Hotel Healdsburg

A get away for my wife and I before the holidays. Also a dog friendly hotel close to shopping and restaurants

Excellent place to stay by the park walking distance to everything. The hotel provides a luxurious place to stay complete with a well appointed gym and amazing restaurant. Will make this part of our yearly tradition.

This was our second year in a row choosing Healdsburg Hotel for our holiday vacation. My partner and I love this place, the architecture, atmosphere and staff are amazing! The parking lot is small but the valets are skilled and kind. Our complementary breakfast was also outstanding. The room was outstanding! Bed maybe the most comfortable I’ve experienced in a hotel. And the large tub in the bathroom, my partner and I enjoyed a very relaxing soak. We will be back!

This hotel has a fantastic location and is beautifully decorated for the holidays, but unfortunately that’s where the positives end for me. I’ve never written a review like this, but the service was truly disappointing—more like a budget motel than a four-star property. The front desk made us feel like a bother rather than a guest, and no amenities were ever explained or offered. While the style of the hotel wasn’t exactly my preference, that wasn’t the issue. Our room was adequate (although noisy due to being on the square). It was the consistently poor service that left such a negative impression and ultimately made me really dislike the hotel overall. I would not recommend it despite its great setting.

My family experienced a serious medical emergency last week when my husband required emergency appendix surgery. While the hotel previously allowed me to postpone my reservation from July to December 31, 2025, due to a separate family emergency, they have now drawn a cold, hard line. I requested a minor extension into the first two weeks of January 2026 to accommodate his current recovery—a request backed by official medical documentation. Their response was a flat refusal. When I tried to escalate, I was shut down with the quote: 'It does not matter as your credit can not be extended for any circumstance.' For a high-cost hotel, this level of zero-compassion and refusal to grant a two-week grace period for a verifiable emergency is appalling. As Bay Area residents who frequently travel and work in major tech firms, we were shocked by this display of greed over humanity. Do not book here; their customer service is nonexistent when you truly need it, and the hotel is simply not worth the premium price."