Island Shangri-La, Hong Kong

We had a wonderful family stay at the Island Shangri-La Hong Kong. The hospitality and service were exceptional, and every detail was handled with great care. Special thanks to the team at Level 45 for the family rooms and The Hangout — they provided amazing service throughout our stay. The kids’ activities and classes were fun and engaging, and the trainer was excellent. We truly appreciate Viven, Junny, and Clifford for accommodating our requests so thoughtfully. The balloon decorations for our son, along with the fresh fruits and cake, were such lovely touches. The porter and bell service were also outstanding — efficient, friendly, and attentive. The wellness spa on Level 8 has a fantastic infrared sauna room and shower facilities. A heartfelt thank-you to the entire team for making our family stay so memorable. We look forward to returning soon!

It’s our second time to return to Hong Kong and this time we decided to stay with Shangri-La Hong Kong Island. From pre arrival service, check in speed and service to the general hospitality received during our 3 nights was excellent! Ms Junny, Vivien Law and the team made our stay very memorable including the RR driver . Very clean, smooth and great ride from the airport to the hotel. Highly recommend. My son chose the Fisherman's Cove Themed Family Room. Loved it so much he didn’t want to leave the room.

We had an incredible experience at Island Shangri-La this month. Not only were the room and amenities topnotch, the service was exceptional. The Family Experience Team led by Ella, Celina, and Mia provided such a personal touch to our stay that our daughter still talks about them weeks later. We've stayed at many 5 star hotels around the globe and Island Shangri-La is definitely one of the finest of the lot. Would highly recommend this hotel to families. We cannot wait to be back again!

I stayed at the Island Asha fro La on a quick stop-over with my two sons. The staff was extremely friendly and accommodating, arranging very early check in for us. Rooms were recently renovated to high standards and we really enjoyed the facilities and convenient location. Although I travelled with teenagers, I could see how perfect the hotel would be for families with young children as they have dedicated facilities and goodies for younger children. Highly recommended

We stayed in one of the new Grand Premier Harbour View Rooms and were thoroughly impressed. The design, comfort and attention to detail are outstanding – so many of the features you’d expect from a top 5-star hotel, yet the Shangri-La seems to have a definite edge. Small touches make a big difference: a Dyson hairdryer, complete electric blackout blinds, beautifully designed lighting controls and a stunning harbour view. The location is unbeatable –the hotel sits directly above Pacific Place shopping centre, home to luxury brands such as Chanel, Hermès, and Louis Vuitton, and is connected to Admiralty MTR station, making it incredibly convenient for getting around the city. Our son lives in Central, and Admiralty is the area we always stay in during our annual visits. This was our first stay at the Shangri-La Hong Kong Island, and it certainly won’t be our last – we’re already looking forward to returning. A special mention to Junny (Executive Secretary), Gigi (Guest Relations) and Clifford Weiner (General Manager) for their exceptional service and personal attention. They truly made our stay memorable. We look forward to returning next year!