Red Level at Gran Meliá Palacio de Isora

Feel like I’ve been sold a pup… booked a junior suite with a sea view adults only ‘red level’ luxury package but was allocated a room right in the middle of the hotel, away from the ‘tranquil’ adults only part of the hotel so I got to listen to over enthusiastic DJs outside my hotel room at 7pm in the evening when I would have preferred to chill with a beer and my own mellow tunes on my balcony. So basically my balcony was a no go zone as the sun started to set (was offered an alternative room but underwhelming, so decided to stay put and admire my balcony through the glass doors). In any event, the balcony has a high solid concrete wall, so if you sit down on your balcony the view is gone anyway! Room is clean and spacious but a bit tired, two massive cracks in the toilet, cracks in wall tiles, rust in corners of bathroom mirrors and quite a few stains and marks on surfaces. Also got taken in by the ‘upgrade to all inclusive’ hard sell only to find the hotel has it’s own unique definition of all inclusive - only one beer and very limited choice of wines is included across all the restaurants. How can a 600 room hotel offer ONE beer across its numerous bars?! If you’re ‘all inclusive’ but you fancy a Kirin beer with your sushi dinner that will be another 8 euros my friends! No chance of a frozen Mojito by the red level pool as the ice machine has been broken for a month… I guess the hotel is waiting for the same engineer to turn up that will also fix the lift in our block that has been out of order since we arrived. Limited options for a late night drink, you basically have Nemos bar that’s more Benidorm than 5 star Tenerife or you can shell out more euros (even if you’re all inclusive) for the rooftop bar… and don’t waste time venturing out into the town to find a nice bar for a change of scenery, as there aren’t any! The hotel is clean, the staff are lovely and the food is quite good, but I won’t be coming back.

The hotel is elegant, stylish, spacious and impressive. The gardens are well kept with manicured lawns and dramatic plants. The pool areas are spacious and well provided with plenty of towels. The staff are happy, helpful and polite. The food is scrumptious and plentiful.

Fabulous hotel with excellent staff. They couldn't do enough for you. Perfect place for a family or couples holiday. Situated in the beautiful little town of Alcala.

Incredible stay at this hotel at Red Level. We had our own check in area and that experience was very special. The room was excellent and loved the amenities, the layouts and above all the comfort of the bed. We had a balcony too which we loved relaxing in! We have dietary requirements which are unusual BUT the staff had absolutely no issues sorting this out at the restaurants and at breakfast. No ask was too big. Special thanks to Jose at breakfast, he is the deputy / supervisor and just joined the team recently. He constantly made sure if our food was up to standards which it was. His team of waiters too.. honestly cannot fault especially Rafa! Huge thank you to Vero (red level front desk manager) who ensured constantly how we were and if there is anything she could do (she was already doing so much for us!) her team too are amazing: Angelica, Luca and Denis and another lady whose name I can't remember. All the amazing butlers too were always so helpful kind and friendly. We will definitely be coming back as I truly cannot fault anything about this hotel.

Lovely peaceful area with a few local shops/cafes& restaurants near by. Views of the mountains & the ocean from the hotel. Made to feel very special on arrival. Upgraded from B&B to half board & upgraded to Red Level. Just unbelievable. So glad we upgraded. Superb service around the hotel, pool area & restaurants. Any issues we may have had was dealt with. Can't really say we had any. Staff are all so friendly & the standard of the food is amazing. Went with my husband for our wedding anniversary & planning to go back next year with the kids & grand kids