The Ritz-Carlton, Hong Kong

Eating at Tin Lung Heen was the experience of a lifetime. Best meal in HK. If you’re lucky enough to get Anson as your waiter, it will be unforgettable. He’s the best.

Our birthday celebration at The Cafe 103 - The Ritz-Carlton, Hong Kong was nothing short of perfection. The breathtaking, panoramic views of Victoria Harbour provided a magical backdrop to a spectacular Japanese-themed buffet, which featured incredibly fresh, premium ingredients prepared by masterful chefs. What truly elevated our evening into an absolute masterclass of luxury hospitality was our phenomenal server, Ms Regina. A dedicated team member originally from Indonesia who has been with the hotel for three years, Regina provided intuitively attentive and genuinely warm service. She flawlessly matched my husband's taste with a superb Dr. Loosen white wine recommendation. Knowing I don’t drink alcohol, she thoughtfully suggested the Ritz-Carlton White Orchid tea, beautifully detailing its delicate vanilla notes. Regina continually surprised us, presenting my husband with a beautiful, candle-lit birthday cake made of yogurt and stuffed with fresh berries, alongside a delightful Ritz-Carlton lion plush toy as a treasured keepsake. Beyond her impeccable service, Regina is a stellar ambassador for the brand. It was profoundly inspiring to hear her speak so glowingly of The Ritz-Carlton as an employer, expressing deep gratitude for how this internationally renowned brand motivates and invests in its staff. Her immense respect for her Manager and General Manager as brilliant leaders and mentors was truly palpable. Encountering a team member who feels so genuinely valued by her organization immensely elevates the brand value, perfectly illustrating the legendary Ritz-Carlton gold standard. Regina’s passion made my husband’s birthday unforgettable. We cannot recommend this sky-high experience enough!

A heartfelt thank you to Mizuki and Brigrlta from the Club Lounge team. Thanks to both of you, our trip with three colleagues became an absolutely wonderful and memorable stay. Your warm hospitality, kindness, and attention to detail made our experience truly special. We are sincerely grateful to you both for making our stay so exceptional. Thank you from the bottom of our hearts!

Place was amazing. Amazing views, great cocktail and most of all superb customer service. Special mention to our server/customer service rep. Norween. He was very personable and his service is top notch. Will definitely mention thos to our friends and colleagues.

Daniel and Han are amazing, fabulous, fantastic, kind-hearted, warm and very hospitable people. We’ve enjoyed sharing our evening with them We’d wish to see them again Thanks a bunch Vadym & Julia :)