Hana-Maui Resort

This was a surprise oasis of tranquility. You haven't visited Maui until you stay a few days in Hana. It's a community and the pace, style and Ohana feel relax you in a way that is incomparable. This resort is perfectly situated to allow you to have excursions to Wailua, 7 pools, bamboo forest, white and black sand beach and much more....

First of all we were in a lovely updated bungalow suite which was all that we could ask for, and more. It was spacious, well appointed, clean, and had gorgeous sweeping ocean views. I would definitely stay in room 511 again, it was lovely. The coffee maker did not work, but not a big deal....that might have been our only issue. I would have liked having a TV in the room for evening viewing, but I understand the reason for not having one. We loved the shuttle service and service at breakfast was friendly and efficient. There was an issue however that I should mention. The day before we were to arrive I called the front desk directly and asked to change the suite I had booked to a different category suite. There was availability in the suite I wanted and I was told that it would be no trouble to do that. I knew there would be an additional charge and were fine paying for a nicer accommodation. We had originally booked a one bedroom suite that had not been updated and we decided to splurge for the larger updated one- bedroom suite instead. Upon arrival we were told we had been upgraded, but when we got to the room it was not a one bedroom suite at all. It was an updated large room, but not a separate bedroom/living room that we expected. Upon contacting the front desk I learned that my room change request from the day before was never was put into the system. That still did not explain why we were not in the one bedroom suite we had originally booked. Although the room I requested the day before had not been booked, it had not been cleaned that day and housekeeping had left for the day so we were not able to move into it. We were celebrating a 45th anniversary so we were very disappointed to not even have our original one bedroom suite let alone the room I had upgraded to. Upon voicing my unhappiness, the staff did what they could to make up for it and the next day we were moved into the room we had requested. We travel a lot (we live on Maui) and we know that issues arise, that is inevitable. It is how a hotel deals with issues that is most important. We were happy with how the staff responded to their mistake and we would definitely return, as well as recommend the hotel to our friends.

Watching the Hana sunrise from a beach bungalow was almost a religious experience. Worth every penny! The staff is amazing!

If you want to truly relax and enjoy unplugging from the world, come to Hāna and stay at the Hana Maui Resort. Incredible staff, amazing rooms, can’t recommend more highly.

We recently stayed at the Hyatt-Maui Resort and were truly impressed by the beauty of the campus. The lush landscaping, ocean views, and overall atmosphere made it a perfect place to relax and unwind. The resort offers a peaceful, tropical escape with plenty of amenities and scenic spots to enjoy. However, one important detail caught us off guard: the rooms do not have air conditioning. This was not clearly communicated during the booking process, and it made our stay less comfortable than expected, especially during warmer parts of the day. While I understand that some resorts in Hawaii rely on natural ventilation, I would have appreciated a clearer notice from Hyatt about this. Going forward, I’ll be sure to double-check the list of amenities for air conditioning when booking. Overall, the resort is stunning and has a lot to offer, but I recommend future guests confirm room features ahead of time to ensure a fully comfortable stay.