We had an excellent experience at Capri hotel, especially with the friendly and helpful staff, and the most amazing Guest Relations Officer Ms. Avianna! She helped us in planning our days in Havana and directed us to the best tourist attractions. Thanks so much Avianna 🙏🏽

A delightful crew who are attentive and responsive to guest needs. Professionalism aside, the staff are genuinely lovely people who go the extra mile to accommodate (no pun intended) you. The hotel has a modern, chic, up-tempo vibe and is in a great location for strolls to the Universidad de la Habana, infamous Hotel Nacional, and La Rampa landmarks. NH Capri is clean, comfortable, and highly commendable for a visit to Cuba. The rooftop pool and bar is a great place to hang out and meet locals. Rooms offer spectacular views across the sea and or city. A special mention goes out to Avianna, Hugo, Dayami, Javier, and Lenia - all with different roles within the hotel but all very dedicated to making your stay special.

Vivianne(?) from guest relations was great, Jessica from the reception good. Other staff varied from very good to bored to downright terrible (1 of the receptionists and an older white haired beverage manager i think). Had the impression that a lot of staff wanted a tip for litteraly every handling. Safe did not work, so I moved to another room, fridge worked badly there. Empty fridge, so not a mini bar. They offer ocean view or city view, I had no view.

I will definitely visit this hotel again. My stay here was for 7 days. The minute I arrived, the hotel staff were extremely polite and helpful. As my holiday continued, I observed, the doorman Adrian was always helpful. The guest relations specialist Avianna and the front dest receptionist Stephanie brightened everyday with their smiles and charm. They are extremely approachable and accommodating. Now, the point of my trip was to enjoy the sun and have fun. The rooftop pool area is perfect. The drinks and food are easily affordable. But it’s the staff up there that turned my vacation into one of the most pleasurable ever. MICHAEL, ILLA and AIE were ready to serve anything I requested and just have the best energy. They are a great team.

Ideal location for the events and activities I was participating in for fhe Havana International Bookfair and related events. It’s about 10 minutes taxi to the Morro and close to restaurants and bars which you can walk to. It’s also next to the famous Hotel Nacional de Cuba. Great service from the staff, from the doormen to the from desk receptionists, Stephanie and Avianna, and also at the hotel restaurant/pool bar. I’m likely to return to this hotel the next time I come to Havana for work or for a visit.