The Ritz-Carlton, Hong Kong

We recently stayed at The Ritz-Carlton Hong Kong Club to celebrate our 5th anniversary and it was truly one of the most memorable experiences we have ever had. From the moment we arrived, the Club team went above and beyond to make our stay extra special. The thoughtful tailor-made decorations in our room (complete with a beautiful Toy Story theme that my girlfriend loves) added so much warmth and colour to our celebration. Every little detail — from the surprise room setup to the beautifully designed key card holder — made us feel genuinely cared for and pampered. The Club Level service was exceptional throughout. The daily five-time food and beverage offerings were delicious, the lounge was always comfortable and welcoming, and the overall attention to detail turned our short anniversary getaway into something truly meaningful and magical. We also left a handwritten thank-you card at checkout and wanted to take this opportunity to say a big “thank you” again through this review. The entire team’s heartfelt efforts made our 5th anniversary far more special than we could have imagined. We are already looking forward to our next visit. If you’re considering staying at The Ritz-Carlton Hong Kong, especially on the Club Level, I cannot recommend it highly enough. Thank you again to the wonderful Ladies and Gentlemen of the Club team — you made our anniversary unforgettable!

Great service from Gio and Regina in Cafe 103

The hotel was located on land but the view was really good. The Atmosphere was very good perfect lighting. The rooms were good but the toilet didn’t have a hose. The value was also good. The cleanliness was really good the beds were clean. The noise level wasn’t that good because I could hear the other rooms and the construction. The service was okay but the food did take a long time to arrive to my room. The amenities were really good and the soap smelled really nice. Olivia and Margaret were really kind to me and my family.

We had a wonderful dinner at The Lounge & Bar. The food was truly amazing, but what stood out even more was the top-notch service. I wasn't feeling well during our meal, and the staff, Jerom and Enggar, went above and beyond to ensure I was comfortable, offering me warm water and checking in on me with genuine care. Their kindness turned what could have been a difficult evening into a very positive experience. Highly recommended!

I had a pleasant time during my stay here in ritz Carlton HK. I was taken care of the moment I stepped foot on their doorsteps even to in-room dining. If I had to pinpoint one notable experience, it was Mamita from in-room dining! She exuded and went a step beyond for us when we ordered breakfast, not only did she provide us with exquisite food but also, she had also provided with five star service as she had considered our needs to a Tee. I would highly recommend Ritz Carlton to anyone looking for prime luxury service, unforgettable experience mixed with top level amenities!