Red Level at Gran Meliá Palacio de Isora

A return visit for us and as I have previously stated and are of a normal disposition and not one of life's discontent and of course allowing for issues that can arise from time to time the Red Level in Alcala is a simply marvellous hotel. The associates that work there are fantastic and give there all to make your stay as enjoyable as they can.I don't like heaping praise on individuals as the team are fantastic but Dean and Vero excell in friendly professionalism, Mario,Lucas,Denis and Jose excell at front of house. Moha, what can I say about Moha, simply a wonderful human being. Lorenzo and his team especially Janette have demanding jobs in the restaurants but somehow always manage to spent a little time to make sure you feel appreciated. To all of you and even those who have moved to other parts of the hotel ( Ronald and who could ever forget Lucy) our thanks go out to you. We will be back . The very best to you all. Clive and Val. Ps. Dean thank you very much, but I'm sure you can do better next time. 😉🤣

We tried the ritz carlton abama last year and was disappointed. We thought red level adults section at Gran Melia Palacios would be better. And to us it is. We liked the junior suite room with terrace by the pool and the gardens, downside was that the red level is not fenced off or key entry. It was obvious at times that people should not have been there……parents with child buggies. So for us it was a flawed experience as there were not enough adult only areas…….even Cielos bar closed some nights. We enjoyed our garden breakfast and the lovely happy hour each evening. We ate in the seafood tasting restaurant, a great experience. The buffet was also good on the nights we tried as well as Duo steakhouse. The food in the Nami asian was just about OK, as for the Italian restaurant……very poor indeed. The pool bar served some great snacks lunchtimes. The staff at red level were amazing, all stand out for great service. In summary if red level could be policed in some way, had more adult only areas, i could recommend, currently thats not possible.

The hotel is a massive complex featuring a stunning swimming pool, but unfortunately, that's about the only positive aspect worth mentioning. The Red Level upgrade feels like a complete scam and isn't worth the extra cost. The main "perk" is just a quieter breakfast area away from families and crying children—nothing more special than that. Room service was disappointing: slow, unreliable, and we had to request it repeatedly. They didn't even provide complimentary bottled water in the room. The gym facilities were underwhelming and basically nonexistent in terms of quality or equipment. The restaurants were overall below average, with chaotic service, required advance booking up to a week before, poor organisation, and consistently average food quality. In short, the property has potential in its size and pool, but the experience, especially in Red Level, fell far short of expectations for service and value.

The Red Level at Gran Meliá Palacio de Isora is in a Class of Its Own My wife and I just returned from our third consecutive year at the Gran Meliá Palacio de Isora, staying from February 13th to the 18th. We return every year specifically to celebrate my wife’s birthday, and once again, the resort exceeded every possible expectation. While the entire property is a stunning, impeccably clean, and beautifully maintained oasis, it is the Red Level (Adults Only) experience that keeps us coming back. We were given a truly magnificent ocean front room featuring a private whirlpool. There is nothing quite like the "unforgettable" feeling of watching the Atlantic waves from your own balcony. The resort itself is breathtakingly beautiful and taken care of with such obvious pride and detail, but the Red Level provides that extra layer of exclusivity and peace that makes a holiday feel like a dream. We made reservations at each of the incredible restaurants on-site. From the first night to the last, the food was consistently incredible and the service was nothing short of top notch. Every meal felt like a special event, perfectly fitting for a birthday celebration. What truly sets this resort apart is the human element. We want to extend a massive, heartfelt thank you to Vero, the Assistant Director at the Red Level. Vero is the heart of this operation; she personally ensured that every detail of our stay was flawless and made the "most fantastic" experience possible for us. However, we know that an experience this seamless is a massive team effort. We want to specifically highlight: * The Red Level Desk: Their professionalism and warmth make the check-in and concierge experience feel personal and elite. * The Adults-Only Pool Team: The service poolside was amazing—attentive, friendly, and always one step ahead of our needs. * In a world where you can travel anywhere, the Red Level team makes it impossible for us to want to go anywhere else. They don’t just host you; they treat you like family. To Vero and the entire Red Level team: thank you for making my wife’s birthday so memorable once again. You have created memories for us that will last a lifetime, and we are already looking forward to our fourth visit next year! Sincerely Tito & Charleen

Just on our last day on the red level, we have stayed lots of times before and once again we have had a perfect stay! This hotel for us is outstanding, we come back year after year and I am already planning my next stay! The staff are all polite and professional and genuinely want to make sure your stay is perfect. I cannot praise the hotel enough x