Island Shangri-La, Hong Kong

Decided to stay at Island side for this weekend escapade in HK as I always stayed at the Kowloon side. I have chosen to revisit Island Shangri-la since my last stay in the late 90s. Eric Tang, the Assistant Front Office Manager who helped with the check in was very friendly and enthusiastic to show me around after learning that my last stay was nearly 30 years ago. Very nice of him to have escorted me to my Grand Premier Harbour Room on high floor and gave me an introduction to the various facilities of the hotel and also my renovated room type facing an unobstructive view of the Victoria Harbour. The room is cosy and well designed with various features. I especially like their rain forest shower which can be controlled by press of a button, the pressure was great too. As usual, the bottles of shampoo, hair conditioner, wash and body lotion are secured to the wall. However, the Housekeeping is kind and considerate to bring me a bottle of body lotion when requested as I like to apply the lotion in the room while relaxing or watching TV instead of having to stand inside the bathroom. I certainly give a thumb up in this aspect👍! The breakfast buffet at their Cafe has a good spread and quality, the service rendered by the service team is also very prompt. Generally, I had a comfortable and enjoyable stay at this property.

We enjoyed a one‑night stay in a family room on the 45th floor to celebrate my younger daughter’s birthday. Thank you, Emily, at The Hangout for your warm welcome and the support you gave us throughout the visit. We also appreciate Alice and Leah for their attentive service each time we were at The Hangout, and Elaine and Fionie from the Bimbo Concept for the fun and educational workshops. Our stay was wonderful, and the kids were so sad to leave that they didn’t want to say goodbye. We’re already looking forward to coming back again.

There are more than a hundred reasons to stay at Island Shangri-La, but beyond its child-friendly atmosphere and seamless access to Pacific Place and Hong Kong Park, what truly makes it unforgettable is the people. When traveling with a child, I honestly can’t imagine staying anywhere else in Hong Kong. It’s been a long time since I’ve had an experience this genuinely wonderful. From the moment we arrived until the very end, everyone was remarkably kind, and I am deeply grateful for how wonderfully they cared for our family.Every single interaction was filled with warmth toward my child and family, and the staff's dedication to making us comfortable truly recharged us for everyday life. I sincerely hope everyone gets to experience this level of hospitality.

What a wonderful experience! Everything about our stay was amazing, but what touched us most was how special everyone made our son feels. He was so happy throughout the trip and still talks about the hotel every day! He has already decided that we have to come back every year. ❤️ A huge thank you to Joy, Emily, Leah, Alice, Raya & Jessiya — your kindness and genuine care meant so much to us and made this trip truly unforgettable. We came home with the happiest memories and can’t wait to be back!

Amazing kids floor suites, we tried out a few of the themed kids suites during our stay, all really cool and really fun. Also daily classes that our 4 year old loved going to. Delicious breakfast buffet downstairs. Would definitely return