and always delivered with a smile. This year we chose a garden room with a large terrace leading directly onto the Red Level pool, which was a fantastic choice. We could enjoy drinks and food either at our loungers or delivered straight to our terrace — a real luxury and a big plus. A special thank you to the pool team, especially Angel, Pablo and Alejandro. Carlos is a true star when it comes to evening bar service. We’ve seen him every year and he always has such a cheerful attitude while being incredibly efficient, even during the busiest evenings. Karen was another highlight and we enjoyed chatting with her. We always choose the All Inclusive option, which works perfectly for us. We come away to relax and perfect our sun-lounging skills, so we don’t feel the need to leave the hotel. The Red Level All Inclusive option includes premium spirits, cocktails and menu items such as chateaubriand and lobster, which attract supplements on other packages. The gardens and all areas of the hotel were immaculate. You constantly see staff sweeping pathways, maintaining the grounds and ensuring everything looks perfect. Every member of staff we passed greeted us with a cheerful “Hola” We met some wonderful people during our stay and will definitely return — first and foremost because of the long-serving team members who remember guests year after year and make the experience so special. Thank you to everyone at Red Level for another outstanding holiday.

The Red Level experience exceeded all expectations. From the dedicated reception on arrival, I felt relaxed and looked after, from the second we arrived. The room was huge, modern and very well looked after. The outside terrace with whirlpool bath and 2 sundress with direct access to the Red Level, adults only, pool was simply amazing. The food choices on our all inclusive stay was extensive and small Red Level touches everywhere made it a holiday that I didn’t want to leave! If you are considering this hotel, with Red Level experience, you really must try it! The only single quibble - even with the Red Level all inclusive you had to pay for drinks on the sunset roof terrace. So we didn’t!

This is a really beautiful hotel, and hugely spacious! I’m told that the hotel was running at 90% capacity when we stayed but you didn’t feel it, as it’s so large and well organised. Staff couldn’t do enough for us, and we were always greeted with a smile. The restaurant food was simply exceptional (you need to book but this was no problem) buffet food was also good, although buffet doesn’t run at lunchtime which was not obvious to us at first. There are many other places to eat at lunch but sometimes a small queue. Really family friendly but also excellent adult only areas, highly recommended!

As always we have had a fantastic 10 nights at this great hotel everyone has been so helpful ,Jose and his team Muhammed ,Ray , Mario to name just a few make the holiday special , the restaurants are excellent again with great service always with a smile . The Redlevel breakfast again has everything you could want with the freshly ordered food piping hot . The reception couldn’t be more helpful and always at the end of the phone if needed. Jose arranged a fantastic trip Whale watching off the Island of La Gomera on a beautiful sail boat with lunch at a secluded beach thanks again to everyone at the hotel for making our holiday special see you all in September when we will be back. Mick and Wendy Middleton