Red Level at Gran Meliá Palacio de Isora

We had an ocean facing room with balcony overlooking the Red Level pool. We were on half board, had breakfast at the Red Level restaurant, and dinner at Pangea where there is a dining area for Red Level guests. The staff were helpful and welcoming. During checking out, we noticed that a 300 Euros restaurant bill had been added to our bill on evening. We didn’t have dinner at there as we were in Alcala that evening. The matter was easily resolved. We had a relaxing time at the Red Level. We stayed there once in 2017 plus many times at the Gran Melia since 2013. If you’d like a quiet and relaxing time, the Red Level is the place to be.

Our special place for a break in Tenerife ,, We’ve been visiting red level RL Gran palacio at Melia since 2012 and while it’s been getting busier each year we still enjoy the red level experience . Thus includes all the Hotel amenities plus RL including adult only reception , breakfast , pool , gardens , happy hour which is part of the important afternoon reception. The staff are all super helpful and friendly which is one of the many reason for returning. We now only book b and b to give us the option to eat in or visit one of a number of local tavernas and restaurants. While the food in the main hotel ( there are numerous restaurant choices ) is ‘ok’ and staff are friendly , we find the service and food in the restaurants leave room for improvements.. The rooms are comfortable and always immaculately clean while some show signs of needed a little tlc , which we’re told is ongoing. The red level experience has grown over the years and the rooms now have extended into the main part of the hotel to accommodate more ‘red level’ guests, this means you may have to Walk across the larger part of the hotel to RL facilities . Despite its enlarging RL we still manage to find seating and sunbeds without too much trouble. However the beds around the pool do get reserved before sun up some days.. Overall we love the atmosphere and friendliness and intend returning again next year.

probably our 15th time, we try and stay twice a year, its what we like doing and we are just hooked on coming back. This time we stayed in a Red level family area suite (as a couple) which gave us more room but is a little way from the main red level area. Its not perfect, there was a bit of an issue with the electrics in our room but it was sorted out and we remained there. We have been so many times now we stay bed and breakfast, we like the flexibility to eat out and to be honest a couple of nights we just had a bocadillo in the local sports bar El chorro which is great for quality drinks. We prefer to be in the garden area during the day but its crept in where people are leaving towels on sunbeds especially around the pool, its everyone not just british and germans ! I think the hotel need to say at check in that you cannot reserve sunbeds for more than 15 minutes. That said the breakfast is excellent and all the staff are brilliant , special mentions to Alicia, the two Muhammad's, Lucas and everyone else there. We are back in March again. I think as Melia gold members this should mean something when you arrive but it doesn't really seem to mean much in Spain. The hotel complex is huge but impressive The hotel need to ensure that only Red level guests are in that area, there was definitely people on the sunbeds who were not. I suggest a red band for guests which clearly distinguishes you. Alcala is a small quiet place so don't expect any night time entertainment late on Pros Lovely staff all day running drinks and sweet snacks inc beer and wine beautiful gardens and nice sunbeds open free bar from 5pm to 6pm inc tapas great location and view 5 minute walk to local bars/ restaurants entertainment is good No people in football shirts Nice cosmopolitan mix of guests Cons Maybe the rooms are a bit dated now Drinks at the bar are expensive If your idea of fun is 2am bed then it's not for you

Red Level was another great experience on our 8th visit in four years! Great service from very attentive staff. An opportunity not only to enjoy the in house restaurants but a short walk to Alcala town where there are at least four very good independent restaurants

Nice but many things about this place make it not amazing and not all that exclusive! Feel a bit ripped off… I must caveat this review by saying that we had a nice restful break in the sun and the resort is nice, stunning location. The red level is nice but the pool area is small for the number of rooms! We had to do what we hate and get up early to reserve some space! I was under the impression before arriving, that Red level pool service would involve one of the numerous pool bar staff or ‘consierge’s would take our drinks orders and bring (especially as we were AI) however this was not the case, we had to get up off our sun beds and order and they brought it to us. Not a major issue but with so many staff standing around, it seemed strange! They really, really need to rethink the staff roles around the pool - there was no one to help us move heavy parasols, or help find sun beds or move old towels etc - this meant a real shortage of beds. One day it rained and afterwards we went back and grabbed our own pool mattresses from a pile - right in front of 4 staff all standing behind the bar (as usual) with nothing to do! It’s not a biggy, but when paying almost £3000 per person for a week - I would have expected better and a little help!! Another major issue is the highly confusing all inclusive!! One evening we wanted to order a gin and tonic rather than wine with dinner there is barely any wine choice either) to be told we couldn’t have it in the restaurant- although could have it 3 metres away in the bar!? What is and isn’t included got very confusing!! The queues to get into ALL restaurants became ridiculous!!! Every time we went anywhere! I regularly saw stroppy and unhappy people being turned away requiring managers to come to sort out the problem, several times!! The main buffet restaurant is not good at all, breakfast there is stressful too - it’s like a 3-4 star. Queues so big at Red level too…. It really spoiled it for us. Never seen anything like it before. The red level rooms are nice though, but as 2 single women travelling in separate rooms we requested to be nearby to each other but were informed on arrival that this was not possible - we were placed in opposite blocks about a 5 min walk from each other. My room was on an outdoor corridor, over looking a road on the edge of the site, it did make me feel a bit unsafe and spoiled our experience too, meant we couldn’t pop into see each other etc I noticed throughout the hotel that there seemed to be lots of staff who stand around and don’t seem to make eye contact to request drinks / service etc leaving one or 2 looking overwhelmed which strikes me of poor supervision etc so that was disappointing to witness. No bar in the evening at Red level too… a bit dead really! A la carte restaurants were booked by the wonderful Lucas and my butler Ray was very kind too. I could not fault the friendliness of most of the staff - they really made us feel special. Overall, it was nice but no where near as good as Secrets etc or other AI hotels I’ve been to.