Red Level at Gran Meliá Palacio de Isora

We loved our stay at RedLevel Gran Melia Palacio de Isora. From the friendly reception to the services and amenities to the tranquil pool and sea side Bali beds- it perfectly fit our holiday plans. The hotel is large and families seemed to be enjoying the family friendly areas. The pool side bar, day time snacks at the RedLevel Bistro, happy hour as well at the Bistro and restaurants (including those a 10-15 minute walk from the hotel along the cliffs to Acala..highly recommend Muelle Viejo for seafood) we enjoyed every minute. A hidden secret at the hotel is the Entre Cielos rooftop bar which at the moment is only open on the weekends but has beautiful sunset views, tapas and a variety of cocktails. We were after a serene, relaxing holiday and while we enjoyed seeing the fun the young families were having at the Oasis, the huge infinity pool and elsewhere, we were able to escape and relax at RedLevel.

Ridiculous place . Where do I start? First, if you go ‘half board’ you can either eat in the buffet or one of the restaurants. Only snag is that to eat in a restaurant you have to book in advance. Two days in advance, as thy are all booked out. And to get a booking three days in advance, you have to log onto an app at MIDNIGHT to make it. Or join a queue at reception at 10-30. The beach towel place opens at 0900hrs. 0910 given the time they work on. So if one goes down you can get your towels. You then go up to find a sun lounger at the kids pool and they are all taken with towels. EVERY SINGLE ONE OF THEM. It is so competitive that one goes down the night before. I had the ignominy of having to put a towel down on the small patch of grass. It is clear that this place works to try to charge more for ‘red’ membership. And makes things very difficult. It is also busy season (as the reply to this comment will doubtless say) but it is a good idea to track the ratios of guests to sun loungers and enforce rules to stop people hogging loungers. Just don’t bother with this place. You can do better.

A return visit for us and as I have previously stated and are of a normal disposition and not one of life's discontent and of course allowing for issues that can arise from time to time the Red Level in Alcala is a simply marvellous hotel. The associates that work there are fantastic and give there all to make your stay as enjoyable as they can.I don't like heaping praise on individuals as the team are fantastic but Dean and Vero excell in friendly professionalism, Mario,Lucas,Denis and Jose excell at front of house. Moha, what can I say about Moha, simply a wonderful human being. Lorenzo and his team especially Janette have demanding jobs in the restaurants but somehow always manage to spent a little time to make sure you feel appreciated. To all of you and even those who have moved to other parts of the hotel ( Ronald and who could ever forget Lucy) our thanks go out to you. We will be back . The very best to you all. Clive and Val. Ps. Dean thank you very much, but I'm sure you can do better next time. 😉🤣

We tried the ritz carlton abama last year and was disappointed. We thought red level adults section at Gran Melia Palacios would be better. And to us it is. We liked the junior suite room with terrace by the pool and the gardens, downside was that the red level is not fenced off or key entry. It was obvious at times that people should not have been there……parents with child buggies. So for us it was a flawed experience as there were not enough adult only areas…….even Cielos bar closed some nights. We enjoyed our garden breakfast and the lovely happy hour each evening. We ate in the seafood tasting restaurant, a great experience. The buffet was also good on the nights we tried as well as Duo steakhouse. The food in the Nami asian was just about OK, as for the Italian restaurant……very poor indeed. The pool bar served some great snacks lunchtimes. The staff at red level were amazing, all stand out for great service. In summary if red level could be policed in some way, had more adult only areas, i could recommend, currently thats not possible.

The hotel is a massive complex featuring a stunning swimming pool, but unfortunately, that's about the only positive aspect worth mentioning. The Red Level upgrade feels like a complete scam and isn't worth the extra cost. The main "perk" is just a quieter breakfast area away from families and crying children—nothing more special than that. Room service was disappointing: slow, unreliable, and we had to request it repeatedly. They didn't even provide complimentary bottled water in the room. The gym facilities were underwhelming and basically nonexistent in terms of quality or equipment. The restaurants were overall below average, with chaotic service, required advance booking up to a week before, poor organisation, and consistently average food quality. In short, the property has potential in its size and pool, but the experience, especially in Red Level, fell far short of expectations for service and value.