Red Level at Gran Meliá Palacio de Isora

This was our second stay at the Red Level at Gran Meliá Palacio de Isora, and once again, it completely exceeded our expectations. While the resort itself is stunning — with its breathtaking views, elegant surroundings, and sense of total relaxation — it is truly the people, especially the Red Level team, who made this stay unforgettable. From the moment we arrived, we were met with warmth and exceptional service. We had requested a room closer to the adults-only section, and Claudia went above and beyond to help us. She offered us an incredible master suite with a sea view and a bath on the balcony at a very reasonable upgrade price — we couldn't say no. As we were speaking with Claudia, we were thrilled to be greeted by Dieny, who had made a lasting impression on our previous visit. Seeing him again felt like reconnecting with an old friend. His welcome was genuine, personal, and heartfelt — the kind of moment that makes you feel truly valued. But one person in particular played a key role in shaping our entire experience: Mohamed. From the very beginning, Mohamed made us feel like royalty. He arrived to escort us to the Red Level reception in a buggy and immediately remembered us from last year — something that meant so much. His warm smile, his attentiveness, and the way he anticipated our needs made every interaction with him a pleasure. Throughout our stay, Mohamed constantly went out of his way to ensure everything was perfect for us — checking in with us, offering help whenever needed, and doing it all with such professionalism and kindness. He is, without a doubt, one of the hotel's greatest assets, and someone who made this trip feel even more special than the last. At Red Level reception, Denis helped us with our check-in — a smooth and pleasant experience as always. The calm, welcoming atmosphere set the tone for the rest of our stay. We also want to thank Ray, another outstanding team member whose friendliness and attentiveness made a lasting impression. Alongside Mohamed, he helped make us feel genuinely cared for — like more than just guests. Special thanks also go to Hugo, Denis, Alejandro, Pablo, Riki, and Elizabetta, each of whom contributed to our stay in meaningful ways. Every interaction, no matter how small, was filled with genuine warmth and hospitality. Finally, we want to express our gratitude to Dean, the Red Level manager. When we decided to extend our stay by an extra night, he personally stepped in to resolve a small confusion and did so with the utmost professionalism. His calm, kind approach and hands-on leadership were deeply appreciated. While Gran Meliá Palacio de Isora is one of the most beautiful and relaxing resorts we've ever visited, it is the staff — who make it truly exceptional. They treat you as though you're the most important guests in the world, and that kind of personal connection is rare. Because of them, we won’t just be returning — we’ll be returning every year. With heartfelt thanks, Elliott & Tasha 5058

Outstanding Red Level Experience ⭐⭐⭐⭐⭐ We had another outstanding stay at the Red Level in Gran Meliá Palacio de Isora. From the moment we arrived we received a warm welcome from Vero, Dean and the entire Red Level team, which set the tone for a wonderful visit. A special thanks to José and Lucas, whose attentive help throughout our stay made everything effortless. Every detail—from the immaculate rooms to the exceptional service and relaxing atmosphere—was perfect. Also, a big shout out to Angelica who helped us find a pharmacy near by. We are already looking forward to returning in December. Thank you once again for making our stay so memorable.

We absolutely love this hotel. It's our second stay within the Red Level and we felt things had actually improved from last May - which takes a lot to say as it was pretty perfect before! I'd been in touch with the red level reception a couple of weeks prior to arrival to ask if they could book a different restaurant each evening for around 19:30. That was all done and confirmed back within the hour. My 12noon early check in request for the 2 rooms was also noted and honoured which was much appreciated. We again had a front ocean view junior suite which has the most fantastic sea and pool views from the top floor of the rooms overlooking the red level pool. Next time we are going to try the same room but with the large terrace - these ground floor rooms had a small gate and can be accessed directly from the red level pool. Whilst there isn't the same view, we felt this offered shade and easy room access throughout the day. We went for the All Inclusive plus which works for us as you can eat pretty much anything in any restaurant and the same with drinks throughout the day. The restaurant and drink prices can be expensive if you don't. The red level pool bar team were incredible - always smiling and very attentive with ensuring we had drinks and pool side snacks. The restaurants offer different dining experiences, all very good - and we felt the quality and choice of food was definitely improved from last year. Dining around 19:30 meant we had finished our meal for the evening shows which started at 21:30. These were top class and very enjoyable. We found tipping went a long way, especially the evening bar staff who and always found us a table for the entertainment, and were incredibly attentive with drinks. The professionalism of all the staff and genuine willingness to help are what makes this hotel stands out for us. They accommodated any request and without exception everyone we saw always greeted us with a smile and friendly interaction. This also included the gardeners and maintenance teams. Thank you to everyone again for a fantastic holiday and we will definitely be returning.

Had an absolutely amazing holiday with my partner at Gran Melia Palacio De Isora. Red Level staff made sure we were well taken care of throughout our stay. The overall experience was 5-star from the food to the service and accommodation. We particularly loved the sunsets and our dinners at the La Terasse Red Level restaurant. Would be coming back for a third time soon! 🌴💦

My fiancé and I stayed at the property August 3-14th and had the time of our life. We came back after two years after got engaged here at the property last time. And what a stay... We cannot fully recognise every one, but we felt we came "home" again from the first minute. We reserved private transport from the airport which were 100% and a perfect start. From the minute we entered RedLevel reception and throughout the stay we felt we were taken care of "over and beyond". Fantastic room with with partial see view (perfect for us) and super service from housekeeping and VIP service. We tried all the restaurant at the property, all very good, but our favorites were La Terrasse and Le Bistrot Provencal. The tasting menu at the La Terrass was truly worth a Michelin star (or two). Extra ordinary experience with local food and wine (many of the local wines I give 4.5 rating in Vivino). Even though all of Melia employees gave us a super experience and service, we really want to highlight the Red Level "Dream Team" Pablo, J. Angel, Mohamed, Angel, Daniel, Ricardo, Erensto, Fernando and Alejandro👍🙏😁 What a team and what a service and good laugh and interactions. These fantastic people made us decide to come back again next year already.