Hotel Palacio del Marques de San Felipe y Santiago de Bejucal in Havana, Cuba
The façade may be baroque and the name Rococo, but throughout the Palacio del Marqués de San Felipe y Santiago de Bejucal is an ultra-modern, high standard hotel. With Old Havana as a timeless backdrop, the view from the 6th-floor roof terrace confirms San Felipes’ perfect location. The Cuban aristocracy of the 18th-century, from when this building dates, realized this. Emblematic sights from the San Felipe include the Basilica de San Francisco and the pigeon-filled plaza of the same name with its distinctive fountain. All standard rooms are shaped and equipped with high-end furniture. Unconventional colors and combinations are used to full effect, enhanced by indirect lighting.
Behind almost every Old Havana façade there are surprises and wonders hiding. The baroque frontage of this boutique hotel is no different, as the interior combines stylish furnishings with modern utilities seamlessly, while maintaining the integrity of the original architecture. Breakfast, taken below the old stone, arched columns of this former palace until 11.00am, is a morning ritual. Guests rave about the variety of fresh produce, its creative presentation and the attentive service of staff.
Location of Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
Nearest Airport: HAV
Amenities for Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
- Bar & Lounge
- On-Site Amenities
- Multilingual Staff
- Meeting Room
- Historic Sites
- Culture & Arts
Reviews for Hotel Palacio del Marques de San Felipe y Santiago de Bejucal
We reviewed the TP comments before booking and got a feel of what to expect . The hotel is very clean, tidy and comfortable , staff in general were very friendly with the odd sour puss but no different from any hotel thoughout the world. Breakfast offered a large choice and probably too much as some dishes arrived promptly and others took a very long time, the trick, is to have something egg based like, omelette, scrambled or fried as these came promptly and were well presented and very tasty. It took the staff a while to get used to the 'English ' desire of black tea and cold milk but once they understood most were very attentive in serving. We tried the restaurant on one occasion and I have to say our meal was excellent , our friends eat in the bar area and also had a nice burger meal. With regard to the 'water' issue our room had hot water every day but you did have to juggle the shower head up and down to make sure the pressure equalised enough for hot water to come through, our friends suffered one day of cold water . One previous comment from a TP contributor stated that their room smelt musty or damp on arrival , ours did too but this is the air con and subsequent investigation highlighted this is due to all the premises in the old town area being tank fed by water tanker as there are no underground water pipes in this part of the city as it would destroy the natural cobbled streets, and thus by turning the air con off it removes the smell, the trick is to have it running while you are out of the room then switch off as you retire for the night. It's location is excellent for all the local tours and buildings of interest and whilst it's not UK or European 5 star quality it us equal to a 3 star and you have to remember Cuba is 40 years behind Europe and thus this hotel is reminiscent of a 70s European hotel standard . Wi-fi is via a prepaid card 4.5 cuc and gives you an hour of use to use as and when, best connectivity is in the bar area.there is an official bank ( open 7 days a week) one minute away to change currency and offered a better rate than the hotel All in all I was happy with the experience and gave the feel of real Cuba as it is today before the expected American influence in the coming years. If you go with an open mind and don't expect European 5 star you will enjoy the experience .
David B - Swindon, United Kingdom
For location in the heart of old Havana and the exterior of the building a fantastic place. Standing on the balcony above the street with a side view of the square was wonderful. The rooms were clean but rather shabby. The highlight was the brilliant sculptures the cleaner made out of our fresh towels. The breakfast at the hotel was a daily adventure. Would they have the food we ordered, would what we ordered arrive and would we get a smile or a grimace from the staff? When it did arrive it was fine, and the coffee was quite good too. However, on one day we were told no salmon, only to see a later table be served some. Other days the wrong things arrived and on the last day we all ordered bacon and waited patiently for it to arrive. Our other orders came and still we waited. We were happy to wait, the service everyday was slow which is ok if you are not in a hurry. Eventually we asked where is the bacon? We were told there is no bacon! Ho hum.... to be fair we were asked if we wanted something else, but we didn't have any more time to wait. If I were to return to Cuba I would try a different hotel, no guarantee it would be any better but worth a try.
Stayed one night at the end of a tour. Location is great, in the old town. The room was perfectly nice, but the water in the hot taps and shower was never more than tepid, and when we arrived there was no soap in the bathroom. When you check in, you're supposed to be offered a "welcome drink": the very nice lady on reception forgot to tell us this, we only found out by reading the info in the room. We went to the bar to have the welcome drink, and were given the worst mojitos we encountered anywhere in Cuba - the mint was old and dirty, and the result undrinkable. The bar staff didn't seem to care and didn't offer a replacement. Breakfast is not buffet-style (unlike every other hotel we stayed in) which was disappointing. I can't recommend this hotel.
Rosalind_8 - Buckinghamshire
Two stays, two different experiences. The first there was no power in the bathroom, can I assume the cleaner did the room twice in the dark and didn't report the problem? After the fourth request over two days I was offered another room. I was told to pack up then let reception know when I was ready to move. I did this, then an electrician arrived and fixed it in two minutes, so I unpacked. Reception staff very offhanded and unhelpful. The second stay which had already been booked and paid for otherwise I would have stayed elsewhere was totally different. The two ladies at reception couldn't have been more helpful, everything in the room worked and I had a balcony. Noise from common area below made sleep difficult. Looks like five stars outside but only deserves three stars inside.
Lorraine116 - Melbourne, Australia
Spent five nights at San Felipe and, like most of Cuba, it had pluses and minuses. On the plus side, it is a central location, walkable to sites in old Havana, and is a lovely old building. The staff was as helpful as they could be, given the limitations of Cuba's infrastructure ( I.e. water, sewer, electricity, computers). Overall, the breakfast was acceptable as were the rooms. When there was a snafu the first night regarding our reservation, they upgraded us to a suite for the night. We returned to Havana from Trinidad for our last night there and the computer was down so no keys were available. The staff was accommodating and opened our room for us whenever we requested. If you love old beautiful hotels, centrally located and can be flexible with the inconsistencies then this hotel will work fine for you.
norcalkel - Rohnert Park, California