Island Shangri-La, Hong Kong

I am writing to express my appreciation for my family’s recent stay at Island Shangrila. As always, Shangrila provided my granddaughter with wonderful surprises. She was absolutely delighted and has not stopped telling everyone how much she enjoyed her time there. This is largely thanks to the attentive care from the FAMEX team. Thank you again for the memorable experience.

An excellent experience. I find that Shangri La achieves the right balance between friendliness and professionalism and this blend was exhibited from Jonathan at check- in all the way through to Charisse who organised the departure taxi. The room was quiet and bed comfy. I enjoyed the Horizon Club, pool and spa. I like the location, in a quieter elevated position, but still only five minutes by taxi from Central or 15-20 mins walk. Spotless cleaning in the room and communal areas.

we had the best time celebrating our son’s second birthday and he couldn’t be happier. Thanks to all the very friendly and helpful staff for making our cosy and remarkable. The themed tram room is surely magical. It is thoughtfully designed that perfectly outlines all the special things about Hong Kong yet very childproof!

We had a wonderful team, the concierge team Ella and Mia were great, and made magic happen. My husband needed a suit pressed and they got it done speedily. Even provided us a most beautiful fairy room to get prepared for a wedding event. Henry from the front desk team provided us with an upgrade for a more spacious room for our family, which was greatly appreciated and enjoyed by the kids. It is now the kids' favorite hotel and we'll have to be back!

Fabulous from beginning to end. Excellent newish renovation. PP is still the place to be. Pop down to Island Gourmet for some Dim Sum from Summer Palace.