Red Level at Gran Meliá Palacio de Isora

Just on our last day on the red level, we have stayed lots of times before and once again we have had a perfect stay! This hotel for us is outstanding, we come back year after year and I am already planning my next stay! The staff are all polite and professional and genuinely want to make sure your stay is perfect. I cannot praise the hotel enough x

Having returned to the Red Level several times for our re.treats, we can only describe it as simply wonderful. The hotel boasts elegant, spacious rooms that are serviced twice daily, a heated pool, and a dedicated restaurant. Staying at Red Level also grants access to the full array of hotel facilities, including the spa, multiple restaurants and bars, entertainment options, and additional pools. What we love most is the freedom of choice: we could drift between the calm of Red Level and the livelier areas of the main hotel as the mood took us. Every restaurant offered exceptional dining, with the Roof Top at sunset being a magical experience, and Agave serving as the perfect spot for a leisurely lunch. The drinks menu is broad and carefully curated; each cocktail and beverage we sampled was crafted to perfection. The staff are charming and attentive. A special mention to Beatriz G., whose warm smile, efficiency, and eloquence added an extra sparkle to our days. The location is ideal, just a short walk from the village, with a picturesque seafront path leading to beaches and natural pools. We were blessed with lovely sunshine and a pleasant 25°C, a true tonic for mind and body. We cannot recommend the Red Level highly enough.

This was our third visit to Gran Melia Palacio De Isora, but the first time at RedLevel. Outstanding on every level and we both throughly enjoyed out stay

Lovely hotel set in beautiful grounds, very spacious with something for everyone. The Red Level adults-only area is particularly lovely. My only criticisms would be that quite a few sunbeds were broken, there was no towel kiosk so towels had to be collected upstairs, and there was no assistance available to help move the heavy loungers and parasols — which is challenging in an area where most guests are over 50. The rooms, while comfortable and spacious, were not quite as clean as expected in places, and there were a few items showing signs of wear and tear. That said, anything that broke was repaired swiftly once reported. There is a great selection of restaurants and they are easy to book, although I would recommend booking before arrival, which is possible with Red Level. The Red Level breakfast staff were delightful and breakfast is served until 11am. From 12–4pm there is a selection of drinks and nibbles available; however, this was quite heavy on sweet pastries and lacking savoury options. Some crudités or savoury snacks would have been a welcome addition. Overall, a fabulous stay in beautiful surroundings, and it was lovely not having to rely on taxis or book restaurants outside the hotel.

This was our return stay to this Melia and it's far the best resort on the Canary Islands. Fantastic location with so much space everywhere...Provides a feeling of luxury in all public places, restaurants, bars, pools. Both times we stayed in their Red Level areas, where you get extra benefits, like better rooms, some restaurant or pools for Red Level guests only, also some Adults only areas only benefits. We found the extra money well spent. The choice of Restaurants and general level of food is excellent. Staff all round is very friendly and good in their jobs.