Red Level at Gran Meliá Palacio de Isora

A wonderful 5 night stay from start to finish! An exceptional hotel, beautiful location and high class restaurants. Every member of staff goes above and beyond to assist. I wouldn’t hesitate to recommend it and am already looking forward to my next visit.

We are regular visitors to the Red Level and call this wonderful hotel our second home! The reception team are very welcoming, friendly and attend to any request such as booking restaurants either in the hotel or locally. One of the highlights is the Red Level breakfast served, overlooking the sea, with probably the widest choice of buffet and menu choices we have ever seen! We also thoroughly enjoy the afternoon open bar which serves the most amazing canapés! Overall, the staff and the attention to every detail is exceptional and as we leave, we’re already looking forward to our next visit.

Was very happy with our hotel choice. Saw some complaints about beds from reviews prior to arriving - but there are many beds throughout. It is the selfish behaviour of guests blocking beds when not using them for hours - or to even return and use them at all. Lovely heated pool, peaceful (red level adults), helpful and friendly staff, manicured grounds and great breakfast (B&B as don’t like to be grounded to a hotel with all inclusive). Great promenade walk up to Los Gigantes and to San Juan (although this does have a bit of a cliff edge part). San Juan was a very cute little town nearby. Would absolutely recommend a stay here.

We loved our stay at RedLevel Gran Melia Palacio de Isora. From the friendly reception to the services and amenities to the tranquil pool and sea side Bali beds- it perfectly fit our holiday plans. The hotel is large and families seemed to be enjoying the family friendly areas. The pool side bar, day time snacks at the RedLevel Bistro, happy hour as well at the Bistro and restaurants (including those a 10-15 minute walk from the hotel along the cliffs to Acala..highly recommend Muelle Viejo for seafood) we enjoyed every minute. A hidden secret at the hotel is the Entre Cielos rooftop bar which at the moment is only open on the weekends but has beautiful sunset views, tapas and a variety of cocktails. We were after a serene, relaxing holiday and while we enjoyed seeing the fun the young families were having at the Oasis, the huge infinity pool and elsewhere, we were able to escape and relax at RedLevel.

Ridiculous place . Where do I start? First, if you go ‘half board’ you can either eat in the buffet or one of the restaurants. Only snag is that to eat in a restaurant you have to book in advance. Two days in advance, as thy are all booked out. And to get a booking three days in advance, you have to log onto an app at MIDNIGHT to make it. Or join a queue at reception at 10-30. The beach towel place opens at 0900hrs. 0910 given the time they work on. So if one goes down you can get your towels. You then go up to find a sun lounger at the kids pool and they are all taken with towels. EVERY SINGLE ONE OF THEM. It is so competitive that one goes down the night before. I had the ignominy of having to put a towel down on the small patch of grass. It is clear that this place works to try to charge more for ‘red’ membership. And makes things very difficult. It is also busy season (as the reply to this comment will doubtless say) but it is a good idea to track the ratios of guests to sun loungers and enforce rules to stop people hogging loungers. Just don’t bother with this place. You can do better.