Island Shangri-La, Hong Kong

Our family had a wonderful stay at Island Shangri-La. From check-in to departure, the service was consistently attentive and professional. A special thank you to Ella and Emily at the family floor. They were always cheerful, proactive and genuinely welcoming. Despite how busy the Hangout could get, they consistently went out of their way to assist guests (eps the lil ones) with a smile. Their warmth made a real difference to our family's stay. As a Muslim family, we really appreciated the hotel's efforts to cater to our needs. Breakfast offered a good variety, and we were pleasantly surprised to find halal congee, which is quite rare in Hong Kong. It would be even better if the breakfast could include more halal versions of local Hong Kong favourites, such as dim sum or egg tarts, to give Muslim guests an opportunity to experience more of the local cuisine. We stayed in the Garden room, which was comfortable and perfect for families. Our child especially enjoyed the children's play area, where new friends were made, and looked forward to the activities organised by Steven each day. Our other suggestion would be to add another washing machine to the guest laundry on the famuly floor. It was often in use and occasionally malfunctioned, making it difficult for us to do the laundry at times. The swimming pool is large and child-friendly, with attentive lifeguards providing added peace of mind. The Hangout was also a great family space, offering child-friendly bites pastries, drinks and other thoughtful amenities throughout the day. The hotel's location is excellent, with direct access to Pacific Place and just a short walk to Hong Kong Park, which is a hidden gem. Overall, we had an enjoyable stay and would gladly return. Island Shangri-La is an excellent choice for families, and we particularly appreciated the thoughtful touches. When we left Ella asked if we would be back. "100 percent yes!"

One of best hotels I’ve stayed in for work. Couldn’t connect to WiFi, within 10 mins it was resolved. Provide in room charges if you forget yours for any reason and the quality of the room service food was a good as the top quality restaurants I ate in during my visit.

Location is great, doorstep away to Pacific Place and short walk to Central. Train station at the mall and tram station right infront. The rooms are spacious but dated except those newly refurbished rooms. Breakfast is amazing! Plenty of choices and delicious. Check in and Check out services need to improve. Often have to queue up for check in and check out. Lifts are very slow as well. Hotel staff are very friendly.

Top hotel, Extremely professional staff, There is nothing to mention, except positives…whereever you go in this hotel, you face a “wow” moment….swimming pool, spa, conference floor, bar, lobby, pastry, breakfast restaurant, Chinese restaurant, entrance, etc…. Really a special hotel. Not cheap, but special.

I checked in on May 29. During my stay, there were a few small issues. Because we had special requests, we specified a particular room type and room number. However, the staff member who handled my check-in suggested a lower-floor room and claimed that the upgrade would be free—without any additional charge—which was not reasonable. Later, the executive floor manager, Chloe, stepped in and handled everything professionally. She not only arranged the exact room I requested, but also when I told her that the food provided on the executive floor was too salty, she immediately offered alternative food. She also prepared a room so I could enjoy my meal privately in the room. At the end, she escorted me to my assigned room and even asked whether I had any special celebrations planned that day. She also provided a red wine cake. In addition, she extended my check-out time to 4:00 PM on another day, so I could fully enjoy the hotel facilities. Overall, Chloe’s service was truly exceptional—professional, kind, and highly commendable.