Island Shangri-La, Hong Kong

Island Shangri-la is great location , well connected by public transportation and adjoining Pacific Mall . The restaurants are well appointed with very supportive staff . Rooms are just elegant with lovely view of the Peak

My friends and I recently spent 3 nights at the Island Shangri-La Hotel in Hong Kong, and I can't overstate how wonderful our stay was. We had harbour view Horizon Club rooms. The rooms are beautifully appointed, like a jewel box, with spectacular views of the harbor. I highly recommend the Horizon Club, as the perks are wonderful -- breakfast in our choice of 3 venues, snacks throughout the day, free flowing champagne (Veuve Cliqot) in the evening. We also had hot tea in our rooms when we arrived, along with snacks and free beverages in the mini bar (except spirits). The Horizon Club service is impeccable. I must particularly thank Charis, who greeted us upon our arrival and checked us in and who made sure we were always happy and satisfied with our stay, and Kevin, who also gave us great service in the lounge. The hotel is beautiful and very convenient to shopping, the Metro, and the Peak tram. In conclusion, we were made to feel like family and we loved our stay. We will be back! Thank you!

My go to hotel in Hong Kong. Great location — near the Peak tram and Bowen Road fitness trail as well as walking distance to great nightlife, fabulous views of the harbor, dutiful and efficient service, and luxurious accommodations. I will return again!

We first visited this hotel 2 years ago. Once again we had a wonderful holiday, with both hotel and staff exceeding our expectations. As a birthday treat for my husband we booked the hotels Rolls Royce to pick us up from our first hotel, Disneyland Hong Kong, so we arrived in style! Met by staff who presented me with a bouquet of flowers, then escorted us to our room for check in – so much nicer than queuing at the check in desk! We even had the same room as we had 2 years previously – spooky but a nice touch. Horizon Club level is the way to go! Could have breakfast in the lounge, at Petrus or the hotels cafe Too – all had magnificent offerings which filled us ready for the long day of sightseeing. Evening food offerings were unbelievable, with staff continually offering to top up drinks. There was so much food available that most nights we were so full we did not want to eat anything later. Staff, as we found on our last stay here, were attentive but not overbearing. Special thanks must go to Icy, Aisuko, Charis, Ivy, Kevin, Shang, Teresa and Samson for making our holiday and my husbands’ birthday extra special.

This is a grand property by Hong Kong Standards. You come to stay here more for the view and location than the service. My experience was positive, but found the hotels processes somewhat disorganised. I arrived during "golden week" so a very busy time for Hong Kong when the Mainland Chinese flood onto the Island. Therefore perhaps, leaving the service team exasperated. The public areas are beautiful, and the rooms comfortable. I suspect a major soft refurb is on the cards for this property. The rooms and technologies seem to be stuck in the 90s.