Island Shangri-La, Hong Kong

We arrived at the Shangri La late on Friday afternoon pretty stressed out as our bags had been left behind in London. It was our 25th anniversary trip and we were recreating our honeymoon as we had initially stayed here back then. I apologise now to the young man who checked us in as I didn’t take his name. He started to destress me immediately and was so calm and understanding. He explained that they would liaise with the baggage control at HK airport and would keep us informed of any news regarding our baggage. He upgraded our room to a Deluxe Harbour view and there was also a bottle of Veuve waiting for us. We had enjoyed the first part of our honeymoon at the hotel and I was slightly wary about booking again as sometimes places aren’t as good as the first time. This was definitely not the case. This hotel is just as good as it was all those years ago. From the moment you walk into the impressive lobby you feel welcomed and valued. Whilst we never have too much interaction with staff whilst we’re staying in city hotels as we’re always out and about, you just got the feeling that they were really interested in your enjoyment. There was always a cheery greeting and it seemed that nothing was too much trouble. What really stood out for me though was that I was contacted by reception informing me that they had been in touch with the baggage people at HK and that they had stressed the importance of getting our bags before we flew off to Bali on the Monday. Sure enough, late Sunday evening we received our bags which took all of the stress away from us. This was more than British Airways had done! In fact I received an email from BA whilst we were on our flight to Bali informing me that they were still searching for our bags!! Whilst it may be many years before we fly to HK again as we like to travel to new places, we became loyal to the Shangri La brand 25 years ago and have stayed at many of their hotels around the world. This hotel is one of a kind.

This is the place to stay for families with small children! Our son was delighted - he loved the theme of the family floor and we made use of the children’s pool, play room, and grab & go area for snacks throughout the day. Everyone on staff was so lovely, he especially made friends with the lady who made balloon animals at breakfast. We had the best time as a family and enjoyed celebrating his birthday at the hotel.

Decided to stay at Island side for this weekend escapade in HK as I always stayed at the Kowloon side. I have chosen to revisit Island Shangri-la since my last stay in the late 90s. Eric Tang, the Assistant Front Office Manager who helped with the check in was very friendly and enthusiastic to show me around after learning that my last stay was nearly 30 years ago. Very nice of him to have escorted me to my Grand Premier Harbour Room on high floor and gave me an introduction to the various facilities of the hotel and also my renovated room type facing an unobstructive view of the Victoria Harbour. The room is cosy and well designed with various features. I especially like their rain forest shower which can be controlled by press of a button, the pressure was great too. As usual, the bottles of shampoo, hair conditioner, wash and body lotion are secured to the wall. However, the Housekeeping is kind and considerate to bring me a bottle of body lotion when requested as I like to apply the lotion in the room while relaxing or watching TV instead of having to stand inside the bathroom. I certainly give a thumb up in this aspect👍! The breakfast buffet at their Cafe has a good spread and quality, the service rendered by the service team is also very prompt. Generally, I had a comfortable and enjoyable stay at this property.

We enjoyed a one‑night stay in a family room on the 45th floor to celebrate my younger daughter’s birthday. Thank you, Emily, at The Hangout for your warm welcome and the support you gave us throughout the visit. We also appreciate Alice and Leah for their attentive service each time we were at The Hangout, and Elaine and Fionie from the Bimbo Concept for the fun and educational workshops. Our stay was wonderful, and the kids were so sad to leave that they didn’t want to say goodbye. We’re already looking forward to coming back again.

There are more than a hundred reasons to stay at Island Shangri-La, but beyond its child-friendly atmosphere and seamless access to Pacific Place and Hong Kong Park, what truly makes it unforgettable is the people. When traveling with a child, I honestly can’t imagine staying anywhere else in Hong Kong. It’s been a long time since I’ve had an experience this genuinely wonderful. From the moment we arrived until the very end, everyone was remarkably kind, and I am deeply grateful for how wonderfully they cared for our family.Every single interaction was filled with warmth toward my child and family, and the staff's dedication to making us comfortable truly recharged us for everyday life. I sincerely hope everyone gets to experience this level of hospitality.