The Ritz-Carlton, Hong Kong

My stay at the Ritz Carlton Hong Kong was far beyond my expectations. Not that I did not expect the hotel to be top notch; as Ritz Carlton never underperforms, no the staff was highly professional and truly involved in the guests well-being. Ms Frontane Wong of the Club Lounge stood however out with her remarkable kind and professional attitude towards her guests. Top notch service and highly recommended. Thanks to all the staff at Ritz Carlton.

Such a great great experience. The service is spotless, the room is great especially with all the views and the very kind welcome. My Fiancée loves it very much. Thank you very much for all the services and a special shout for Adriana for the very nice introduction and special gifts. Greatly appreciate it.

it’s my first time, dine in Tin Lung Heen. i just ask some request to change from ordinary menu. Kelvin and Anson are serving very impressively smooth and kindly. also even if i do not noticed what i need more, they properly gives something to me in advance like sauces, dessert, digestion drink etc.. it’s definately come back with my family because i’m so moved today. thanks you for giving the good memory see you later guys

Eating at Tin Lung Heen was the experience of a lifetime. Best meal in HK. If you’re lucky enough to get Anson as your waiter, it will be unforgettable. He’s the best.

Our birthday celebration at The Cafe 103 - The Ritz-Carlton, Hong Kong was nothing short of perfection. The breathtaking, panoramic views of Victoria Harbour provided a magical backdrop to a spectacular Japanese-themed buffet, which featured incredibly fresh, premium ingredients prepared by masterful chefs. What truly elevated our evening into an absolute masterclass of luxury hospitality was our phenomenal server, Ms Regina. A dedicated team member originally from Indonesia who has been with the hotel for three years, Regina provided intuitively attentive and genuinely warm service. She flawlessly matched my husband's taste with a superb Dr. Loosen white wine recommendation. Knowing I don’t drink alcohol, she thoughtfully suggested the Ritz-Carlton White Orchid tea, beautifully detailing its delicate vanilla notes. Regina continually surprised us, presenting my husband with a beautiful, candle-lit birthday cake made of yogurt and stuffed with fresh berries, alongside a delightful Ritz-Carlton lion plush toy as a treasured keepsake. Beyond her impeccable service, Regina is a stellar ambassador for the brand. It was profoundly inspiring to hear her speak so glowingly of The Ritz-Carlton as an employer, expressing deep gratitude for how this internationally renowned brand motivates and invests in its staff. Her immense respect for her Manager and General Manager as brilliant leaders and mentors was truly palpable. Encountering a team member who feels so genuinely valued by her organization immensely elevates the brand value, perfectly illustrating the legendary Ritz-Carlton gold standard. Regina’s passion made my husband’s birthday unforgettable. We cannot recommend this sky-high experience enough!