The Ritz-Carlton, Hong Kong

We visited Ozone at the Ritz-Carlton unsure of what to expect. Given that some of our previous high-end bar experiences in Hong Kong had been disappointing, we were admittedly a bit apprehensive. That concern quickly disappeared at Ozone. We were genuinely astonished by the quality of both the drinks and the food. We were also delighted to find that hookahs were available. Ours was perfectly prepared and thoughtfully attended to, and we chose the jackfruit flavor, which was a very pleasant surprise. The combination of excellent food, outstanding drinks, and a well-prepared hookah made for an already special night. However, what truly set Ozone apart from other venues we’ve visited—and what made the evening exceptional—was our server, Yohanes. His attention to detail, polite and attentive service, and warm, personable nature made us feel completely at home. He went above and beyond, making us feel genuinely comfortable and welcome throughout the night. It’s hard to overstate how much we appreciated the atmosphere and energy he brought to the experience. Ozone was a wonderful experience, and the quality of its staff and the talent they retain are exactly why we will be returning. We highly recommend a visit.

We are having a lovely stay at the ritz in Hong Kong! The staff is beyond friendly. I celebrated my birthday and Errica was our server at breakfast surprised me with a candle to sing and small gift as well. Highly recommend for a top notch experience!!

It’s my dream to have at least stay for one night at ritz carlton hongkong and now it finally happened . I super love the services from the time I enter the hotel, going to the hotel reception,etc.they are very accommodating and welcoming especially to Sir Aaron and Sir Andy Laurencio. The room is spacious and we have a great view of the South China Sea if I’m not mistaken.it was equipped with all the basic things we need.the food in the club lounge is nice as well. We went to the 118th floor and enjoyed swimming.it was the most beautiful swimming pool I ever seen.I will definitely book again this hotel soon.

Nice staff and the prettiest bathroom highly recommended and the cocktail is fair amount. Adam(the manager is very friendly to us. Thank you

My experience with In-Room Dining was truly excellent, thanks to Andy Laurencio. From the moment the order was taken until the food was delivered, everything was handled with care, professionalism, and a genuine smile. Andy Laurencio was very polite, attentive, and made sure that everything was correct and well presented. The service was prompt, and he took the time to ensure that I was comfortable and satisfied with my order. You can really feel his sincerity and passion for hospitality in the way he serves. It’s small interactions like this that make a stay memorable. Andy is a great example of warm and genuine service, and he truly reflects the high standards of the hotel. Highly recommended!