Cordis, Hong Kong

This is our first stay since last year. Check-in was great and friendly, and the service of the Club was as attentive as always. Special mention to Joycelyn, very warm and proactive. The Club has the atmosphere and vibes we like. On the contrary, some places have obviously regressed from the previous stays. We went to the Chinese restaurant. The overall service were not detail enough expected from a hotel. It was very noisy to constantly m8xing and sorting the utensils next to our table through the whole time, which ruined the atmosphere. The spa also feels regressed. The masseuses did not pick up on time, and did not think there was any problem by not say a word and no time compensated. The hygiene in the washroom and towels were poor, and any areas need to be detailed cleaning. The treatment was not completely relaxing. Masseuses making things in the room very noisy, The floor slabs also constantly making noise too. In addition, in the past, the treatments provided fruits, fried fruits, chinese pudding, and cookies. But this time only one piece of cookie in the middle of a large tray. The cutting is too deep and this serving is not competitive. ​ The check-out process was smooth and the concierge took the initiative to help us with our luggage and find a taxi, which is commendable. ​We are disappointed for this stay, especially in the service and cleanliness issues. We hope the feedbacks are productive to manage some areas that are falling backward.

We enjoyed our 5 nights stay at Cordis very much. The Deluxe Plus room was a good size and has an amazing city view. It has all the necessary amenities to make our stay comfortable with plenty of storage space. We do wish that there are more power points in the room though, especially at both sides of the bed(only 1 side table has 2 USB slots, the other side none). The room was a bit dim, especially at night, but still fine. We also wish that tissue box is provided in the bathroom and the hairdryer be upgraded. We had breakfast buffet at The Place daily, and the spread is delicious. Overall, it was a good stay. The hotel is showing its age though and I think room upgrades are in order for it to retain its 5 star status

I had a great stay at this hotel. The location is convenient, the service is professional, and the staff were always helpful. What really surprised me was the in-room dining—it was much better than I expected, and every meal came with a nice little touch that made it feel special. I especially want to thank Henry from the delivery team—he was always on time, friendly, and made the experience even more enjoyable. I’d definitely stay here again.

Fabulous hotel which is well situated to markets, MTR and shopping. Very comfortable stay with good food and exceptional service.

We arrived very early and the receptionist at the Cordis on the Club Level was extremely helpful. She brought us coffee, set our wifi up for us and, when our room was ready early contacted us. The room, breakfasts and evening drinks and canapes were of a high standard and delicious.