The Ritz-Carlton, Hong Kong

I went to an OZONE bar with my mother. They surprised me with a birthday celebration! I was so happy to receive letters and a doll. It's a lifelong memory for our family. Thank you, Mr.Owen!!

The staff at the Ritz really do go above and beyond for the guests. My girlfriend was woken il by some construction noise from the harbor below and we were promptly moved to a room on a higher floor with an even better view! They were also very gracious with dealing with an issue I was experiencing with American Express. Lena Bresean from the club lounge was absolutely incredible, she facilitated our room change and checked in with us regularly thereafter to make sure our new accommodations were comfortable. I can’t thank her enough for all the care she showed not only to us but every guest that entered and left the lounge. We’re already looking forward to our next stay for Chinese new year!

We didn’t stay here unfortunately, but dined in the lounge and bar restaurant on floor 103 for an evening meal. WOW- from start to finish! We were greeted by Gabrielle who took us to our window seat and then served by Laxmi as well, who were both fantastic. You can request a window view but understandably it’s not guaranteed, so we were really pleased when we were seated by the window to see the sunset. The food and drink was excellent and the meal was part of my 50th Birthday celebrations which my partner mentioned when making a reservation. The restaurant remembered this and brought out one of our desserts with a candle on it, then took a photograph and made a card for me which was such a lovely touch and great memento. I can honestly say this was the best meal experience my partner and I have ever had, and this was mainly down to the wonderful service, as well as the beautiful view/setting and great food. Thank you for making our first visit to Hong Kong even more memorable.

It is with heartfelt gratitude that I endeavor to articulate the profound impact of your service. I would like to particularly acknowledge Kon Tin, Duty Manager, and Ingrid. Referring to it merely as "hospitality" seems inadequate, for what you provide transcends a mere transaction of services. It is a seamless tapestry of grace, anticipation, and genuine care, woven so expertly that it transforms a stay into an unforgettable experience. You are the living essence of this magnificent hotel, and it is you who transform the stunning architecture and breathtaking views into a place that feels, quite simply, like a home in the clouds. From the very first moment, your welcome sets the tone. Stepping into the lobby, one is not only struck by the awe-inspiring height and the glittering panorama of Victoria Harbour but also by the calm, collected energy that your team radiates. The front desk associates are masters of their craft. Kon and Ingrid transform the necessary formalities of check-in into a personal welcome, offering a refreshing towel or a cool drink not as a procedure, but as a natural act of kindness. They do not merely hand over a key; they present a passport to a curated world of comfort, and they do so with a humility that is truly remarkable. The experience of dining at Tin Lung Heen at The Ritz-Carlton, Hong Kong, is often described as the pinnacle of Cantonese fine dining, a multi-sensory journey where culinary excellence meets breathtaking vertical scenery. Located on the 102nd floor of the International Commerce Centre (ICC), this two-Michelin-starred restaurant offers a setting that is, quite literally, head and shoulders above the rest of the city. The menu showcases classic regional specialties, with signature items becoming legendary in Hong Kong’s fiercely competitive dining scene. Our lunch, featuring dishes such as Sautéed Coral-Grouper, Sautéed Conch, Steamed Spinach Rolls, and Roasted Pork Belly, demonstrated the kitchen's flawless execution of Cantonese staples. Equally remarkable is the Top 118 floor Swimming Pool, certified by Guinness World Records as one of the highest indoor swimming pools in the world at approximately 469 meters above ground. This facility is a masterpiece of design and vertical daring. As you swim, floor-to-ceiling windows present a dizzying, bird's-eye view of Kowloon, Hong Kong Island, and the distant mountains—a perspective normally reserved for aircraft. The Ritz-Carlton Club Lounge is often described as a “hotel within a hotel,” a sanctuary of dedicated and personalized service far above the bustling city. Located on the upper 116 floors, its primary feature is the unobstructed, panoramic view of Victoria Harbour and the Hong Kong skyline, a breathtaking backdrop for every moment of the day. The culinary offerings, presented five times daily, transform the Lounge into an epicurean journey. Guests are treated to everything from a gourmet à la carte breakfast and a substantial lunch to a traditional, elegant afternoon tea. The pinnacle is the evening presentation, featuring complimentary hors d'oeuvres and free-flow champagne, cordials, and fine wines. Watching the Symphony of Lights show across the Harbour while sipping a glass of premium bubbly from this privileged vantage point is an unparalleled experience that defines exclusivity. The legendary service is anchored by the dedicated Club Concierge team, who cater to every whim, from securing last-minute dining reservations at the city's top spots to organizing bespoke excursions. Chloe Lin, in particular, anticipates needs we have not even voiced. She solves problems before they become apparent, offers smiles that are genuine, not practiced, and has mastered the delicate balance of five-star formality with heartfelt, human warmth. She makes every guest feel like the most important person in the hotel, and she accomplishes this for everyone simultaneously, which is the true magic of The Ritz-Carlton. Kon, Ingrid, and Chloe are not just employees; they are ambassadors of elegance, architects of memory, and the very definition of hospitality. Thank you for your impeccable professionalism, your boundless energy, and your generous spirits. You have not only met the legendary standards of The Ritz-Carlton—you have embodied them, and in doing so, you have created not just a memorable hotel stay, but a lasting impression of what human excellence can achieve. With deepest gratitude and utmost respect, YT Wing

We enjoy so much staying Ritz. Services from Breakfast team named Kezia Sebastian was so excellent, she is so friendly and make us delicious fried eggs and waffles. We thankful to Kayla Zeva for warm pastry offering and become so friendly too. The view is million dollar view