Red Level at Gran Meliá Palacio de Isora

My husband and I have just spent the last couple of weeks at this fabulous home from home hotel. We have returned to this hotel every year for so many years and for so many reasons but the main reason is the dedicated and loyal staff who always provide a first-class service to all of their guests and they certainly want to make sure that we all have the most amazing and unforgettable holiday. So many of the guests return for that reason and it has become a bit of a catch-up holiday as we see so many friends that we have made over the years returning year after year which makes the holiday even more special. There are such a huge choice of restaurants covering all tastes and therefore we never need to venture out. As we stay in the red level, we also have 2 separate restaurants that are child free and offer a quieter, calmer dining experience with the most amazing sea views. Dos Naifes is situated on a raised terrace so with superb views of the sea and offers cuisine inspired by the ocean. It truly is a special experience. In addition, there is Le Bistrot Provencal offering gorgeous French cuisine in beautiful surroundings. There are around another 9 restaurants so you can have a different experience every night. We always stay in one of the Villas now as they offer a luxurious setting with amazing amenities and in addition your own private garden and pool. We have previously stayed in a couple of other red level rooms and we can honestly say that they are all amazing. I must mention a special thank you to all of the Grounds and Cleaning staff who ensure that everything is clean and immaculate for all of the guests to enjoy every day. The maintenance of the trees and gardens is first-class and you certainly know that you are in a 5-star resort. It is clear to see that the staff are so loyal to the Melia brand as they have stayed working within this hotel group for so many years. As we return every year it is so refreshing to see friendly faces who remember your names and can’t wait to give you a welcoming hug and a beautiful smile. As ever all of the staff around the resort are all trained to a high standard and they cannot do enough to ensure that we all have the best holiday experience however there are a few members of staff who stand out and who have looked after my husband and I for many years. Jose is the Chief Butler at the Red Level and he has looked after us since our first holiday at this resort. He is so welcoming, kind, professional and is a true asset to the Red Level area and the Melia brand. He is an important part of the team of the red level staff and they all work so well together to ensure that we all have an amazing time hence so many returning guests. The hotel and its fabulous facilities speak for themselves as first-class however it is the staff that truly make this an exceptional holiday every year for us and we are so pleased to arrive in reception and to be welcomed back so warmly by Jose and the team. It would not be the same if he was not there. Mohammed assists Jose in looking after the Red Level guests and he is always happy and smiling which can be infectious as he always leaves you feeling lifted and loving life. He certainly gets everyone smiling and laughing around the Red Level and all of the guests love seeing him. Jose kindly introduced us to Salvador who is the Manager in the Red Level. It was lovely to meet him on our first day and it was nice that we were able to spend some time with him. He is full of enthusiasm and good energy and all of the staff seem to enjoy working with him and have huge respect for his values and commitment. We wish him well in his new position and we look forward to seeing him again next year. I also wanted to mention Vero in Red Level as she is so lovely and professional and always has time to see how you are and if we have everything we need. She is also an asset to the Melia Brand and is so knowledgeable about so many of the Melia hotels. She is a true delight to speak to. Mario is also part of the team in Red Level and he is always so helpful with booking restaurants or organizing things for you. He always has a smile and is so professional in his role. We had many lunches in the Mexican restaurant next to the main pool and we were looked after superbly again by Bertrize. She is such an asset to the restaurant and the hotel and she has been part of the Melia team for some time. She always makes sure that your lunch time experience is amazing, with gorgeous food, fabulous service and a happy smile. It is lovely to see her every year. We did spend a couple of nights in the French restaurant not only for the amazing food and view but because of Lorenzo and Ray. Thew look after the service in the restaurant so well and they are so proud to be part of it. Again, we have known them for many years and no matter where they are they always have time to make sure that everything is good for all of the guests. Many perfect evenings spent in this restaurant this year. Thank you to all of the staff for their attention to detail, fabulous service and kind smiles. We always come home refreshed and eager to get another holiday booked in at this amazing hotel. I think that speaks for itself about how we feel about our Melia family in Tenerife. Tengo ganas de volver a veros a todos el año que viene Julie & Ian Lady Julie Forster White Corbridge

The Gran Melia Palacio de Isora is special BUT Red Level is more than special it’s perfect… The atmosphere, the views, the peace, the quiet, the cool wind blowing through the perfectly designed walkways, waking up to those views…the views of the Atlantic shimmering in the sun surrounded by the dramatic backdrop of mountains sheer visual drama and simply breathtaking .. Breakfast overlooking the sea is fit for Kings and Queens served with love and humility by staff who’s smiles radiate warmth and genuine affection…tapas on tap all day, daily sundowner with more creative tapas and free flowing drinks and always those radiant smiles because the Jewell of this wonderful Crown is the people who are just very special and none more so than the wonderful Red Level Front of House Team, so caring and attentive without ever being intrusive, all deserve mention from Mohamed, Rafa, Jose, Dennis, Gustavo , Mario and Lucas to Vero, the very lovely Vero who looks after us like family every trip we make to this very special place. Thank you Red Level for always delivering and creating a place for us that we hate leaving but just love coming back to..

Our 3rd visit — and our best trip yet! Rooms, restaurants and entertainment were as excellent as ever, but what really makes this hotel special for us is the people and the exceptional service they provide, both before arrival and throughout the stay. Red Level is what sets the experience apart. A couple of weeks before arrival, Denis kindly arranged our preferred restaurant reservations at times that suited us perfectly — many thanks for making this so easy. Check-in was seamless, overseen by the lovely Vero, who ensured our specific room and location request was honoured. Head Butler Jose then showed us to our room and, within five minutes, we were by the pool with a cocktail in hand — exactly how a holiday should begin! Jose is a real credit to the hotel. You’ll regularly see him around reception and the pool area, chatting with guests and making sure everyone is looked after. The pool bar team are, without exception, fantastic. They work incredibly hard to ensure you always have everything you need — and often anticipate things you didn’t even realise you wanted. Drinks service to your lounger was attentive, quick and always delivered with a smile. This year we chose a garden room with a large terrace leading directly onto the Red Level pool, which was a fantastic choice. We could enjoy drinks and food either at our loungers or delivered straight to our terrace — a real luxury and a big plus. A special thank you to the pool team, especially Angel, Pablo and Alejandro. Carlos is a true star when it comes to evening bar service. We’ve seen him every year and he always has such a cheerful attitude while being incredibly efficient, even during the busiest evenings. Karen was another highlight and we enjoyed chatting with her. We always choose the All Inclusive option, which works perfectly for us. We come away to relax and perfect our sun-lounging skills, so we don’t feel the need to leave the hotel. The Red Level All Inclusive option includes premium spirits, cocktails and menu items such as chateaubriand and lobster, which attract supplements on other packages. The gardens and all areas of the hotel were immaculate. You constantly see staff sweeping pathways, maintaining the grounds and ensuring everything looks perfect. Every member of staff we passed greeted us with a cheerful “Hola” We met some wonderful people during our stay and will definitely return — first and foremost because of the long-serving team members who remember guests year after year and make the experience so special. Thank you to everyone at Red Level for another outstanding holiday.

The Red Level experience exceeded all expectations. From the dedicated reception on arrival, I felt relaxed and looked after, from the second we arrived. The room was huge, modern and very well looked after. The outside terrace with whirlpool bath and 2 sundress with direct access to the Red Level, adults only, pool was simply amazing. The food choices on our all inclusive stay was extensive and small Red Level touches everywhere made it a holiday that I didn’t want to leave! If you are considering this hotel, with Red Level experience, you really must try it! The only single quibble - even with the Red Level all inclusive you had to pay for drinks on the sunset roof terrace. So we didn’t!

This is a really beautiful hotel, and hugely spacious! I’m told that the hotel was running at 90% capacity when we stayed but you didn’t feel it, as it’s so large and well organised. Staff couldn’t do enough for us, and we were always greeted with a smile. The restaurant food was simply exceptional (you need to book but this was no problem) buffet food was also good, although buffet doesn’t run at lunchtime which was not obvious to us at first. There are many other places to eat at lunch but sometimes a small queue. Really family friendly but also excellent adult only areas, highly recommended!