The Peninsula Hong Kong

We recently stayed at The Peninsula Hong Kong and the entire experience was truly exceptional. From our arrival to departure everything was seamless, beautifully organised and carried out with genuine warmth and attention to detail. A special thank you to Amanda who personally looked after our reservation and ensured that all our requests were taken care of. Her professionalism warmth and thoughtful coordination made a real difference to our stay. I would also like to sincerely thank Kelly for handling our reservation so smoothly and efficiently. Her prompt assistance and professionalism made the entire booking process effortless. What made our stay even more special was how thoughtfully the team looked after our food preferences. The chef prepared special vegetarian Indian dishes for us both at dinner and breakfast exactly as requested. Having an Indian taste, enjoying a freshly prepared parantha at breakfast in Hong Kong was absolutely mind-blowing! It was a wonderful example of the team going above and beyond to make guests feel at home. And of course no stay at The Peninsula Hong Kong would be complete without experiencing its famous Afternoon Tea. The elegant setting, ambience, service and presentation make it a truly memorable experience and something every visitor should try. The legendary Peninsula hospitality is evident in every interaction. We travelled as a family and left with beautiful memories that we will cherish for a long time. A heartfelt thank you to Amanda, Kelly, indian chef and the entire Peninsula team for making our stay so special. We look forward to returning to The Peninsula Hong Kong very soon. Highly recommended!

The Peninsula may still be the place to be in Hong Kong, and the service is still excellent, but the number of shortcomings, especially in terms of upkeep and maintenance of our room makes me wonder if the grande dame may not be ageing all that well at the moment. The grand deluxe harbour view we've booked came with a rather foul smell, which originated in the bathroom. The attempt by housekeeping to fix this via additional cleaning did not remove the issue, nor did the mobile air cleaner do much to resolve the issue. When we had enough of this, we were quickly moved to another room, which did smell better, even if still not really fresh. - Yes, it was the middle of the monsoon season, and I do realise that conditions outside were very muggy during our stay. Since this isn't the first time that it's hot and humid in Hong Kong, I expect the Peninsula to be able to deal with this. A consistent failure in both rooms was the TV remote, which only worked partially, or when it was in good spirits. - Fortunately, the turn down staff knew how to fix this. So that was both a good experience in terms of service and capable staff, as well as a bad experience, since the problem appears to be known, but stays unfixed. Similar story with an electric outlet: The power outlet for the hair drier would only connect to the hair drier as long as one kept manually holding the plug in place. Using a power plug in the drawer in the bedside table instead resulted in that cable becoming loose, creating a risk of an electric shock. That issue was promptly resolved, but electric wires shouldn't become loose in the first place, just from regular use of a socket. Long story short: Unless the Peninsula invests more into maintenance or even a soft renovation, I'll think twice before coming back.

This hotel has the old-world charm -- grand columns, marble floor, tasteful decorations, grand fountain at the entrance. The service is impeccable. The rooms are nice, clean, and thoughtfully furnished, e.g. by the bed you have controls for lighting, motorized curtains, and wireless charger. Breakfast has a lot of high quality items ranging from Japanese, Chinese, and Western flavors. We really enjoyed our stay.

Marvelously, I decided to stay at the Peninsula Hong Kong for my three days of little jaunt. The hotel was situated in the bustling and yet trendy of Tsim Sha Tsui area, the hotel has provided calmness and top notch services. The room was perfect, spacious, and immaculate. Also, food and drinks were superb too. Recommended !!!

The Peninsula Hong Kong is undeniably a beautiful, historic property with immaculately maintained rooms. However, for an ultra-luxury stay, the overall experience felt a bit too routine. The front desk team was perfectly polite and professional during check-in, but the interaction felt transactional and nothing truly stood out to make us feel particularly welcome. Logistically, the stay had some friction. The street directly in front of the hotel gets heavily congested during busy hours, meaning the concierge desk was constantly swamped and securing a taxi was a major challenge. More importantly, at this premium price tag, there are other luxury hotels in Kowloon that offer better views alongside equal - or even superior hospitality. It is a solid, historic hotel, but it is no longer the best choice among Hong Kong's elite luxury properties.