Island Shangri-La, Hong Kong

The Guest Relations team was very friendly and welcoming throughout our stay! Having access to the pantry 24/7 was definitely a great convenience, and we were also impressed with the variety of food available. Overall, we had a very pleasant stay!

Perfect for families with young children We had a great experience as a family. We absolutely loved the room, and the hotel has excellent facilities and services for children, especially if you are travelling with young kids. One thing we really appreciated was how easy they make everything for families. When plans get complicated or you’re not sure where to eat with the little ones, the hotel always has food and products available for young children, which was incredibly helpful for us. The service was also very good throughout our stay. We felt very comfortable and well looked after. If I come back to Hong Kong with my family, I would definitely stay at the Shangri-La again.

We had the most pleasant experience at Shangrila Hotel that he still named the hotel as his highlight in Hong Kong! Chloe was the most attentive to the needs of our family, and our son absolutely enjoyed all the crafts provided by the hotel. The breakfast buffet was also great in quantity and quality, and we definitely hope to return again!

The hotel location is great. It is connected to a mall, which you can enter without going outside and also the MTR station. The rooms are large and had everything we needed. The breakfast options were plentiful and the displays very colourful and inviting. Breakfast can get busy, but the staff are efficient and the line moves quickly. All of the food we had was really nice. The island cafe, which is a bakery, was a little disappointing. It has takeaway or tables and there is a waiting list for a table. It is not obvious and it was a bit chaotic when we entered. We added our name to the wait list, even though there were several tables free. We waited around 20 mins when they notified us a table was free. We were them offered one of 3 empty tables. I am not sure if other people had not come back, but I am not sure why we need to wait. The service was slow in here. The lobby bar was nice, but service was a bit slow here too. Overall we would definitely stay here again, we would just eat elsewhere.

Its been recently upgraded so the rooms are nice and clean, its breakfast spread is wide but not particularly tasty. Service was very good.