The Ritz-Carlton, Hong Kong

TA Review: to the hotel: please contact me for separate Notes for each department *High Points: the view (not the location), the Front Office Staff under Barry, the corner room layout with automatic push-button curtains, the Housekeeping Staff (Connie for my room was incredibly attentive and thoughtful and thorough daily); Barry and Mark secured a corner room upgrade for me and my status and this was a welcome huge positive contribution to my overall pre-cruise experience alone; Andrew at the Concierge took me to Lobby, to Ozone, to 9th floor for Uber setup and really went above and beyond for his service *Low Points: a bit removed from anything you'll want to do; female changing room in fitness level has steam but men must visit the Spa on another level for steam; unlike other hotels like the Regent and the Peninsula, there are NO holiday decorations at the RC yet (sad) *Unique Points: directly above the subway from the airport in 20 minutes, above a shopping mall, multi-layered hotel with SEPARATE elevators for lobby access, Ozone "roof bar" access, room access, and pool & spa access; roof bar Ozone has special VIP elevator access to floors thanks to Yohanes at Ozone and his attentiveness The bran-new Rosewood just opened may steal some thunder for the hardware, the software of the incredible staff here at this property as of November 2025 still need you to visit here.

We had a wonderful time thanks to Yani.. the best .. she took care of us at ozone… we were celebrating a birthday and she made sure we had a good time

We stayed at the Ritz Carlton Hong Kong, who is lobby starts on the 103rd floor of the ICC building! Stayed there three nights before heading to a cruise, and it was an incredible experience! The attention to detail, the friendliness, the considerations go above and beyond expectation! From the reservations agents, Kelley and Hanson assisting me with my room, to the gorgeous Mancy who checked us in upon our early a.m. arrival, to the beautiful Tammy in the fitness and pool(the highest pool in the world at 118 floors up!) area, who was engaging and informative about the art forms that I am interested in, it’s been one incredible stay and I can’t wait to return!

Stopped by Ritz Lounge for their Organic Greens buffet lunch past Thursday— a great experience. It’s got that nice upscale touch without feeling stuffy, good light, and just the right amount of energy in the room. Food ingredient is superb. Ninfa was our server, and honestly, she’s the best part. She’s on it—pops by when you need her, never when you don’t, and always with a real smile. Makes the whole thing feel easy, sunny and personal, like you’re the centre of her attention. Already planning our next visit. Gotta sit in her section again.

I went to an OZONE bar with my mother. They surprised me with a birthday celebration! I was so happy to receive letters and a doll. It's a lifelong memory for our family. Thank you, Mr.Owen!!