Red Level at Gran Meliá Palacio de Isora

The hotel is elegant, stylish, spacious and impressive. The gardens are well kept with manicured lawns and dramatic plants. The pool areas are spacious and well provided with plenty of towels. The staff are happy, helpful and polite. The food is scrumptious and plentiful.

Fabulous hotel with excellent staff. They couldn't do enough for you. Perfect place for a family or couples holiday. Situated in the beautiful little town of Alcala.

Incredible stay at this hotel at Red Level. We had our own check in area and that experience was very special. The room was excellent and loved the amenities, the layouts and above all the comfort of the bed. We had a balcony too which we loved relaxing in! We have dietary requirements which are unusual BUT the staff had absolutely no issues sorting this out at the restaurants and at breakfast. No ask was too big. Special thanks to Jose at breakfast, he is the deputy / supervisor and just joined the team recently. He constantly made sure if our food was up to standards which it was. His team of waiters too.. honestly cannot fault especially Rafa! Huge thank you to Vero (red level front desk manager) who ensured constantly how we were and if there is anything she could do (she was already doing so much for us!) her team too are amazing: Angelica, Luca and Denis and another lady whose name I can't remember. All the amazing butlers too were always so helpful kind and friendly. We will definitely be coming back as I truly cannot fault anything about this hotel.

Lovely peaceful area with a few local shops/cafes& restaurants near by. Views of the mountains & the ocean from the hotel. Made to feel very special on arrival. Upgraded from B&B to half board & upgraded to Red Level. Just unbelievable. So glad we upgraded. Superb service around the hotel, pool area & restaurants. Any issues we may have had was dealt with. Can't really say we had any. Staff are all so friendly & the standard of the food is amazing. Went with my husband for our wedding anniversary & planning to go back next year with the kids & grand kids

A beautiful hotel with every amenity you could wish for but the best thing about it is the quality of the staff. Every single staff member is highly trained and well organised giving a perfect service. They are a happy, kind welcoming team who make every guest feel like part of their family. There are happy faces everywhere in every part of the hotel. The rooms in Red Level are well-appointed, spotlessly clean and very comfortable. There is a choice of some good restaurants. We found the best to be Duo, a steakhouse restaurant. Breakfasts and lunches were very good with lots of choice. We hope to come back for another perfect holiday in this little part of paradise.