The Ritz-Carlton, Half Moon Bay

My husband and I took our guest to Ocean Terrace for lunch. The view was beautiful and our server was very good. Food is overpriced for what you get, but that's what it is at The Ritz. However, our brand new car was damaged while valet parking. I understand accidents happen sometimes. We had to take a car to get an estimate to repair shop first, then take photos, exchange emails multiple times with their insurance company. Now, I need to adjust the schedule and find someone who can follow me to drop off and pick up my car for repairs on weekdays of this busy season, unless you use Uber out of pocket. What makes us upset is that the hotel didn't even contact us about all these hassles. I assume the hotel does run valet parking, but we were guests for their restaurant who paid $50 for parking, $250 for lunch just 3 of us.

Exceptional experience from start to finish. Still top-notch! From the second you drive in until departure, no detail is too small, no request too frivolous. Staff is always warm and polite. Rooms are comfortable, chic and well appointed. This is what a five star property is all about. Yes, you pay for it. But it is well worth it!

Spectacular location. Valet was prompt and very nice. Reception was busy but when checking in Miguel was very gracious and welcoming. Upon hearing it was a special occasion he was kind enough to give us an upgrade. Rooms were beautiful and recommend the ocean view suite with firepit or the ocean view room with ocean front view and balcony. My husband enjoyed the golf, both courses, and I had a wonderful facial in the spa. Really liked the food on the patio with the ocean view. Enjoyed our first night so much we booked another night. of course, as with all travel, there were some hiccups. But guest services was helpful. Very sure we will be back soon.

Simply put not the experience I expected. Poor food quality really dampened our trip. Nothing special drinks not made well.

This is the 4th or 5th time we've stayed at this property. We have been very fortunate to get upgraded several times. This time was no exception with a full ocean view room with a balcony. I used Bonvoy points to book the stay and tried using a nightly upgrade award. One night went through, but the other did not. But upon checkin we were upgrade for both nights. I enhanced the stay by upgrading to club lounge. So far, this is the best club lounge experience we have had. Now, we've only been to 4 Ritz Carlton's, so it's not an exhaustive study, but this one was GREAT! We highly recommend this property and the upgrade to club lounge.