Red Level at Gran Meliá Palacio de Isora

The Red Level at Gran Meliá Palacio de Isora is in a Class of Its Own My wife and I just returned from our third consecutive year at the Gran Meliá Palacio de Isora, staying from February 13th to the 18th. We return every year specifically to celebrate my wife’s birthday, and once again, the resort exceeded every possible expectation. While the entire property is a stunning, impeccably clean, and beautifully maintained oasis, it is the Red Level (Adults Only) experience that keeps us coming back. We were given a truly magnificent ocean front room featuring a private whirlpool. There is nothing quite like the "unforgettable" feeling of watching the Atlantic waves from your own balcony. The resort itself is breathtakingly beautiful and taken care of with such obvious pride and detail, but the Red Level provides that extra layer of exclusivity and peace that makes a holiday feel like a dream. We made reservations at each of the incredible restaurants on-site. From the first night to the last, the food was consistently incredible and the service was nothing short of top notch. Every meal felt like a special event, perfectly fitting for a birthday celebration. What truly sets this resort apart is the human element. We want to extend a massive, heartfelt thank you to Vero, the Assistant Director at the Red Level. Vero is the heart of this operation; she personally ensured that every detail of our stay was flawless and made the "most fantastic" experience possible for us. However, we know that an experience this seamless is a massive team effort. We want to specifically highlight: * The Red Level Desk: Their professionalism and warmth make the check-in and concierge experience feel personal and elite. * The Adults-Only Pool Team: The service poolside was amazing—attentive, friendly, and always one step ahead of our needs. * In a world where you can travel anywhere, the Red Level team makes it impossible for us to want to go anywhere else. They don’t just host you; they treat you like family. To Vero and the entire Red Level team: thank you for making my wife’s birthday so memorable once again. You have created memories for us that will last a lifetime, and we are already looking forward to our fourth visit next year! Sincerely Tito & Charleen

Just on our last day on the red level, we have stayed lots of times before and once again we have had a perfect stay! This hotel for us is outstanding, we come back year after year and I am already planning my next stay! The staff are all polite and professional and genuinely want to make sure your stay is perfect. I cannot praise the hotel enough x

Having returned to the Red Level several times for our re.treats, we can only describe it as simply wonderful. The hotel boasts elegant, spacious rooms that are serviced twice daily, a heated pool, and a dedicated restaurant. Staying at Red Level also grants access to the full array of hotel facilities, including the spa, multiple restaurants and bars, entertainment options, and additional pools. What we love most is the freedom of choice: we could drift between the calm of Red Level and the livelier areas of the main hotel as the mood took us. Every restaurant offered exceptional dining, with the Roof Top at sunset being a magical experience, and Agave serving as the perfect spot for a leisurely lunch. The drinks menu is broad and carefully curated; each cocktail and beverage we sampled was crafted to perfection. The staff are charming and attentive. A special mention to Beatriz G., whose warm smile, efficiency, and eloquence added an extra sparkle to our days. The location is ideal, just a short walk from the village, with a picturesque seafront path leading to beaches and natural pools. We were blessed with lovely sunshine and a pleasant 25°C, a true tonic for mind and body. We cannot recommend the Red Level highly enough.

This was our third visit to Gran Melia Palacio De Isora, but the first time at RedLevel. Outstanding on every level and we both throughly enjoyed out stay

Lovely hotel set in beautiful grounds, very spacious with something for everyone. The Red Level adults-only area is particularly lovely. My only criticisms would be that quite a few sunbeds were broken, there was no towel kiosk so towels had to be collected upstairs, and there was no assistance available to help move the heavy loungers and parasols — which is challenging in an area where most guests are over 50. The rooms, while comfortable and spacious, were not quite as clean as expected in places, and there were a few items showing signs of wear and tear. That said, anything that broke was repaired swiftly once reported. There is a great selection of restaurants and they are easy to book, although I would recommend booking before arrival, which is possible with Red Level. The Red Level breakfast staff were delightful and breakfast is served until 11am. From 12–4pm there is a selection of drinks and nibbles available; however, this was quite heavy on sweet pastries and lacking savoury options. Some crudités or savoury snacks would have been a welcome addition. Overall, a fabulous stay in beautiful surroundings, and it was lovely not having to rely on taxis or book restaurants outside the hotel.