Red Level at Gran Meliá Palacio de Isora

As always the service ,staff and food at this hotel is excellent throughout we have been going there for 4 years and it never disappoints thank you to everyone for making our holiday special.

Stunning hotel. Been before as B&B so thought we would treat ourselves to Red Level . Luxury. Complete waste of money. The only advantage was eating in the evening. We had a different restaurant most nights and all inclusive. All inclusive package was never explainedd properly so believe we could have had more if informed better. We had to drink around the pool out of paper cups,definitely not LUXURY. Breakfast service was awful, waited 25 mins for coffee one morning, ended up in the main buffet restaurant as the service was better. If you got down to the red level pool after 8.30 there were no pool side loungers left ,towels on them all. Ended up in the Garden area away from pool twice. The Oasis bar was closed for refurb which we were not informed about. This was a place we were looking forward to using on all inclusive as couldnt use the first time on B&B. Really disappointed as we were really looking forward to having a Luxury break.What a let down.

As I type this I have tears in my eyes because it is my last night of one of the best vacations ever. From the moment of arrival to the just a few minutes ago we felt like family. We were treated with nothing but kindness and top-notch service. Mario, Vero, Denis, Angelica, Lucas, Ray, Jesus, Jose, Yolanda, Janet. Gladys, Angel and so many other made our stay so memorable. Aside from everyone greeting us each morning, it was the little added touches that just made our stay so much more. The turn down service at night with the chocolates(and towels on the floor by each side of the bed-I may even do that at home now. Hahaha) to the welcome goodies and farewell goodies(delivered to us by Ray), make this a 5 Star Plus hotel. If you're doubting whether to do the Red Level; let this be the push to do so; you WILL NOT BE DISAPPOINTED. You truly are treated like family and royalty. Anything you need, the concierge staff is ready, willing and able to provide you with. I truly look forward to and hope we can return next year. Muchas, Muchas gracias for an unforgettable and remarkable time that I hope becomes a yearly vacation. Your kindness and hospitality will never be forgotten. Much love and gratitude, Donna and JR

My husband and I have been coming here for a number of years, this is probably our 10th+ time, and it's become our absolute happy place as circumstances have meant we can no longer travel long haul. My husband is very ill and this is probably going to be his last holiday. What I need to say is that the red level staff have seen the progression of my husbands illness over the last few years and I'll never be able to thank them enough for their care and kindness. This time I decided to upgrade to one of the Villas, something we always said we'd do one day. Having the privacy of our own pool and garden was an absolute game changer under the circumstances and we were able to have our breakfast and any meals served to our villa. The villa is beautiful inside, with lots of lovely touches, including an outside shower and a maxi bar ! Jose was absolutely incredible, checking in on us and sending some lovely treats to our room. The red level team were all so kind to my husband despite him being oblivious to what's going on...they would squeeze his shoulder when they passed him or say " good morning sir" in such a caring way that I'll never forget. When we left Jose said " I WILL see you again", the whole team were amazing. So yes, the hotel is beautiful, food is great, but what sets this hotel apart is the red level team who always make you feel like you're their favourite and most special guest. if I could give more than ten stars I would...thank you !

We originally planned to stay for just one night, but ended up extending our stay to three – which probably says everything about how much we enjoyed being back The RedLevel team once again went above and beyond to make us feel genuinely welcome. A special thank you to Vero, whose warmth, professionalism and attention to detail shine through everything she does. She has built a wonderful team, and it really shows. Denis, Hugo, José and Mohammad to mention a few. The adults-only RedLevel continues to ooze understated class. The pool area is peaceful and beautifully maintained, our room was immaculate, and the complimentary coffee, soft drinks and water available throughout the day around the pool are lovely touches. Breakfast is simply outstanding, with a huge choice of quality food and attentive staff who make every morning feel relaxed. Another great benefit for RedLevel guests is the free valet parking, which makes arrival and departure completely effortless. One thing we did notice was that we didn’t see the Red Level manager during this stay and, in truth, we haven’t seen him on our last few visits. That said, it certainly wasn’t an issue. Vero clearly has everything under control, and the standards she and her team consistently deliver speak for themselves. The location is another huge plus, with stunning coastal walks and beautiful sea views right on the doorstep. Our only slight disappointment related to the main hotel rather than RedLevel itself. We found it almost impossible to secure dinner reservations in any of the on-site restaurants, so we ended up eating off-site on all three evenings. We also only received one turndown service during our stay. Not exactly the end of the world, but it’s one of those small luxuries that makes RedLevel feel that little bit extra. Neither issue detracted from another wonderful visit, and we are already looking forward to returning. If you’re looking for somewhere to completely switch off and be looked after by people who genuinely care, Adults RedLevel at Palacio de Isora is hard to beat.