The Ritz-Carlton, Hong Kong

I wanted to share feedback about our great experience at the swimming pool. The service was excellent, and the staff member, Sunny, went above and beyond by helping us take so many wonderful photos. Thank you, Sunny, for making our day special!

The area surrounding the Ritz-Carlton tower is a dangerous, poorly marked pedestrian nightmare. The surrounding area is under construction, and the hotel offers no information whatsoever on how to safely leave the zone for pedestrians. Without any clear directions, we were stuck in our concrete maze right next to the hotel. We were forced to spend an exhausting 2 hours in the burning heat of Hong Kong, navigating between barbed wires, and without having any access to a source of water or a main street to reach the real - civilian part of the city. Eventually, due to exhaustion, we finally walked into the M+ Museum building to hydrate. Don’t consider booking this place unless you're going to be exploring Hong Kong by car.

The pool on the 118/F was fantastic, but the highlight was definitely Sunny. He was incredibly friendly and proactively offered to take professional-quality pictures for us. We walked away with amazing memories and photos thanks to his kindness.

Ritz Carlton is an amazing hotel. It has a sweeping Victoria harbour view both in room and all its facilities. Other than that you can also tell the staff goes above and beyond to create a memorable stay for you. From the beginning of check in, we were given a cold towel and a welcome drink, then a staff member escorted us to our room and did an introduction for us. Then our room was decorated with a congratulations sign with balloons because we came as a newlywed. Complimentary cake was served too. The next morning we also checked out the swimming pool and gym facilities on 118th floor. Sunny, one of the pool staff members, willingly provided photoshoot services, and took some amazing photos for us by the pool. Absolutely amazing! Thanks Ritz Carlton HK! We enjoyed our stay thoroughly.

The room type I booked was the 1 King Bed, Victoria Harbour View, Club Lounge Access, Deluxe Suite. I was in room 10823 and in my opinion that is the best view since you get the harbor and skyline from Hong Kong island. The bedroom window faces the SE so you can see all the buildings on Kowloon and most of the skyscrapers on Hong Kong island. As from the living room, you have an almost 180 degree view from the SE to the SW, so you get to see the harbor and Victoria peak if you are looking directly straight. Some say the hotel is over 10 years old and hasn’t had any renovations for their rooms. If that’s the case the room conditions are still very good. Yes you can see chips and scratches on the furniture but nothing looks bad. One last thing, they even put 6 large bottles of complimentary water in the room. I’ve never been to a 5 star hotel that provided free water so that was a nice touch. The entire staff was very pleasant, especially the pool staffers. There was a photo shoot at the pool when we were there and it didn’t really bother us but they still offered some complimentary treats. Also wanted to say one of the workers took plenty of great pictures for our family.